登录查看更多内容

What do you do if your customer service career is hit by a layoff?

由人工智能和领英社区提供技术支持

Losing your job in customer service can be a stressful and challenging experience. You may feel angry, sad, scared, or confused about your future. But don't despair, there are ways to cope and bounce back from a layoff. In this article, we'll share some tips on how to handle a layoff in customer service and what steps you can take to find a new opportunity.

此文章中的业界达人

由社区从 8 条内容中精选。了解更多

Steven Mcgough

Championing Embedded Technology | LinkedIn Top Voice | Passionate about Tech| Sparking Innovation for Future-Ready…
Sandeep Pal

Investment expert approved by SEBI
Arturo Flores

Te ayudo a Crear y Proteger tu Patrimonio | Especialista en ofrecer seguridad financiera | Agente de Seguros | Plan…

1 Assess your situation

The first thing you need to do after a layoff is to assess your financial and emotional situation. How much savings do you have? How long can you afford to be without a job? Do you have any debts or expenses that need to be paid? How are you feeling mentally and physically? These questions will help you determine your priorities and goals for the next few weeks or months. You may need to adjust your budget, apply for unemployment benefits, seek professional help, or reach out to your support network.

添加您的观点

Steven Mcgough

Championing Embedded Technology | LinkedIn Top Voice | Passionate about Tech| Sparking Innovation for Future-Ready Solutions
举报内容
When faced with a layoff in customer service, take stock of your abilities, experience, and professional objectives. Refresh your resume and LinkedIn profile, reach out to industry contacts, and investigate both customer service and non-customer service employment opportunities. Leverage any employer-provided outplacement services for job search methods, resume writing, and interview preparation. Maintain a positive outlook and actively seek new openings through job listings, networking functions, and online resources. By assessing your position and being proactive, you can manage this setback and find new opportunities.

已翻译

赞
Christa R.

Experienced administrator skilled in support, organization, and communication. Proactive, detail-oriented, and adept at managing schedules, projects, and sensitive information in fast-paced environments.
举报内容
Learn new skills as the internet is an amazing place to research. Update the resume, network and educate myself on something I am interested in.

已翻译

赞

2 Update your resume

The next step is to update your resume and highlight your customer service skills and achievements. You want to show potential employers that you can provide excellent service, solve problems, communicate effectively, and work well with others. Use specific examples and numbers to demonstrate your impact and value. You may also want to tailor your resume to different customer service roles or industries that interest you. For example, if you want to work in hospitality, you may emphasize your experience in handling reservations, complaints, or special requests.

添加您的观点

Sandeep Pal

Investment expert approved by SEBI
举报内容
If layoff accurre, I'll update my presence and seek new opportunities around the clock. Learn new skills and impact with high presence.

已翻译

赞

3 Expand your network

One of the best ways to find a new job in customer service is to expand your network and connect with people who can help you. You can start by reaching out to your former colleagues, managers, mentors, or clients and letting them know that you are looking for a new opportunity. You can also join online groups, forums, or communities related to customer service and participate in discussions, webinars, or events. You may also want to attend job fairs, workshops, or networking sessions where you can meet potential employers or recruiters.

添加您的观点

Steven Mcgough

Championing Embedded Technology | LinkedIn Top Voice | Passionate about Tech| Sparking Innovation for Future-Ready Solutions
举报内容
To boost your job search, expand your connections by contacting ex-colleagues, industry peers, and professional networks. Let them know about your job loss and ask for leads or opportunities. Attend industry events, join online customer service forums, and participate in webinars or conferences to network with professionals in your field. Consider reaching out to recruiters or staffing agencies specializing in customer service to explore job openings and get tailored job search assistance. By widening your network, you'll enhance your chances of finding and securing new job opportunities that align with your career goals.

已翻译

赞

4 Learn new skills

Another way to boost your chances of finding a new job in customer service is to learn new skills or improve your existing ones. You can take online courses, watch tutorials, read books, or listen to podcasts on topics such as customer service best practices, software tools, communication techniques, or emotional intelligence. You can also seek feedback from your peers, mentors, or coaches and identify your strengths and areas for improvement. Learning new skills will not only enhance your resume, but also increase your confidence and motivation.

