What do you do if your mentor lacks the key skills and knowledge areas in customer retention?

- Find a secondary mentor with a focus on customer retention. - Use online courses and webinars to enhance your knowledge. - Network at industry events to gain insights and meet experts. - Join forums or groups dedicated to customer retention. - Ask your current mentor for expert recommendations. - Set personal learning goals in customer retention areas. - Consider multiple mentors for varied expertise. - Self-learn through books and case studies on the topic.

Fire the mentor right away. Why keep a pilot who cannot fly a plane. It is a business organization not a training institute. Why was he hired as a mentor in first place if he/she is not EXPERIENCED. Do you want your business to be a test run?

Find other mentor who help in where you require any guidance regarding completing your tasks and grooming your skills and attracting customers

If your mentor lacks key skills and knowledge areas in customer retention, there are a few steps you can take to address the situation: Seek Additional Mentors: Consider finding additional mentors who excel in customer retention. These mentors can provide you with insights, guidance, and strategies specific to customer retention that your current mentor may not possess. Self-Education: Take the initiative to educate yourself on customer retention principles and strategies. There are many resources available, including books, online courses, and articles, that can help you develop a strong understanding of customer retention best practices.

Mentors not only need to be well informed but they should be willing to also bend to pull you up the value chain If the mentor lacks these critical skills, it's time to move on and find someone who meets your requirements. On that note, hope you are clear on what's expected as outcomes from a mentor ??

I think there will be just 2 options left 1. Seek out for a secondary mentor who specialises in customer retentions to complement your current mentorship. 2.Indulge in projects/experiences which can allow you to self-develop these skills.

Best way to develop the mentors is put them on class room training then Field training .. that will surely give the best developments

Open Communication: Have an open and honest conversation with your mentor about your observations and concerns. Express your desire to learn more about customer retention and ask if they can provide any guidance or resources on the topic. Your mentor may be willing to support you in your learning journey or connect you with someone who can offer expertise in this area. Networking: Reach out to professionals in your network who specialize in customer retention. Attend industry events, join online forums or communities, and engage in conversations with experts in the field. Building relationships with individuals who have expertise in customer retention can provide you with valuable insights and advice.

Experimentation: Take advantage of opportunities to apply customer retention strategies in real-world situations. This could involve proposing and implementing initiatives within your current job or seeking out internships or projects where you can gain hands-on experience in this area. Ultimately, it's important to take ownership of your own learning and development, especially if your mentor lacks expertise in certain areas. By seeking out additional resources, networking with experts, and actively experimenting with customer retention strategies, you can continue to grow and develop your skills in this important area of business.

One thing I have found helpful is networking. A mentor is as good as how they help you. Their information is most likely useful because they have become a mentor.

Reflect oftentimes especially if your mentor forgets key areas and elements meant for returning customers. You have to patient in doing it because you must carry customer service satisfaction filters around with you for best feedbacks.