What do you do if your field service equipment is not meeting performance standards?

1 Identify the problem

The first step is to identify the problem and its root cause. Is it a hardware or software issue? Is it related to the environment, the user, or the service provider? Is it a recurring or a one-time problem? To answer these questions, you need to collect and analyze data from your equipment, such as error codes, logs, sensors, and diagnostics. You can use tools like multimeters, oscilloscopes, and software applications to measure and monitor your equipment's performance and identify any anomalies or deviations from the expected results.

3 Seek expert assistance

Sometimes, you may encounter problems that are beyond your scope of expertise or authority. In such cases, you should seek expert assistance from your colleagues, supervisors, or technical support teams. You can communicate with them via phone, email, chat, or video conferencing and share your findings and challenges. You can also use remote assistance tools that allow them to access your equipment remotely and guide you through the resolution process. You should be clear and concise in your communication and follow their instructions and recommendations.

4 Verify the solution

Once you have applied a solution to your equipment problem, you need to verify that it works and that it meets the performance standards. You can do this by repeating the tests, measurements, and diagnostics that you did before and comparing the results. You can also ask your customer or end-user to confirm that the equipment is functioning properly and that they are satisfied with the service. You should document the verification process and report any issues or feedback to the relevant parties.

5 Prevent future problems

The final step is to prevent future problems with your field service equipment. You can do this by performing regular maintenance, updates, and upgrades on your equipment and following the best practices for its use and storage. You can also learn from your experiences and improve your skills and knowledge by attending training, reading manuals, and consulting experts. You should also share your insights and tips with your peers and colleagues and contribute to the continuous improvement of your field service engineering practice.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?