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What do you do if your Enterprise Software lacks user-friendly interfaces due to a lack of creativity?

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When you're faced with enterprise software that's as user-unfriendly as a labyrinth with no map, you might feel stuck. But don't worry, there's hope! A lack of creativity in software design can lead to interfaces that are cumbersome and unintuitive, making your daily tasks feel like a slog through quicksand. It's not just about aesthetics; a poor interface can hinder productivity, frustrate users, and even impact your bottom line. So, what can you do to breathe new life into your enterprise software and turn it into a tool that's both powerful and a pleasure to use?

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Abhishek Sabharwal

Sr Industry Principal, Strategist/CXO Adviser, Enterprise Architect, Enterprise AI Leader, Industry Solutions Leader…
Kavya Sankhala

UX/UI Designer || Interior Designer

1 Identify Issues

First things first, pinpoint exactly where the interface is falling short. Gather feedback from those who use the software daily. Are they finding certain tasks unnecessarily complex? Is information hard to find? Use this feedback to create a list of specific pain points. Remember, you can't fix a problem if you don't know it exists. Understanding the user's journey through the software will help you identify which aspects of the interface are in dire need of a creative overhaul.

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Kavya Sankhala

UX/UI Designer || Interior Designer
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To address this question, the first step is to meticulously identify the shortcomings within the interface. This involves soliciting input from regular users of the software. Are they encountering undue complexity in certain tasks? Is information retrieval challenging? It's crucial to compile feedback to pinpoint specific pain points accurately. Remember, effective solutions can only be implemented once the underlying issues are recognized. By comprehensively understanding the user's experience with the software, you can discern which areas of the interface require significant enhancements through innovative redesigns.

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2 Engage Designers

Once you know what needs fixing, it's time to bring in the creative cavalry: user experience (UX) and user interface (UI) designers. These professionals specialize in crafting interfaces that are not only visually appealing but also intuitive and efficient. They'll use principles of design thinking to reimagine your software's interface, focusing on how users interact with it and ensuring that the end product is tailored to their needs.

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Abhishek Sabharwal

Sr Industry Principal, Strategist/CXO Adviser, Enterprise Architect, Enterprise AI Leader, Industry Solutions Leader, Associate Vice President Infosys
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If we already know there is an issue,we need to engage the experts/SmEs rather than second guessing the solution. Engaging with designers and a cross functional team has helped me achieve results specially because we cannot have a blue sky thinking approach given the extensibility that can be achieved on packages

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3 Rethink Workflow

Your enterprise software should streamline workflows, not complicate them. Evaluate the current workflow within the software and look for opportunities to simplify. Can steps be eliminated or automated? Is the navigation logical? A creative approach to workflow design can significantly enhance the user experience by making common tasks quicker and easier to complete.

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4 Prototype Solutions

Before implementing any changes, it's crucial to prototype potential solutions. This allows you to test new designs and workflows without affecting your live environment. Prototyping is a creative process where ideas can be visualized and iterated upon. This step is essential for refining your interface improvements and ensuring they will indeed solve the issues identified.

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5 User Testing

Now, put these prototypes to the test with real users. User testing is invaluable for gaining insight into how actual users will interact with your updated interface. Watch them navigate the new design and take note of any confusion or frustration. Use this feedback to tweak and improve the interface further. The goal is to create an experience that feels natural and effortless for the user.

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6 Implement Changes

Finally, it's time to bring your creative solutions to life. Implement the changes that have been developed, tested, and refined. Ensure that users are supported throughout the transition with training and resources. Monitor the software's performance and user satisfaction post-implementation. Remember, improving an enterprise software interface is an ongoing process; stay open to feedback and be ready to make further adjustments as needed.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your Enterprise Software lacks user-friendly interfaces due to a lack of creativity?

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1 Identify Issues

2 Engage Designers

3 Rethink Workflow

4 Prototype Solutions

5 User Testing

6 Implement Changes

7 Here’s what else to consider

Enterprise Software

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What do you do if your Enterprise Software lacks user-friendly interfaces due to a lack of creativity?

1

2

3

4

5

6

7

1 Identify Issues

2 Engage Designers

3 Rethink Workflow

4 Prototype Solutions

5 User Testing

6 Implement Changes

7 Here’s what else to consider

Enterprise Software

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