What do you do if your decision-making in Airline Management is ineffective?

1 Identify the problem

The first step is to recognize that your decision was ineffective and identify the root cause of the problem. Was it due to a lack of information, analysis, or alternatives? Did you overlook some important factors, assumptions, or risks? Did you rush into a decision without consulting others or considering the long-term implications? Or did you let your emotions, biases, or preferences influence your judgment? By asking yourself these questions, you can pinpoint where you went wrong and what you need to improve.

2 Evaluate the impact

The next step is to evaluate the impact of your decision on your airline and its stakeholders. How did it affect your performance, goals, or objectives? How did it affect your customers, employees, or partners? How did it affect your reputation, image, or brand? Did it create any legal, ethical, or environmental issues? By assessing the consequences of your decision, you can determine how serious the problem is and how urgent it is to take corrective actions.

3 Take corrective actions

The third step is to take corrective actions to mitigate the negative effects of your decision and prevent them from recurring. Depending on the situation, you may need to revise, reverse, or cancel your decision, or implement new policies, procedures, or controls. You may also need to communicate, apologize, or compensate your stakeholders, or seek external help or advice. By taking corrective actions, you can show your accountability, responsibility, and commitment to your airline and its values.

4 Learn from feedback

The fourth step is to learn from feedback and use it to improve your decision-making skills. You can seek feedback from your colleagues, supervisors, customers, or experts, or use data, metrics, or reports to measure your results and outcomes. You can also reflect on your own experience, thoughts, and feelings, and identify what you did well and what you can do better. By learning from feedback, you can enhance your knowledge, understanding, and confidence in your decision-making.

5 Apply best practices

The fifth step is to apply best practices and principles to your decision-making process. You can use various tools, methods, or frameworks to help you define the problem, gather and analyze information, generate and evaluate alternatives, and choose and implement the best solution. You can also involve others in your decision-making, such as your team, peers, or mentors, and benefit from their perspectives, insights, or suggestions. By applying best practices, you can make more effective, rational, and consistent decisions.

6 Develop a growth mindset

The sixth step is to develop a growth mindset and view your decision-making as an opportunity to learn, grow, and improve. You can embrace challenges, uncertainties, and changes as sources of inspiration, innovation, and creativity. You can also accept failures, mistakes, and feedback as valuable lessons, not personal flaws or threats. By developing a growth mindset, you can foster a positive, proactive, and resilient attitude towards your decision-making and your airline management career.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?