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What do you do if your feedback in urban planning is causing unintended negative consequences?

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Feedback is a vital part of urban planning, as it helps planners to understand the needs, preferences, and concerns of the people who use and live in the spaces they design. However, feedback can also have unintended negative consequences, such as creating conflicts, confusion, or resentment among stakeholders, or leading to ineffective or harmful design decisions. How can you avoid or mitigate these outcomes and ensure that your feedback is constructive, respectful, and useful for urban planning? Here are some tips to help you.

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1 Understand the context

Before you give or receive feedback, make sure you have a clear idea of the context and purpose of the urban planning project. What are the goals, objectives, and constraints of the project? Who are the main stakeholders and beneficiaries? What are the expected outcomes and impacts of the project? How does the project fit into the larger vision and strategy of the city or region? Having this information will help you to align your feedback with the project's scope and rationale, and to avoid making irrelevant or unrealistic suggestions.

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Hoda Behravesh

[email protected] |Architect|Urban planner|
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In case feedback in urban planning is resulting to unintended negative consequences, it is important to address the situation through re-evaluating the feedback mechanisms, inviting views from multiple stakeholders, carrying out impact evaluations, modifying strategies based on feedback results, implementing corrective actions and promoting open communication networks. By actively monitoring and responding to feedback in a thoughtful and proactive manner, unintended negative consequences can be reduced while ensuring that feedback positively contributes in the Urban Planning process.

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2 Be specific and evidence-based

Feedback should be based on facts, data, and observations, not on personal opinions, preferences, or assumptions. When you give feedback, provide specific examples and evidence to support your points, and explain how they relate to the project's goals and criteria. When you receive feedback, ask for clarification and sources if you are unsure or doubtful about the validity or relevance of the feedback. Avoid vague, general, or subjective statements that can be interpreted in different ways or that do not offer any actionable insights.

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3 Focus on solutions, not problems

Feedback should not only identify the strengths and weaknesses of the project, but also propose solutions and alternatives that can improve the project's performance and outcomes. When you give feedback, suggest ways to address the issues or gaps that you have identified, and highlight the potential benefits and trade-offs of your suggestions. When you receive feedback, consider how you can incorporate the feedback into your project, and discuss the feasibility and implications of the proposed solutions with your team and stakeholders.

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4 Be respectful and constructive

Feedback should be delivered and received with respect and professionalism, not with criticism or hostility. When you give feedback, acknowledge the efforts and achievements of the project team, and use a positive and supportive tone. Avoid personal attacks, insults, or accusations that can damage the relationship and trust between you and the project team. When you receive feedback, appreciate the feedback giver's time and input, and respond with openness and curiosity. Avoid defensiveness, denial, or anger that can hinder your learning and improvement.

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Christa Stoneham, AIA A. NOMA

C.E.O. and President, Houston Land Bank
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When feedback in urban planning leads to unintended negative consequences, remember: negativity is a matter of perspective. Begin with a response grounded in seeking to understand and empathize. Urban planning and more importantly delivering impactful results are inherently nonlinear journeys, requiring adaptability and a comprehensive approach to problem-solving, not one-size-fits-all solutions.

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5 Follow up and evaluate

Feedback should not be a one-time event, but a continuous process that involves follow-up and evaluation. When you give feedback, check in with the project team regularly to see how they are implementing your feedback, and offer further assistance or guidance if needed. When you receive feedback, update the feedback giver on your progress and results, and solicit more feedback if necessary. Evaluate the effectiveness and impact of the feedback on your project, and share your feedback experience and lessons learned with your peers and mentors.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your feedback in urban planning is causing unintended negative consequences?

1

2

3

4

5

6

1 Understand the context

2 Be specific and evidence-based

3 Focus on solutions, not problems

4 Be respectful and constructive

5 Follow up and evaluate

6 Here’s what else to consider

Urban Planning

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What do you do if your feedback in urban planning is causing unintended negative consequences?

1

2

3

4

5

6

1 Understand the context

2 Be specific and evidence-based

3 Focus on solutions, not problems

4 Be respectful and constructive

5 Follow up and evaluate

6 Here’s what else to consider

Urban Planning

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