登录查看更多内容

What do you do if your digital strategy encounters conflicts with vendors and suppliers?

由人工智能和领英社区提供技术支持

Navigating conflicts with vendors and suppliers can be a challenging aspect of executing your digital strategy. Imagine you've crafted a comprehensive plan to enhance your online presence, only to encounter resistance or issues with those providing the necessary services or products. This can lead to frustration, delays, and potentially even derail your project. But fear not, as there are steps you can take to address these conflicts constructively and keep your digital strategy on track. By understanding the nature of these disputes and implementing effective communication and negotiation tactics, you can resolve conflicts and maintain positive relationships with your vendors and suppliers.

此文章中的业界达人

由社区从 7 条内容中精选。了解更多

1 Identify Issues

When conflicts arise, the first step is to pinpoint the exact nature of the issue. Is it a misunderstanding regarding the scope of work, a delay in delivery, or perhaps a discrepancy in pricing? By identifying the root cause, you can address the problem directly rather than getting lost in the symptoms. Engage in open dialogue with your vendor or supplier to ensure both parties clearly understand the concerns. This clarity is crucial for finding a resolution that aligns with your digital strategy while also respecting the capabilities and limitations of your partners.

添加您的观点

Alessandro L.

I help you bootstrap marketing at scale | Digital Marketing
举报内容
When conflicts arise with vendors and suppliers, the first step is to carefully identify and understand the specific issues at hand. Is it a matter of misaligned expectations, delayed deliveries, or perhaps, quality discrepancies? Accurately pinpointing the problem areas is crucial for developing a targeted approach to resolve the conflict. This step involves gathering all relevant information, reviewing contracts and communications, and objectively assessing both sides' viewpoints. By doing so, you can move towards resolution with a clear understanding of the underlying problems.

已翻译

赞
Pruthvi Raj

Performance Marketing | Meta Ads Expert | Digital Marketing Enthusiast | Strategic Marketing
举报内容
When conflicts arise, it’s crucial to dig deeper and identify the underlying cause. Ask questions like: Is there a misunderstanding about project scope or requirements? Are there delays in product delivery or service timelines? Is there a disagreement over pricing, terms, or quality? - Engage in transparent and open communication with your vendor or supplier. Express Your Concerns Listen Actively -Negotiation is about finding common ground. Consider: Compromises Brainstorm Alternatives - Strong relationships are built on trust. How can you foster trust? Appreciation Regular Interaction

已翻译

赞
Paulo Kendzerski

Presidente no Instituto da Transforma??o Digital com expertise em Transforma??o de Negócios, Inova??o e Governan?a. autor livro Framework de Transforma??o Digital e palestrante internacional.
举报内容
Quando uma estratégia digital se depara com conflitos entre vendedores e fornecedores, é essencial adotar abordagens que promovam a harmonia e a colabora??o. Aqui est?o algumas estratégias para lidar com essa situa??o: 1. Defina o Papel do Vendedor Externo: O vendedor externo n?o será substituído, mas é importante que ele assuma uma postura mais estratégica. Além de realizar atividades remotas como tirar pedidos, ele deve se concentrar em construir relacionamentos com os clientes e promover a experiência positiva da venda. Incentive o vendedor a converter oportunidades para o canal digital quando apropriado, focando na satisfa??o do cliente, independentemente do canal de venda. Segue mais dicas...

已翻译

赞

2 Open Dialogue

Open and honest communication is the cornerstone of any successful relationship, including those with your vendors and suppliers. When conflicts occur, approach the conversation with a collaborative mindset. Discuss the challenges you're facing and listen to their perspective. This two-way communication can often reveal insights into the problem that you may not have considered. By fostering a transparent dialogue, you're more likely to find a mutually beneficial solution that supports your digital strategy without compromising the relationship.

添加您的观点

Francisco Antonio Martin Contreras

Docente / Director de Marketing / Cofundador - Hamper Block
举报内容
Si tu estrategia digital se enfrenta a conflictos con proveedores y vendedores, es crucial abrir un diálogo transparente y constructivo. Abordar los problemas de manera abierta y honesta permite comprender las preocupaciones de ambas partes y encontrar soluciones mutuamente beneficiosas. Fomenta un ambiente de respeto y empatía, donde todas las partes se sientan escuchadas y valoradas. Recuerda que el conflicto puede ser una oportunidad para fortalecer las relaciones y mejorar la colaboración a largo plazo. Mantén una comunicación abierta y constante, buscando puntos en común y trabajando juntos hacia el éxito compartido. Con un diálogo abierto y constructivo se podrá superar cualquier obstáculo y avanzar hacia metas comunes.

