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What do you do if your organization lacks resilience in the face of challenges?

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Resilience is the ability to bounce back from adversity, cope with uncertainty, and adapt to changing situations. It is a crucial skill for people managers and their teams, especially in times of crisis, disruption, or transformation. But what if your organization lacks resilience in the face of challenges? How can you foster a culture of resilience and help your team overcome obstacles and seize opportunities? Here are some strategies to consider.

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Namrata Purohit Shenwai

German Language | HR Operations & Transitions| Global Corporate Leadership Communications| Employee Engagement| People…
Olivia H.

MPH Candidate and Head of HR
Aleksandr Chigrov

Experienced Quality Assurance Manager Driving Quality Excellence: Boosting Efficiency and Performance in Software…

1 Assess your current state

The first step to building resilience is to understand where you are and where you want to be. You can use various tools and frameworks to assess your organization's resilience, such as the Resilience Quotient Inventory (RQI), the Organizational Resilience Model (ORM), or the Resilience Canvas. These tools can help you identify your strengths and weaknesses, your sources of stress and support, and your gaps and opportunities. You can also gather feedback from your team members, stakeholders, and customers to get a holistic view of your situation.

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Namrata Purohit Shenwai

German Language | HR Operations & Transitions| Global Corporate Leadership Communications| Employee Engagement| People & Culture| HR Business Partnering|HRSS|People & Global Change Management| Lean & Six Sigma Green Belt
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1)Identify the root causes of the lack of resilience 2)Foster a culture of resilience 3)Develop a resilience strategy 4)Improve communication and transparency 5) Build relationship with stakeholders 6) Invest in employee well being 7) continously assess and adapt.

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Jacy Santos

Analista de Processos e Projetos | Melhoria Continua | Green Belt | BPMN | Lean Six Sigma
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Resiliência organizacional é crucial para enfrentar desafios empresariais. Se uma organiza??o carece de resiliência, enfrenta problemas como resposta ineficaz a mudan?as, incapacidade de lidar com crises e resistência à mudan?a. As estratégias incluem promover uma cultura de aprendizado, flexibilidade e agilidade, investir em diversidade e inclus?o, desenvolver redes de suporte e priorizar comunica??o transparente. Essas medidas ajudam as organiza??es a se adaptarem e prosperarem em ambientes empresariais dinamicos.

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2 Define your vision and goals

The next step is to create a clear and compelling vision of what resilience means for your organization and how it aligns with your mission and values. You can use the SMART framework to set specific, measurable, achievable, relevant, and time-bound goals for improving your resilience. You can also use the OKR (Objectives and Key Results) method to align your goals with your team's and your organization's priorities. By defining your vision and goals, you can motivate your team to embrace change and overcome challenges.

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3 Develop your skills and resources

The third step is to invest in developing the skills and resources that can enhance your resilience and that of your team. Some of the key skills that can boost resilience are emotional intelligence, communication, problem-solving, creativity, and learning agility. You can provide training, coaching, mentoring, and feedback to help your team develop these skills. You can also leverage your internal and external resources, such as networks, mentors, peers, experts, tools, and platforms, to support your team's growth and performance.

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Olivia H.

MPH Candidate and Head of HR
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In promoting employee resilience, remember not to hold anyone's hand too closely. It's important to foster a sense of independence and self-confidence in your teammates.

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4 Implement your action plan

The fourth step is to put your plan into action and monitor your progress and results. You can use the PDCA (Plan-Do-Check-Act) cycle to implement, evaluate, and improve your resilience initiatives. You can also use the RACI (Responsible, Accountable, Consulted, Informed) matrix to assign roles and responsibilities to your team members and stakeholders. By implementing your action plan, you can demonstrate your commitment and leadership to building resilience.

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5 Celebrate your achievements and learn from your failures

The fifth step is to recognize and reward your achievements and learn from your failures. You can use various methods to celebrate your successes, such as recognition, appreciation, incentives, or events. You can also use various methods to learn from your failures, such as feedback, reflection, debriefing, or post-mortems. By celebrating your achievements and learning from your failures, you can foster a culture of resilience that values growth, innovation, and collaboration.

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Denys Gaspar

PO | SAP BTP | SAP CF | SAP HANA | SAP FIORI @B2RISE
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Na nossa empresa, houve um programa para celebrar conquistas, com o objetivo inicial de lembrar por que estávamos trabalhando lá. Era pelos resultados? Pela qualidade da tecnologia? Pelo salário? Era por tudo isso, mas também havia algo a mais relacionado a uma empresa que identifica problemas, gerencia expectativas, planeja corre??es e, definitivamente, age para corrigir, superar e avan?ar. Esse programa consistia na distribui??o de pontos que poderiam ser trocados por brindes, experiências, folgas, entre outros, e que podiam ser distribuídos entre os membros da equipe na forma de um saldo de "moedas". Era uma excelente maneira de celebrar, mesmo à distancia, as conquistas da equipe.

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6 Adapt and iterate

The final step is to adapt and iterate your resilience strategies based on your changing needs and circumstances. You can use various tools and techniques to scan your environment, identify trends and opportunities, and anticipate and respond to risks and threats. You can also use various tools and techniques to solicit and incorporate feedback, test and validate your assumptions, and experiment and innovate your solutions. By adapting and iterating your resilience strategies, you can ensure your organization's relevance, competitiveness, and sustainability.

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Marcella Loporchio

|Filosofa del Lavoro | Human Power | LinkedIn Top Voice Gender Equity| Consulente per la Diversity Equity & Inclusion ed Esperta per la Certificazione di Parità UNI PdR 125:2022
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Build problem-solving muscles. Conduct interactive training to practice resilience techniques like reappraising problems positively. Inspire hope and optimism from leadership. Authentically model resilience so others follow your example in tough times. Monitor stress/wellbeing more closely. Address issues like overload, emotional support needs before they undermine resilience. Celebrate small wins more visibly. Recognize resilience helps maintain confidence during drawn-out challenges. Consider resilience consulting. An outside expert may help diagnose deeper issues and kickstart a cultural shift.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Aleksandr Chigrov

Experienced Quality Assurance Manager Driving Quality Excellence: Boosting Efficiency and Performance in Software Development
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If my organization lacks resilience, I take initiative by fostering a culture of adaptability and problem-solving. For example, during a difficult project, I encourage open communication, brainstorming solutions, and supporting team members through challenges. By demonstrating resilience and encouraging others to do the same, we can overcome obstacles and drive positive change within the organization.

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What do you do if your organization lacks resilience in the face of challenges?

1

2

3

4

5

6

7

1 Assess your current state

2 Define your vision and goals

3 Develop your skills and resources

4 Implement your action plan

5 Celebrate your achievements and learn from your failures

6 Adapt and iterate

7 Here’s what else to consider

People Management

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What do you do if your organization lacks resilience in the face of challenges?

1

2

3

4

5

6

7

1 Assess your current state

2 Define your vision and goals

3 Develop your skills and resources

4 Implement your action plan

5 Celebrate your achievements and learn from your failures

6 Adapt and iterate

7 Here’s what else to consider

People Management

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