What do you do if your delegation in the hospitality industry is not effective?

In the hospitality symphony, when delegation misses a beat, affecting service quality and team spirit, it’s time for a conductor’s introspection. Imagine your establishment's harmony disrupted, signaling a need to retune your delegation approach. Engaging directly with your team, you seek their insights like precious melodies, aiming to refine the art of delegation. This not only remedies immediate dissonances but also strengthens the ensemble, ensuring each member plays their part flawlessly. Through open dialogue and shared wisdom, you transform challenges into opportunities for growth, harmonizing operations and morale, and elevating the performance of your hospitality orchestra to new heights.

Evaluate task allocation and team capabilities. Provide clear instructions, offer support, and delegate according to individual strengths. Regularly review outcomes and adjust strategies as needed to enhance effectiveness.

Assess team members' strengths and assign tasks accordingly. Ensure clarity in responsibilities and provide necessary resources for effective delegation in the hospitality industry.

Invest in comprehensive training to equip team members with necessary skills for delegated tasks. Provide ongoing support and feedback to improve delegation effectiveness in hospitality.

Establish open channels for communication. Clearly communicate expectations, provide feedback, and encourage dialogue to ensure effective delegation within the hospitality industry.

Open candid communication seems quite crucial here. With delegation not working at first, we would want to address it swiftly and professionally: reach out to meet, concisely provide the facts, express how you feel about it, avoiding being emotional, suggest 2 ways to improve the situation, and ask their suggestions. Please note that the latter two would be time framed, i.e. “… due to the emergency of this matter, do you think we could get in touch by email within the next 15 hours?…”

Ineffective delegation normally comes down to one of two things: insufficient training or poor standards and procedures. Unfortunately, many bar and restaurant owners assume that their teams know everything they do about the business, which is never the case. Whenever you have a problem in your business, you need to determine the root cause of that problem. Then you need to refine your standards and training to eliminate that problem moving forward.

We use GPM to keep Everything in one place we can also embed 3rd party tools and link to everything else in this. So everyone can find exactly what they need inside each project. And then ensure that these projects are a place to assign and get a jobs done. (via subtasks / messages / group discussions). All information can be accessed from within the project.