已翻译

赞

3 Negotiate Terms

Negotiation is an art, especially when it comes to aligning your digital strategy with the capabilities of your vendors and suppliers. If there's a conflict, it may be necessary to renegotiate terms that are more agreeable to both parties. Focus on creating a win-win situation where your digital objectives are met without causing undue strain on your supplier. Remember, negotiation is about compromise, so be prepared to adjust your expectations while still aiming for a favorable outcome that advances your digital goals.

添加您的观点

4 Build Relationships

Strong relationships with vendors and suppliers can often prevent conflicts from occurring in the first place. Invest time in building rapport and understanding their business models, constraints, and objectives. When they are aligned with your digital strategy, they become partners rather than mere service providers. In times of conflict, these established relationships can facilitate easier resolutions, as there's a mutual interest in maintaining a positive and productive partnership.

添加您的观点

Francisco Antonio Martin Contreras

Docente / Director de Marketing / Cofundador - Hamper Block
举报内容
Prioriza la construcción de relaciones basadas en la confianza, el respeto y la colaboración. Dedica tiempo a comprender las necesidades y expectativas de tus socios comerciales, y busca soluciones que beneficien a ambas partes. Invierte en la comunicación abierta y el establecimiento de vínculos duraderos, ya que una relación sólida puede ayudar a superar desafíos y conflictos de manera más efectiva. Recuerda que las relaciones comerciales no solo se tratan de transacciones, sino también de construir conexiones significativas que impulsen el éxito mutuo a largo plazo. Con un enfoque en la construcción de relaciones sólidas, podrás enfrentar los conflictos con mayor confianza y encontrar soluciones que beneficien a todos los involucrados.

已翻译

赞

5 Review Contracts

It's essential to have well-drafted contracts that outline the expectations and responsibilities of both parties. In the event of a conflict, refer back to these documents to guide your resolution process. They should detail the scope of work, timelines, payment terms, and any other critical elements related to your digital strategy. If the contracts are lacking, take this opportunity to update them. This will help prevent future conflicts and ensure both parties are clear on the terms of engagement.

添加您的观点

6 Continual Assessment

Finally, treat every conflict as a learning opportunity. After resolving an issue with a vendor or supplier, take time to assess what went wrong and how it was handled. Consider if there are adjustments to be made in your digital strategy or communication processes to avoid similar situations in the future. Continuous improvement in managing these relationships is vital for the long-term success of your digital endeavors.

添加您的观点

Francisco Antonio Martin Contreras

Docente / Director de Marketing / Cofundador - Hamper Block
举报内容
Establece un proceso sistemático de evaluación para monitorear el progreso y el desempe?o de las relaciones con los proveedores. Mantente abierto a recibir retroalimentación tanto interna como externa, y utiliza esta información para ajustar tu enfoque y tomar decisiones informadas. Reconoce que la mejora continua es esencial para el éxito a largo plazo y comprométete a aprender de los desafíos y errores pasados. Al mantener una mentalidad de evaluación continua, podrás identificar y abordar los conflictos de manera proactiva, fortaleciendo tus relaciones con los proveedores y vendedores para impulsar el éxito de tu estrategia digital.

已翻译

赞

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Caleb Gove

CX/UX Leader | Digital Strategy Expert | Growth-Oriented & Outcome-Focused Product Leader | Technology Consulting Executive
举报内容
Your digital strategy should be rooted in driving business outcomes by embracing customer-centricity, purposeful innovation, organizational agility, and a composable technology landscape. If you have vendors that are not aligned to your digital strategy and are not helping you drive business outcomes, you need to consider new vendors. Seek out vendors that are outcome-focused and bring a partnership mentality. These partners should challenge you and provide thought leadership, but always in the context of driving your prioritized business outcomes. If you view your current vendors solely as a commodity, you're missing out on the exponential value that business-focused digital partners can provide.

已翻译

赞

Digital Strategy

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What do you do if your digital strategy encounters conflicts with vendors and suppliers?

1

2

3

4

5

6

7

1 Identify Issues

2 Open Dialogue

3 Negotiate Terms

4 Build Relationships

5 Review Contracts

6 Continual Assessment

7 Here’s what else to consider

Digital Strategy

给文章评分

感谢您的反馈

更多Digital Strategy相关文章

更多相关阅读内容

What do you do if your digital strategy encounters conflicts with vendors and suppliers?

1

2

3

4

5

6

7

1 Identify Issues

2 Open Dialogue

3 Negotiate Terms

4 Build Relationships

5 Review Contracts

6 Continual Assessment

7 Here’s what else to consider

Digital Strategy

给文章评分

感谢您的反馈

查看其他技能