What do you do if your mobile technology vendor and client are in conflict?

In my experience, these situations often boil down to communication gaps. By facilitating a meeting where both the vendor and client can clearly explain their perspectives, you can often unearth misunderstandings or unmet expectations. It might be helpful to come prepared with some neutral, open ended questions to guide the conversation and ensure all viewpoints are heard.

I think collaboration and working together can lead both the client and the vendor at win-win situation. Creating means of feed back which is both positive and negative about the service and products offered will result to solving these conflicts

Bringing customer and vendor together next to working in full transparency is the right way to trust and resolution. Customer comes first but vendors are your partners in service delivery. Your position with both parties should be the one of a subject matter reference and problems solver: be on top of things, present, kind and patient at any cost. Pro-actively facilitate meetings with customer and vendor, be the moderator and drive discussions towards constructive approaches. At the ends of these meetings you should come up with action points and milestones with dates commitment for a positive resolution.

Comprendre le souci des 2 c?tés est important. Il faut reformuler les plaintes de chacun dans la langue de l'autre afin de pouvoir collecter le feedback et essayer de synthétiser la description du problème et les pistes de solutions.

In the event of conflict between your mobile technology vendor and client, promptly assess the situation, facilitate open communication, and seek common ground to address underlying issues. Utilize contract terms, mediation if necessary, and collaborative problem-solving to find mutually beneficial solutions and document agreements for clarity and accountability. Maintain ongoing monitoring and learning from the experience to prevent future conflicts and foster a positive working relationship.

In my experience, disagreements can get so heated that we forget why we even started working together. People forget they're on the same side! Taking a step back and reminding everyone of the original goals and how much better things can be if we work together always seems to help.

Keep detailed records of all communications, agreements, and actions related to the conflict. This can help protect your interests and provide a clear record of the situation.