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What do you do if your hospitality team is resistant to embracing new technology?

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Navigating team resistance to new technology can be a challenging aspect of hospitality management. It's crucial to understand that such resistance often stems from fear of change or lack of understanding. As a leader, your role is to guide your team through the transition while ensuring that the benefits of the new technology are clearly communicated and understood. Addressing concerns, providing training, and fostering an environment of open communication can help to alleviate fears and encourage your team to embrace the new tools that can enhance their work.

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1 Assess Concerns

When facing resistance, start by assessing your team's concerns. Listen actively to their apprehensions about the new technology. Is it fear of job loss, the perceived complexity of the technology, or a lack of trust in the new system? Understanding these concerns is the first step in addressing them. Ensure that your team knows their feedback is valuable and that their concerns will be taken into account when implementing the new technology. This can help in creating a sense of ownership and acceptance among the team.

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Chris May

Owner @ HotelTechConsultant.com | Hotel Technology Solutions & Consulting
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When looking at concerns over new tech, I find it important to involve staff early. Offer thorough training, ongoing support, start small, highlight successes, encourage feedback, lead by example, celebrate milestones, address concerns, foster collaboration, and provide transparency to build trust in new technology.

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2 Offer Training

Offering comprehensive training is essential for easing your team into new technology. Create a structured training program that is tailored to different learning styles and competencies. Make it clear that there is support available for those who may struggle with the transition. A buddy system or mentorship program can be particularly effective, pairing more tech-savvy staff with those who are less confident. This not only facilitates learning but also strengthens team bonds.

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Afonso Magalh?es

DIRECTOR OF SALES | ANDAZ LISBON
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Offering engaging and interactive training sessions can be the perfect recipe for turning their tech-phobia into tech-savviness! ?? By making learning enjoyable and relevant to their daily tasks, you'll have them clicking, tapping, and swiping their way to success in no time! ????

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3 Highlight Benefits

It's important to highlight the benefits of the new technology to your team. Explain how it will make their jobs easier, improve customer service, and provide valuable data that can help in making strategic business decisions. Show them the direct impact on their daily tasks and the overall guest experience. When your team understands the positive outcomes, they may be more inclined to support the change.

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Chris May

Owner @ HotelTechConsultant.com | Hotel Technology Solutions & Consulting
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Technology should help staff with their daily tasks and allow staff to engage guests in a more thoughtful way. It is important to highlight these benefits early. Emphasize efficiency gains, improved guest experiences, and streamlined operations.

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Cristina Imperial Carl
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Communicating how new technology can increase productivity and make tasks easier is key. Show team members how they will have more time to do the tasks that are more meaningful to them, maybe they even gain new skills that they can use as they grown their career. Show them how the tech can benefit them, the team and the property!

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4 Foster Adaptability

Fostering a culture of adaptability within your team is key to overcoming resistance. Encourage a mindset of continuous improvement and innovation. Celebrate small milestones when individuals or the team as a whole make progress with the new technology. This can create a positive association with change and encourage others to follow suit. Adaptability should be recognized and rewarded to reinforce its value in your hospitality business.

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5 Communicate Openly

Open communication is vital during the transition to new technology. Keep your team informed about the implementation process, timelines, and any changes that may affect them. Allow them to ask questions and provide feedback. This level of transparency helps build trust and reduces uncertainty, which can be a significant barrier to acceptance.

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Cristina Imperial Carl
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Communicate, communicate, communicate. keeping lines of communication open and sharing information ahead of time regarding the implementation and schedule can help ease anxiety and gives time for team members to plan. Provide various forums where team members can share ideas and concerns as well. Make sure to respond to concerns and give feedback.

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6 Lead by Example

Lastly, lead by example. Use the new technology yourself and demonstrate its effectiveness. When your team sees you actively engaging with the technology and benefiting from it, they are more likely to follow. Your enthusiasm and confidence can be contagious, helping to shift the team's mindset towards a more positive outlook on the technological change.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your hospitality team is resistant to embracing new technology?

1

2

3

4

5

6

7

1 Assess Concerns

2 Offer Training

3 Highlight Benefits

4 Foster Adaptability

5 Communicate Openly

6 Lead by Example

7 Here’s what else to consider

Hospitality Management

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What do you do if your hospitality team is resistant to embracing new technology?

1

2

3

4

5

6

7

1 Assess Concerns

2 Offer Training

3 Highlight Benefits

4 Foster Adaptability

5 Communicate Openly

6 Lead by Example

7 Here’s what else to consider

Hospitality Management

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