What do you do if your library is facing a surge in demand for virtual services?

1 Assess Needs

Understanding the specific needs and preferences of your community is crucial. Start by gathering data on which virtual services are most in demand. Are patrons looking for more e-books, online learning tools, or virtual story times? Use surveys, feedback forms, and usage statistics to identify patterns and prioritize accordingly. This targeted approach ensures that you're not only increasing capacity but also enhancing the right services that will benefit your patrons the most.

2 Expand Access

To accommodate more users, consider expanding licenses for digital content and increasing bandwidth for your library's internet connection. Negotiate with vendors for better deals or look for grants that can help finance these upgrades. Remember, it's not just about having more e-books or databases; it's about ensuring that a greater number of patrons can access them simultaneously without technical glitches.

3 Train Staff

Your staff may need additional training to manage these virtual services effectively. Offer workshops and training sessions to help them become proficient in new software and digital tools. This investment in your team's skills is vital for maintaining a high standard of service. Make sure they're comfortable with troubleshooting common issues that patrons may encounter when accessing virtual resources.

4 Promote Services

Informing your community about the available virtual services is essential. Use social media, your library's website, and email newsletters to spread the word. Highlight new additions to your virtual collection and provide tutorials on how to use digital resources. Effective promotion ensures that the increase in virtual services translates into higher usage rates.

5 Gather Feedback

As you implement changes, keep the lines of communication open with your patrons. Encourage them to provide feedback on their experiences with the virtual services. This feedback is invaluable for making ongoing improvements and ensuring that your library continues to meet the evolving needs of your community.

6 Future Planning

Lastly, think long-term. The surge in demand for virtual services may not be a temporary trend. Use this opportunity to create a strategic plan for the future of your library's digital offerings. Consider partnerships with schools, local businesses, and other libraries to expand your reach and capabilities. Planning for the future ensures that your library remains a vital resource in an increasingly digital world.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?