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What do you do if your Library Services professional demonstrates high emotional intelligence?

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Emotional intelligence (EI) is a vital skill in library services, reflecting a professional's ability to understand and manage emotions—both their own and those of patrons. When your library services professional shows high EI, they're not just adept at cataloging books or managing databases; they're also excellent at navigating the complex emotional landscape of a diverse patronage. This skill can transform your library experience, making it more inclusive, empathetic, and responsive to community needs. Recognizing and fostering this trait can lead to a more harmonious library environment and improved services.

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1 Recognize EI

When you notice that your library services professional has high emotional intelligence, the first step is to recognize and appreciate their skill set. Emotional intelligence in the library setting can manifest as a deep understanding of patron needs, excellent communication skills, and the ability to handle stressful situations with poise. This professional can diffuse tensions, offer support to patrons experiencing emotional difficulties, and create a welcoming atmosphere. By acknowledging these qualities, you encourage their continued use and development, which benefits the entire library community.

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wajid ullah

Assistant Superintendent at PAKISTAN POST
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I will acknowledge and appreciate their strengths, encourage leadership roles, seek his input in decision making, support his professional development, collaborate on user-focused initiatives, and will try to retain him and grow his talent.

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2 Provide Feedback

Positive reinforcement is key when you encounter a library professional with high emotional intelligence. Take the time to provide constructive feedback, highlighting specific instances where their EI positively impacted a situation. Whether it's their ability to engage with patrons in a meaningful way or their knack for resolving conflicts, letting them know you've noticed these traits reinforces their value. Feedback not only boosts morale but also motivates the individual to maintain and enhance their emotional intelligence skills.

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Jim S.
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If you have a library team member with exceptional emotional intelligence, encourage them to pursue appropriate leadership opportunities. Perhaps they can mentor other staff members or work on collaborative projects that will improve the overall work environment. In these situations, be sure to document their contributions and how you have offered supportive and encouraging feedback. Any constructive feedback you offer should be sincere and not mechanistic. Make your words matter, keep track of your feedback, and review these positive words prior to any evaluation or employee review so it can become part of the employee's permanent record and evidence of their growth.

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3 Encourage Growth

To support the growth of emotional intelligence in your library services professional, consider offering opportunities for further development. This could include workshops on communication and empathy or training in conflict resolution and stress management. Encouraging your staff to engage in continuous learning and self-improvement not only aids in their personal growth but also ensures that your library remains a place where emotional intelligence is a prioritized and cultivated asset.

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Jim S.
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Staff development and professional development for librarians offer a great return on the time and cost required for them. If you have individuals that demonstrate high levels of emotional intelligence, pursue ways that they can continue to grow and refine their skills. These opportunities may take place through leadership institutes, "learning journeys" to other libraries or cultural heritage institutions, or through professional development activities offered through the human resources office. By encouraging growth, you also send a message to the employee that their efforts are appreciated, valued, and helpful for the library's mission. What you invest today will offer great dividends in the future.

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4 Foster Collaboration

A library services professional with high emotional intelligence is a valuable asset in team dynamics. Encourage collaboration by involving them in projects that require group coordination and interpersonal communication. Their EI can help foster a team environment where members feel heard and valued, leading to more effective collaboration and innovative problem-solving. As they share their strengths, they can also help elevate the emotional intelligence of the entire team.

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Jim S.
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Collaborative opportunities are especially valuable when the individual with exceptional emotional intelligence can mentor peers. We expect high levels of EI with all library employees, but if you have a staff member at the circulation desk or another area who has very noticeable EI, perhaps they could take on additional leadership opportunities with others in their assigned area. Depending on the size of your staff, individuals with exceptional EI in various units or areas of operation could lead occasional "staff-only" meetings to discuss matters without the library director or other librarians in the room. This allows them to foster collaboration and leadership among their peers, in a more supportive environment and with greater candor.

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5 Lead by Example

If you're in a leadership position within the library, it's important to lead by example when it comes to emotional intelligence. Demonstrate active listening, empathy, and effective communication in your interactions. By embodying these qualities, you set a standard for your staff and create a culture where emotional intelligence is practiced at all levels. This approach not only improves staff relations but also enhances the overall patron experience.

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6 Support Well-being

Lastly, ensure that the well-being of your emotionally intelligent library services professional is supported. High EI often means that individuals are more susceptible to emotional fatigue as they tend to absorb the emotions of those around them. Offer resources such as counseling services or mental health days and ensure they have a supportive network within the workplace. By taking care of their emotional health, you enable them to continue providing exceptional service without burnout.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Michael Luke Collins

? LEARNING & DEVELOPMENT FACILITATOR ? - Enhancing staff capabilities in management, leadership & communications. Creating learning environments, to enhance staff capabilities and ultimately job satisfaction.
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What do you do if your Library Services professional demonstrates high emotional intelligence? This question must have been generated by AI as it is nonsensical! The irony is the topic...

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What do you do if your Library Services professional demonstrates high emotional intelligence?

1

2

3

4

5

6

7

1 Recognize EI

2 Provide Feedback

3 Encourage Growth

4 Foster Collaboration

5 Lead by Example

6 Support Well-being

7 Here’s what else to consider

Library Services

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What do you do if your Library Services professional demonstrates high emotional intelligence?

1

2

3

4

5

6

7

1 Recognize EI

2 Provide Feedback

3 Encourage Growth

4 Foster Collaboration

5 Lead by Example

6 Support Well-being

7 Here’s what else to consider

Library Services

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