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What do you do if your employees are struggling with work-life balance in the hospitality industry?

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The hospitality industry is known for its demanding and unpredictable nature, which can take a toll on the well-being of your employees. Work-life balance is not only a personal issue, but also a business one, as it affects productivity, retention, customer satisfaction, and reputation. As a manager, you have a responsibility and an opportunity to help your employees achieve a healthy balance between their work and personal lives. Here are some tips on how to do that.

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Angela Naya

Experience Manager??Hospitality??Gestión de equipos? Leadership ?MBA Marketing digital??

1 Offer flexibility

One of the main challenges of working in hospitality is the lack of control over your schedule. You may have to work long hours, weekends, holidays, or different shifts, depending on the needs of the business. This can make it hard to plan ahead, attend to family obligations, pursue hobbies, or rest. To ease this burden, try to offer some flexibility to your employees, such as allowing them to swap shifts, request time off, work remotely, or choose their preferred hours. Flexibility can reduce stress, improve morale, and increase loyalty among your staff.

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Angela Naya

Experience Manager??Hospitality??Gestión de equipos? Leadership ?MBA Marketing digital??
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La amplitud de horarios que en hostelería trabajamos puede ser, en contra de lo que muchos piensan, una ventaja a la hora de organizar turnos equitativos y que se adapten a cada miembro del equipo y a su situación familiar y personal.

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2 Promote wellness

Working in hospitality can be physically and mentally exhausting. You have to deal with customers, suppliers, colleagues, and managers, often under pressure and with high expectations. You also have to perform tasks that require stamina, strength, speed, and attention to detail. All of this can affect your health, mood, and performance. To prevent burnout, promote wellness among your employees, such as encouraging them to take breaks, eat well, exercise, sleep, and seek support when needed. You can also provide wellness benefits, such as health insurance, gym memberships, counseling services, or wellness programs.

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Angela Naya

Experience Manager??Hospitality??Gestión de equipos? Leadership ?MBA Marketing digital??
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El bienestar de las personas que forman una organización es vital para ofrecer a nuestros clientes un servicio de calidad. La felicidad laboral es cada vez más un must dentro del sector, sobre todo en un entorno de gran competencia e innovación en mejoras laborales.

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3 Recognize and reward

Another way to help your employees balance their work and life is to recognize and reward their efforts and achievements. Working in hospitality can be thankless and frustrating, especially when you face complaints, conflicts, or crises. You may feel unappreciated, undervalued, or overlooked. To counter this, make sure to acknowledge and appreciate your employees regularly, such as giving them feedback, praise, recognition, or rewards. You can also celebrate their milestones, birthdays, anniversaries, or personal events. Recognition and reward can boost your employees' self-esteem, motivation, and satisfaction.

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4 Communicate and listen

Communication is key to any successful relationship, and that includes the one between you and your employees. Communication can help you understand your employees' needs, expectations, goals, and challenges, as well as share your own. Communication can also help you solve problems, avoid misunderstandings, and build trust. To communicate effectively with your employees, use clear, respectful, and honest language, and choose the appropriate channels and times. More importantly, listen to your employees, and show empathy, interest, and support. Communication and listening can foster a positive and collaborative work environment.

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5 Lead by example

Finally, one of the best ways to help your employees achieve work-life balance is to lead by example. As a manager, you set the tone and the standards for your team. Your employees look up to you and follow your lead. If you show that you value and practice work-life balance yourself, you will inspire and influence your employees to do the same. For instance, you can show that you respect your employees' boundaries, prioritize your own well-being, take time off, pursue your passions, and have a life outside work. Leading by example can create a culture of balance and happiness in your workplace.

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Donna Jacobs

H R Business Partner
(已编辑)
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In addition to the above tools, it may be worthwhile getting to understand if there's any other underlying reasons for the imbalance of time and energy between work of home life. Where is the team member's motivation and self worth coming from, is it more from work than it should be? Are there possibly challenges at home that makes the team member want to avoid going home or is distracting them at work? If there are possibly underlying emotional issues then it may be worth helping the team member acknowledging and working on them in addition to recognition, time management, goal setting, physical health promotion incl. exercise and so on. Sometimes as leaders we need to Peel the Onion... ??

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your employees are struggling with work-life balance in the hospitality industry?

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1 Offer flexibility

2 Promote wellness

3 Recognize and reward

4 Communicate and listen

5 Lead by example

6 Here’s what else to consider

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