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What do you do if your peer support decisions are influenced by biases?

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Peer support is a valuable service that helps people cope with mental health challenges, substance use issues, or other life difficulties. As a peer supporter, you use your own lived experience and empathy to provide guidance, encouragement, and hope to your peers. However, sometimes your peer support decisions may be influenced by biases, such as stereotypes, assumptions, or preferences, that affect how you perceive and interact with your peers. How can you recognize and address these biases and ensure that you offer fair and effective peer support? Here are some tips to help you.

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Elaine LEEN

HR Project Manager chez PERFORMANSE (Julhiet Sterwen Group) chez julhiet sterwen

1 Identify your biases

The first step to deal with your biases is to acknowledge that you have them. Biases are often unconscious, automatic, and influenced by your background, culture, values, and beliefs. They may affect how you interpret your peer's situation, needs, goals, and preferences. To identify your biases, you can use self-reflection tools, such as journaling, feedback, or mindfulness, to examine your thoughts, feelings, and actions in relation to your peers. You can also seek out diverse perspectives, such as from other peer supporters, supervisors, or mentors, to challenge your views and learn from others.

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Elaine LEEN

HR Project Manager chez PERFORMANSE (Julhiet Sterwen Group) chez julhiet sterwen
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It’s a well known fact that we all automatically judge a situation, as our brains are wired that way. Out of all the information we receive, what should we notice? How do we make sense of a situation? What needs to be addressed quickly? The Cognitive Bias Codex - 180+ biases, designed by John Manoogian III (jm3) is a #mustread chart for anyone wanting to learn about the many biases we can have without being truly aware of them. So, in my opinion, the first step we can take with peers is to suspend our immediate judgements. Ask yourself, why am I thinking these thoughts? What else is at play? Having supervision is a great way to be challenged in our thought patterns. Discuss together with others to ask them how do they see the situation.

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2 Manage your biases

The second step to deal with your biases is to manage them. This means that you actively try to reduce the impact of your biases on your peer support decisions. You can do this by using evidence-based practices, such as motivational interviewing, shared decision making, or recovery-oriented approaches, to focus on your peer's strengths, needs, and preferences, rather than on your own opinions or judgments. You can also use critical thinking skills, such as asking open-ended questions, seeking clarification, or exploring alternatives, to avoid jumping to conclusions or making assumptions about your peer.

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Dr. Anju Kumar

Professor-OB,HRM | Mentor at Katalyst, India | Volunteer at INTACH, Bengaluru
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The best ways to managing biases are;Advocate non discriminatory behaviour.Practice self monitoring.Admit mistakes and try to get to know your employees and peers better. Seek clarifications and finally don’t judge.

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3 Monitor your biases

The third step to deal with your biases is to monitor them. This means that you regularly evaluate and adjust your peer support decisions based on your peer's feedback, progress, and outcomes. You can do this by using self-assessment tools, such as checklists, scales, or surveys, to measure your performance, satisfaction, and impact as a peer supporter. You can also use supervision, peer review, or quality improvement processes to identify areas of improvement, receive constructive feedback, or implement changes in your peer support practice.

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4 Address your biases

The fourth step to deal with your biases is to address them. This means that you take responsibility and accountability for your biases and their consequences on your peer support decisions. You can do this by using ethical principles, such as respect, autonomy, confidentiality, or justice, to guide your actions and decisions in accordance with your peer support standards and values. You can also use conflict resolution skills, such as active listening, empathy, or apology, to handle any disagreements, misunderstandings, or complaints that may arise from your biases or peer support decisions.

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Verena Riemer

Deals/M&A | Gesellschaftsrecht | Rechtsanw?ltin
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Es ist wichtig, dass wir uns selbst ehrlich zusprechen, wo Vorurteile unsere Handlungen lenken. Vorurteile, die wir kennen, schenken uns Einsichten darüber, an welchen Stellen wir die Welt verzerrt sehen. L?sen wir dieses Zerrbild auf, indem wir uns bewusst entscheiden, über den Tellerrand unserer Fehleinsch?tzung zu schauen, k?nnen wir anderen viel offener und mit mehr St?rke begegnen und so echte, faire Unterstützung zu leisten. So legen wir den Grundstein für eine Begegnung auf Augenh?he.

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5 Learn from your biases

The fifth step to deal with your biases is to learn from them. This means that you use your biases as opportunities for personal and professional growth and development as a peer supporter. You can do this by using learning resources, such as training, coaching, or mentoring, to enhance your knowledge, skills, and competencies in peer support. You can also use learning strategies, such as reflection, feedback, or action planning, to apply your learning to your peer support practice and improve your effectiveness and quality of peer support.

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6 Support your peers

The sixth and final step to deal with your biases is to support your peers. This means that you use your biases as a source of empathy, compassion, and connection with your peers, rather than as a barrier or obstacle. You can do this by using peer support principles, such as mutuality, reciprocity, or empowerment, to build trusting and respectful relationships with your peers, share your lived experience and recovery journey, and support your peers in achieving their goals and aspirations.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Diana Hsu, DPT, M.Ed

Application Analyst at Universal Health Services with a Master of Education and Doctor of Physical Therapy; experienced in electronic medical record training, direct patient care, and classroom education.
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One thing I've found helpful is to seek professional help from a trauma-trained psychologist. They can provide invaluable insight and evidence-based therapy approaches to identifying and managing biases that may result from trauma triggers.

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What do you do if your peer support decisions are influenced by biases?

1

2

3

4

5

6

7

1 Identify your biases

2 Manage your biases

3 Monitor your biases

4 Address your biases

5 Learn from your biases

6 Support your peers

7 Here’s what else to consider

Peer Support

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What do you do if your peer support decisions are influenced by biases?

1

2

3

4

5

6

7

1 Identify your biases

2 Manage your biases

3 Monitor your biases

4 Address your biases

5 Learn from your biases

6 Support your peers

7 Here’s what else to consider

Peer Support

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