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What do you do if your internal communications are causing misunderstandings and conflicts in your career?

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Internal communications are essential for any career, especially when you are starting out and need to build trust, rapport, and collaboration with your colleagues, managers, and clients. However, sometimes your messages may not be clear, accurate, or appropriate, leading to misunderstandings and conflicts that can damage your reputation, relationships, and performance. How can you avoid these pitfalls and improve your internal communication skills? Here are some tips to help you.

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Gauri Gole

Behavioral Training Consultant I Motivational Speaker

1 Identify the root causes

The first step to solving any communication problem is to understand what is causing it. Is it a lack of clarity, context, or feedback? Is it a mismatch of expectations, goals, or styles? Is it a cultural, emotional, or personal issue? By analyzing the situation and the feedback you receive, you can identify the gaps, barriers, or biases that are affecting your communication and address them accordingly.

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Michael Willis

Business Operations Executive | Ex-NFL | Problem-Solving | Crisis Management | Stakeholder Management | Collaborative Leadership | Business Solution
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To address internal communication issues that lead to misunderstandings and conflicts, you can identify the sources of confusion. Please determine whether the ambiguities arise from unclear emails, long meetings without clear outcomes, or other communication channels. Please prioritize clarity and conciseness in all messages; bullet points and simple language can reduce misinterpretations.

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2 Choose the right channel

The second step is to choose the most effective and appropriate channel for your communication. Depending on the purpose, urgency, and complexity of your message, you may opt for email, phone, chat, video call, or face-to-face meeting. Each channel has its advantages and disadvantages, so you need to consider the tone, format, and timing of your communication, as well as the preferences and availability of your audience.

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Gauri Gole

Behavioral Training Consultant I Motivational Speaker
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This is my favourite point in the shared list. It is important to ensure communication is not a reaction, it is received well when the communication is thought through and acted upon. As it is said in psychology, being angry, happy, sad is absolutely fine. Yet when people say things in the fit of anger are not out of nowhere, it is definitely the exact feeling that one wanted to share. So, a response is a better action than a reaction which could damage the situation deeper.

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3 Be clear and concise

The third step is to craft your message in a clear and concise way that conveys your main point, intention, and action. You need to avoid jargon, slang, or ambiguous words that may confuse or offend your audience. You also need to use simple, direct, and polite language that is easy to understand and follow. You can use headings, bullet points, or summaries to highlight the key information and avoid long or complex sentences.

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4 Listen and respond

The fourth step is to listen and respond to your audience in a respectful and constructive way. You need to show interest, empathy, and openness to their feedback, questions, or concerns. You also need to acknowledge their points, clarify any misunderstandings, and address any issues. You can use paraphrasing, reflecting, or confirming to ensure that you have understood their message and that they have understood yours.

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5 Follow up and follow through

The fifth step is to follow up and follow through on your communication. You need to confirm the outcomes, actions, or next steps that have been agreed upon and document them if necessary. You also need to monitor the progress, status, or results of your communication and provide updates or feedback as needed. You can use reminders, check-ins, or thank-you notes to maintain the communication flow and rapport.

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Jay B.

?Technophile & Software Creator | C-Suite Network Liaison
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o ensure effective communication, it's crucial to follow up and follow through on your discussions. Confirm agreed outcomes and actions, documenting them if needed. Monitor progress and provide updates or feedback as required. Use reminders, check-ins, or thank-you notes to maintain rapport and keep the communication flow smooth and productive.

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6 Seek feedback and improvement

The final step is to seek feedback and improvement on your communication skills. You need to ask for and accept constructive criticism from your audience, peers, or mentors on how you can communicate better. You also need to reflect on your own strengths and weaknesses and identify areas for improvement. You can use self-assessment, feedback surveys, or coaching sessions to measure and enhance your communication effectiveness.

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Jay B.

?Technophile & Software Creator | C-Suite Network Liaison
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Start by improving clarity in your messages, ensuring they are concise and easily understandable. Foster open dialogue by encouraging questions and feedback to clarify any uncertainties. Additionally, consider using different communication channels or formats that better suit the context or audience. Finally, seek to understand others' perspectives and actively listen to resolve misunderstandings and promote harmonious interactions within your professional environment.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your internal communications are causing misunderstandings and conflicts in your career?

1

2

3

4

5

6

7

1 Identify the root causes

2 Choose the right channel

3 Be clear and concise

4 Listen and respond

5 Follow up and follow through

6 Seek feedback and improvement

7 Here’s what else to consider

Communication

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What do you do if your internal communications are causing misunderstandings and conflicts in your career?

1

2

3

4

5

6

7

1 Identify the root causes

2 Choose the right channel

3 Be clear and concise

4 Listen and respond

5 Follow up and follow through

6 Seek feedback and improvement

7 Here’s what else to consider

Communication

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