添加您的观点

Arturo Flores

Te ayudo a Crear y Proteger tu Patrimonio | Especialista en ofrecer seguridad financiera | Agente de Seguros | Plan Personal de Retiro PPR | Seguro de Vida | Gastos Médicos Mayores | Ahorro | ?? ?? ???
举报内容
Si mi carrera de servicio al cliente se ve afectada por un despido, buscaría oportunidades para aprender nuevas habilidades. Esto podría incluir la obtención de certificaciones relevantes, asistir a cursos de desarrollo profesional o incluso explorar campos relacionados que puedan ampliar mis perspectivas laborales. Al invertir en mi desarrollo personal y profesional, no solo estaré mejor preparado para enfrentar futuros desafíos laborales, sino que también aumentaré mi atractivo para empleadores potenciales. El despido puede ser desalentador, pero verlo como una oportunidad para crecer y diversificarse puede ayudarme a avanzar en mi carrera con confianza y determinación.

已翻译

赞

5 Explore new options

Finally, you may want to explore new options or opportunities that may suit your interests, skills, or goals. You may discover that you want to switch to a different customer service role, industry, or location. You may also consider starting your own business, freelancing, or consulting in customer service. You may even decide to pursue a different career path altogether and use your customer service skills in a new way. Whatever you choose, make sure that you do your research, weigh the pros and cons, and prepare yourself for the transition.

添加您的观点

Arturo Flores

Te ayudo a Crear y Proteger tu Patrimonio | Especialista en ofrecer seguridad financiera | Agente de Seguros | Plan Personal de Retiro PPR | Seguro de Vida | Gastos Médicos Mayores | Ahorro | ?? ?? ???
举报内容
Si mi carrera de servicio al cliente se ve afectada por un despido, consideraría explorar nuevas opciones y oportunidades laborales. Esto podría implicar buscar roles similares en diferentes industrias o probar un enfoque completamente nuevo en mi carrera profesional. Además, aprovecharía este momento para reflexionar sobre mis habilidades, intereses y pasiones, y buscaría alinear mis objetivos profesionales con mis valores personales. La adversidad puede ser una oportunidad para crecimiento y renovación, y estoy dispuesto a enfrentar el cambio con una mentalidad abierta y una actitud positiva para descubrir nuevas oportunidades y desafíos emocionantes.

已翻译

赞

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Jeannie Namonje Mushala (DBA)

Banker|writer & Author|Entrepreneur| Award winning most hardworking employee|.My agenda is to make a positive impact on entrepreneurs through dissemination of knowledge.
举报内容
In addition to what has been said , networking with not only likeminded people alone but with those with diverse skillsets could bring you up to speed of learning more and a possibility of new opportunities. Participating in customer service trainings that compensate you for your input, joining groups or forums could replace this gap. Starting tutorials or webinars can also be an option to share knowledge and earn an income. However, you must continue to learn new trends in order to be relevant even as things change to remain aligned to your core business.

已翻译

赞
Arturo Flores

Te ayudo a Crear y Proteger tu Patrimonio | Especialista en ofrecer seguridad financiera | Agente de Seguros | Plan Personal de Retiro PPR | Seguro de Vida | Gastos Médicos Mayores | Ahorro | ?? ?? ???
举报内容
Si mi carrera de servicio al cliente se ve afectada por un despido, es fundamental mantener la calma y la perspectiva. Enfrentaré la situación con determinación y adaptabilidad, reconociendo que los contratiempos son parte del camino profesional. Revisaré mis fortalezas, habilidades y áreas de mejora para identificar oportunidades de crecimiento. Mantendré una red sólida de contactos profesionales y buscaré activamente nuevas oportunidades laborales. Además, aprovecharé este momento para mejorar mis habilidades mediante la formación y el desarrollo personal. Al mantener una actitud positiva y proactiva, estoy seguro de que podré superar este desafío y encontraré un nuevo camino gratificante en mi carrera profesional.

已翻译

赞

Customer Service

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What do you do if your customer service career is hit by a layoff?

1

2

3

4

5

6

1 Assess your situation

2 Update your resume

3 Expand your network

4 Learn new skills

5 Explore new options

6 Here’s what else to consider

Customer Service

给文章评分

感谢您的反馈

更多Customer Service相关文章

更多相关阅读内容

What do you do if your customer service career is hit by a layoff?

1

2

3

4

5

6

1 Assess your situation

2 Update your resume

3 Expand your network

4 Learn new skills

5 Explore new options

6 Here’s what else to consider

Customer Service

给文章评分

感谢您的反馈

查看其他技能