What do you do if your employee engagement in Business Services is lacking?

2 How to give effective feedback

Giving effective feedback is not always easy, but it is essential for fostering employee engagement in Business Services. It should be specific, timely, constructive, and balanced. Focus on the behavior, not the person, and the impact, not the intention. Additionally, effective feedback involves listening, asking questions, and acknowledging the employee's viewpoint and feelings. To give effective feedback, you should first prepare by defining the purpose, goal, and outcome of the feedback session. Gather relevant data, examples, and evidence. Choose an appropriate time and place. When delivering the feedback start with a positive statement and express your appreciation. Describe the situation, behavior, and impact objectively and respectfully. Ask for the employee's input and feedback. Discuss possible solutions and actions then agree on a follow-up plan and timeline. Finally, monitor the progress of the agreed actions. Provide ongoing support and guidance. Recognize and celebrate any improvements or achievements.

3 How to receive feedback gracefully

Receiving feedback can be challenging, yet it offers a great opportunity for learning and growth. Demonstrating that you are open, humble, and willing to improve when receiving feedback can be beneficial for employee engagement in Business Services. Additionally, it helps build rapport and trust with the feedback giver, as well as gain valuable insights and perspectives. To receive feedback gracefully, you should listen attentively without interrupting or arguing, clarify your understanding by asking questions and seeking examples and evidence to support the feedback, and respond by thanking the feedback giver, expressing your feelings calmly, sharing your point of view, discussing possible solutions and actions, and agreeing on a follow-up plan.

4 How to conduct meaningful evaluations

Evaluations are formal and systematic processes of assessing and appraising employee performance, skills, and competencies, based on predefined criteria, standards, and objectives. Evaluations are important for enhancing employee engagement in Business Services, as they help to align goals with organizational vision and mission. Additionally, they can identify and address any performance issues, gaps, or needs. To ensure meaningful evaluations, it is necessary to plan ahead; define the purpose, scope, and frequency of the evaluation; establish clear criteria; communicate expectations; collect relevant data; and review it with the employee. During the evaluation session, constructive feedback should be provided and a performance improvement plan should be agreed upon. After the evaluation session, progress should be monitored and achievements should be rewarded. Additionally, the plan should be adjusted as needed.

5 How to use feedback and evaluation tools

Feedback and evaluation tools are software applications or platforms that enable you to collect, manage, analyze, and report feedback and evaluation data, as well as to communicate and collaborate with your employees and stakeholders. These tools are beneficial for employee engagement in Business Services because they streamline and automate feedback and evaluation processes, as well as improving the quality, accuracy, and consistency of data. Furthermore, they can track and measure outcomes, generate insights, and provide recommendations for improvement. Some examples of feedback and evaluation tools include SurveyMonkey, Lattice, 15Five, and Qualtrics - which allow you to create surveys, set goals, collect weekly feedback/reports, and design/manage feedback/evaluation programs respectively.

6 How to improve your feedback and evaluation skills

Feedback and evaluation skills are essential for enhancing employee engagement in Business Services, as they can help to improve communication, leadership, and management skills while fostering a culture of learning and development. To sharpen these skills, you should learn from peers, managers, mentors, and coaches; attend training courses, workshops, webinars, and podcasts; read books, articles, blogs and case studies; apply feedback and evaluation techniques; experiment with different methods and formats; seek feedback on your skills; review and assess performance and outcomes; identify strengths and weaknesses ; celebrate successes; and learn from failures.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?