What do you do if your emotional intelligence fails to resolve workplace conflicts?

When faced with workplace drama beyond my emotional intelligence, I seek advice from trusted colleagues or HR and may use mediation for resolution. I also focus on improving my communication, to be more clear. Addressing underlying organizational issues is key, and taking a step back to regain composure can help. If conflicts affect my mental health, I seek help from a counselor or therapist. Overall I prioritize fair resolutions, recognizing that resolving conflict takes time, patience, and empathy.

Identify the Root Cause: Sometimes, conflicts persist because the underlying issue hasn’t been addressed. Look beyond the symptoms of the conflict to understand the fundamental disagreements or issues at play.

Coming from a right-brain dominant individual (highly intuitive and emotional), I know deeply how our emotions get the upper hand (dominating both thinking and feeling), and completely wipe out all logical thinking. Because of this, someone like me must pause and reflect on the situation at hand. This applies to all forms of relationships/communications. Practicing self-reflection/self-soothing techniques or reaching out to external support can help mediate your emotions so you can think and speak from a place of empathy and understanding. Journaling self-reflection helps "cement" your progress. AKA, it helps your brain recall this moment of clarity and emotional control, so you can return to it next time you feel overwhelmed.

Identify the Root Cause: Conflict resolution is a process of solving disputes or disagreements between individuals or groups. When conflicts arise, it is essential to address them promptly and fairly for identifying the root cause of the conflict, understanding the perspectives of all parties involved, and finding a mutually agreeable solution by implementing a resolution strategy.

Focus on Facts, Not Emotions Avoid making assumptions or letting emotions dictate the conversation. Use objective data, evidence, and logical reasoning to analyze the issue. Ask: "What actually happened?" rather than "How do I feel about it?"

Agree on a Way Forward: Once the issues are clear, work together to find a solution that is acceptable to all. This may involve compromise or finding a creative solution that satisfies everyone’s needs.

Conflict resolution is more effective from trusted peers who do not hold biased perspectives on the conflict. Consider reaching out to trusted peers who you think can help resolve the conflict in manners that you wouldn't think of due to your state of low emotional intelligence. This is a form of reaching out to others for external support, which is often needed in times of emotional distress.

Motivational Interviewing (MI) is an effective counseling approach that can be crucial in resolving workplace conflicts when emotional intelligence alone is insufficient. This technique centers on enhancing an individual's motivation to change by employing strategies like active listening and empathetic communication. Through MI, you can guide conflicting parties to introspectively consider their motivations and the repercussions of their actions. This helps them discover personal incentives for change, fostering a more autonomous and internally motivated path to resolution, rather than one imposed from outside pressures.

1. Focus On Your Goals Never get distracted. Avoid those people who are performing the role of hurdles in your life. Don't mess with them... Give them a smile and avoid them ?? 2. Don't Waste Your Energy Don't give explanation to those who don't care about you. Don't try your best to keep those who aren't giving you importance in the same way that you do. Whoever care about you or respect you will never create a situation that hurts you. Safe yourself and be happy. 3. Work Hard Never give up even it seems like impossible. Do your best and be confident. Set your working hours and rest times... Follow up strictly and change your world. 4. Self Feedback and Feedback Everyday give feedback to yourself. And learn from it.

Reflect on the Situation: Take a step back and analyze the conflict from a different angle.?Are there underlying issues that need to be addressed? Reflecting can help you understand the root causes.

MI is especially effective for conflict resolution, especially in a state of low emotional intelligence. By focusing on the goal of resolving conflict and regaining peace in the workplace -- you can conduct MI techniques (active listening, understanding/empathy) from a place of curiosity. MI helps you explore their POV without judgment, but rather empathy. Of course in workplace settings where different people and perspectives populate, it's important to know that you and them may never resolve to a place of agreeance even in the act of conflict resolution.

Provide ongoing training: The recruitment industry is dynamic and constantly evolving. To keep our team ahead of the curve, we should invest in ongoing training and development opportunities to ensure they have the skills and knowledge required for success and provide exceptional service to clients and candidates alike.

Seek Mediation: If the parties involved are unable to resolve the conflict, bringing in a neutral third party to mediate can be helpful. This person can facilitate communication and help find common ground.

Alternative solutions outside of the ordinary for all parties involved can be a "breath of fresh air" by blending in a new method or perspective to the manner of conflict resolution. Conflict resolution is more feasible as long as all parties remain empathetic, open, and curious about new methods/ideas.

Adapt Approach: Different conflicts may require different approaches.?Be flexible and willing to adapt your strategy based on the situation.

Healthy work environments: Work-life balance is an important aspect of overall well-being, it’s referring to finding a balance between the demands of work and the responsibilities of personal life. We recognize the importance and provide a realistic working adjustment to work schedules, prioritizing self-care activities, job sharing opportunities, and implementing personal wellbeing and excellent healthy work environments.

Focus on Communication: Ensure that all parties have a chance to express their views without interruption. Active listening and clear communication can often break down barriers and lead to a resolution.

Coming from a wellness coach with a key interest for mental/emotional health: self-refinement and adaptation with continuous learning should be a top priority for anyone struggling with low emotional intelligence. Generally, the brain will recline to behaviors that are familiar/comfortable in states of distress/conflict. Therefore, it is up to you to consistently engage in self-refining practices that can help rewire your thinking brain and behaving body. This is a form of neuroplasticity to which you commit your efforts to self-refinement in elevated ways that help you think and behave as you normally would.

Professional Development: Enhance conflict resolution skills through training or workshops.?This can provide you with new tools and techniques to manage conflicts effectively.

At a previous workplace, a teammate consistently went above and beyond to streamline workflows. During a team meeting, I publicly recognized their efforts and suggested a small reward. This simple act boosted morale, inspired others to improve their performance, and fostered a culture of appreciation.