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What do you do if your nonverbal cues can improve patient care?

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Nonverbal cues, such as eye contact, facial expressions, gestures, posture, and tone of voice, can have a significant impact on how you communicate with your patients. They can convey empathy, trust, confidence, and professionalism, or they can create confusion, misunderstanding, anxiety, and distrust. As a healthcare professional, you want to use your nonverbal cues to improve patient care, satisfaction, and outcomes. But how do you do that? Here are some tips to help you master the art of nonverbal communication in healthcare.

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1 Assess your own nonverbal cues

Before you can improve your nonverbal cues, you need to be aware of how you use them and how they affect your patients. You can do this by observing yourself in different situations, asking for feedback from colleagues or mentors, and recording yourself during interactions. Pay attention to how you maintain eye contact, use facial expressions, modulate your tone of voice, and position your body. Are you sending consistent and clear messages? Are you showing respect, interest, and compassion? Are you avoiding negative or defensive signals?

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Nisha Chellam M.D.

Functional Medical Physician @ Parsley Health | Using data and science to resolve metabolic, autoimmune, and gut issues.
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Silence can be a non-verbal cue and a good one. As physicians most of us are trained to talk , teach , inform etc. Sometimes asking a question and giving space for people to speak, showing genuine interest and writing down points is all that it takes to make a connection. Keep the questions for after the patient has exhausted their story. A lot of times I do set the frame work of what I would like to hear and then allow them to speak. It is rare someone rambles ( if they do it is because they are afraid they will forget something) most people are also concerned that they are once again going to be dismissed and this silence, space and, attention will be a pleasant experience.

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2 Match your nonverbal cues to your verbal messages

One of the most important aspects of nonverbal communication is congruence. This means that your nonverbal cues should match and support what you are saying verbally. For example, if you are telling a patient that you care about their well-being, you should also show it with a warm smile, a gentle touch, and a relaxed posture. Conversely, if you are delivering bad news, you should avoid smiling, nodding, or crossing your arms. Matching your nonverbal cues to your verbal messages can help you build rapport, credibility, and trust with your patients.

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3 Adapt your nonverbal cues to different contexts and cultures

Nonverbal communication is not universal. Different contexts and cultures may have different norms and expectations for how to use nonverbal cues. For example, some cultures may value direct eye contact as a sign of respect and honesty, while others may perceive it as rude or aggressive. Some cultures may prefer a close physical distance and frequent touch, while others may value personal space and minimal contact. As a healthcare professional, you need to be sensitive and respectful of these differences and adapt your nonverbal cues accordingly. You can do this by researching the cultural backgrounds of your patients, asking them about their preferences, and following their cues.

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4 Use nonverbal cues to enhance listening and feedback

Nonverbal communication is not only about how you express yourself, but also about how you listen and respond to others. You can use nonverbal cues to show that you are paying attention, understanding, and empathizing with your patients. For example, you can use eye contact, head nods, and facial expressions to indicate that you are following what they are saying. You can use gestures, paraphrasing, and summarizing to clarify and confirm what you have heard. You can use touch, tone of voice, and silence to convey empathy and support. Using nonverbal cues to enhance listening and feedback can help you improve patient satisfaction and adherence.

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5 Practice and improve your nonverbal skills

Nonverbal communication is a skill that can be learned and improved with practice. You can use various strategies to enhance your nonverbal skills, such as role-playing, watching videos, reading books, and taking courses. You can also seek feedback from your patients, colleagues, and mentors, and use it to identify your strengths and areas for improvement. You can also set specific goals and monitor your progress. Practicing and improving your nonverbal skills can help you become a more effective and compassionate healthcare professional.

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Abdul Jabbar

Top Rated Plus SEO Medical Writer | Research Writer | Orthopaedic & Sports Surgery Department Jinnah Hospital/ Allama Iqbal Medical College,
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If you believe that improving nonverbal communication can enhance patient care, consider implementing training sessions for healthcare staff focusing on nonverbal cues, body language, and active listening skills. Additionally, encourage staff to observe and interpret patients' nonverbal signals to better understand their needs and concerns. Regular feedback and reinforcement can help integrate these practices into patient care effectively.

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6 Here’s what else to consider

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What do you do if your nonverbal cues can improve patient care?

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1 Assess your own nonverbal cues

2 Match your nonverbal cues to your verbal messages

3 Adapt your nonverbal cues to different contexts and cultures

4 Use nonverbal cues to enhance listening and feedback

5 Practice and improve your nonverbal skills

6 Here’s what else to consider

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What do you do if your nonverbal cues can improve patient care?

1

2

3

4

5

6

1 Assess your own nonverbal cues

2 Match your nonverbal cues to your verbal messages

3 Adapt your nonverbal cues to different contexts and cultures

4 Use nonverbal cues to enhance listening and feedback

5 Practice and improve your nonverbal skills

6 Here’s what else to consider

Healthcare

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