What do you do if your mobile technology clients and stakeholders are not satisfied with your services?

1 Listen and empathize

The first step to resolving any dissatisfaction is to listen and empathize with your clients and stakeholders. Don't ignore, dismiss, or argue with them. Instead, acknowledge their concerns, ask questions, and show that you care about their experience. Try to understand their perspective, goals, and preferences. By listening and empathizing, you can build rapport, trust, and respect with your clients and stakeholders. You can also identify the root causes of their dissatisfaction and the possible solutions.

2 Apologize and take responsibility

The next step is to apologize and take responsibility for your services. Don't blame, justify, or make excuses. Instead, admit your mistakes, express your regret, and show your willingness to improve. Explain what went wrong, why it happened, and how you will prevent it from happening again. By apologizing and taking responsibility, you can show your professionalism, integrity, and accountability. You can also reassure your clients and stakeholders that you value their feedback and satisfaction.

4 Learn and improve

Dealing with unhappy mobile technology clients and stakeholders is not easy, but it is also an opportunity to learn and improve. Don't repeat, ignore, or forget your mistakes. Instead, analyze, document, and share your lessons learned. Seek feedback, advice, and support from your peers, mentors, and managers. Invest in your skills, knowledge, and tools. By learning and improving, you can enhance your quality, productivity, and innovation. You can also increase your value, reputation, and success in the mobile technology field.

5 Communicate and collaborate

One of the key factors that can influence your clients' and stakeholders' satisfaction is your communication and collaboration skills. Don't communicate poorly, inconsistently, or ambiguously. Instead, communicate clearly, frequently, and respectfully. Use the appropriate channels, formats, and tones for your messages. Provide relevant, accurate, and timely information. By communicating effectively, you can avoid misunderstandings, confusion, and conflicts. You can also build trust, transparency, and engagement with your clients and stakeholders.

6 Exceed and delight

The ultimate goal of providing mobile technology services is to exceed and delight your clients and stakeholders. Don't settle for the minimum, average, or expected. Instead, strive for the maximum, excellent, and exceptional. Anticipate their needs, wants, and desires. Deliver more than they asked for, faster than they expected, and better than they imagined. By exceeding and delighting your clients and stakeholders, you can create positive, memorable, and loyal relationships. You can also generate referrals, testimonials, and repeat business.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?