What do you do if your emotional intelligence is lacking during difficult conversations at work?
由人工智能和领英社区提供技术支持
Emotional intelligence (EI) is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. In the workplace, high EI is a valuable asset during difficult conversations, as it allows for effective conflict management and communication. If you find your EI lacking, you might struggle with these interactions, potentially leading to misunderstandings or escalated conflicts. However, there are strategies you can employ to improve your EI and handle challenging workplace dialogues more adeptly.
本文章的要点总结
-
Conduct a self-assessment:Begin by identifying which aspects of emotional intelligence need improvement, such as empathy or self-regulation. Knowing your weaknesses allows you to focus on specific areas, like practicing breathing techniques to manage defensive reactions.### *Practice active listening:During tough conversations, fully concentrate on what the other person is saying without planning your response. This approach not only shows respect but also helps you understand underlying issues, making conflict resolution more effective
本摘要由 AI 和以下专家提供支持