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What do you do if your feedback isn't improving someone's negotiation skills?

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When you've provided feedback to someone to enhance their negotiation skills, but there's no noticeable improvement, it can be a challenging situation. It's essential to approach this with a strategic mindset, understanding that negotiation is a complex skill involving communication, emotional intelligence, and strategic thinking. Your goal is to facilitate growth and learning, but when your initial attempts don't yield results, it's time to reassess your methods. This article will explore alternative strategies to help someone develop their negotiation skills when your feedback isn't hitting the mark.

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Sebastián Baglietto

Strategic Advisor to CEOs and Boards of Directors ? Experienced Lawyer Specializing in National and International…
Vinícius Saldivia Moraes

Executivo de Vendas Sênior | Top Performance

1 Reassess Approach

If the feedback you're giving isn't fostering improvement in someone's negotiation skills, it might be time to reassess your approach. Consider whether the feedback is specific and actionable. General comments like "be more assertive" are less helpful than "express your key points with confidence by maintaining eye contact." Tailor your advice to the individual's learning style; some may prefer direct instructions, while others might benefit from observing successful negotiations. It's also crucial to ensure that the feedback is timely and relevant to the situations they encounter, which will make it more applicable and easier to integrate into their skill set.

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Sebastián Baglietto

Strategic Advisor to CEOs and Boards of Directors ? Experienced Lawyer Specializing in National and International Business Structuring ? Expert in Business Strategies ? Contact me to define your best strategy
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If the coaching you're giving someone to help them improve their negotiation skills isn't working, it's clear you need to change your approach. While the information you convey may be correct, the way you're doing it, considering your interlocutor and their personal peculiarities, might make the message not come across or not be able to be incorporated. The solution is clear: not only do you need to inform, guide, and coach, but you also need to do so considering the recipient of that information and adapting your tone, words, and discourse to the needs of that particular person. Do this, and everything will change very fast.

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Vinícius Saldivia Moraes

Executivo de Vendas Sênior | Top Performance
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Dar Feedback também é saber negociar, no caso, com seu “cliente interno” que pode ser tanto um líder como liderado. Precisa-se conhecer sobre a pessoa e ter genuinamente desejo que ELA melhore, e n?o para massagear seu ego.

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2 Build Empathy

Empathy is a cornerstone of effective negotiation. If someone struggles to improve their negotiation skills, encourage them to focus on building empathy. This involves understanding the perspectives, needs, and emotions of the other party. Suggest they practice active listening, which means fully concentrating on what is being said rather than just passively 'hearing' the message. Role-playing exercises can be particularly beneficial here, allowing them to step into the shoes of others and experience different viewpoints. This can lead to more meaningful engagements and better outcomes in negotiations.

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Aran Brifkani

Global Partnerships
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Nurturing empathy is vital for negotiation. To enhance this skill, dive deep into the other person's perspective. Listen actively; it's more than hearing; it's absorbing the context and emotions behind words. Try role-playing to truly understand their stance. Empathy can transform negotiations, paving the way for more thoughtful interactions and outcomes that resonate with everyone involved. It's about connecting on a human level to foster trust and open doors to agreement.

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3 Provide Resources

Sometimes, feedback alone isn't enough. You might need to provide additional resources to help someone improve their negotiation skills. This could include books, articles, or online courses that offer deeper insights into negotiation strategies and tactics. Encourage them to study how expert negotiators operate and suggest they keep a journal of their negotiation experiences, reflecting on what worked and what didn't. This ongoing process of learning and self-analysis can be incredibly effective in developing stronger negotiation abilities.

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Vinícius Saldivia Moraes

Executivo de Vendas Sênior | Top Performance
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Assim como em negocia??es com clientes, um Feedback para um par é passível de um próximo passo. Se você apenas desabafar pontos de vistas e n?o houver combinados é um combo de materiais para ajudar ao sujeito, será um Feedback fraco.

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Dana L. Burch

I guide California employers through employment laws and lawsuits. | Lawyer, Litigator, Leader
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If possible, have your trainee attend a negotiation or mediation. Sometimes watching the pros at work is the best way to learn. Afterward, have the trainee write-up five takeaways from observing negotiations.

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4 Practice Regularly

Improvement in any skill comes with practice, and negotiation is no exception. If your feedback isn't leading to better negotiation skills, encourage more frequent and varied practice. This can involve role-playing scenarios with different objectives and constraints, negotiating in low-stakes environments, or even simulating high-pressure negotiations to build resilience and adaptability. The key is consistent, deliberate practice that challenges them and helps them apply the feedback in practical settings.

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Dana L. Burch

I guide California employers through employment laws and lawsuits. | Lawyer, Litigator, Leader
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Sometimes, classroom training is not enough. I suggest taking them to a flea market with a set amount of money and a list of items to buy. Make it a game! Let them practice their negotiation skills in a fun environment and learn by doing.

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5 Feedback Loop

Establishing a robust feedback loop can significantly enhance the learning process for someone working on their negotiation skills. After each negotiation exercise or real-world application, have a debriefing session where you discuss what went well and what could be improved. This should be a two-way conversation where they also express their perceptions and difficulties. Such iterative feedback helps identify patterns, reinforce positive behaviors, and correct ineffective ones, leading to continuous improvement.

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6 Encourage Reflection

Encouraging self-reflection is vital when your feedback isn't enough to improve someone's negotiation skills. Urge them to take time after each negotiation to reflect on their performance. What strategies did they use? How did they adapt to the unfolding dynamics? What were the outcomes? Self-reflection not only reinforces learning but also promotes self-awareness, which is critical for any negotiator. By regularly analyzing their own behaviors and outcomes, they can start identifying areas for improvement themselves and become more proactive in seeking solutions.

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Vinícius Saldivia Moraes

Executivo de Vendas Sênior | Top Performance
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Storytelling funciona bem quando você come?a contando a história de alguém, se coloca na história e por fim adiciona a pessoa com quem está comunicando. Após praticar isso, fique seguro que seu feedback foi nota 10!

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your feedback isn't improving someone's negotiation skills?

1

2

3

4

5

6

7

1 Reassess Approach

2 Build Empathy

3 Provide Resources

4 Practice Regularly

5 Feedback Loop

6 Encourage Reflection

7 Here’s what else to consider

Negotiation

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What do you do if your feedback isn't improving someone's negotiation skills?

1

2

3

4

5

6

7

1 Reassess Approach

2 Build Empathy

3 Provide Resources

4 Practice Regularly

5 Feedback Loop

6 Encourage Reflection

7 Here’s what else to consider

Negotiation

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