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What do you do if your current conflict resolution methods aren't working?

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Conflict resolution is a vital skill for any professional, but sometimes the methods you learned or practiced may not work in every situation. You may encounter stubborn, aggressive, or uncooperative people who refuse to compromise or listen. You may also face complex, emotional, or sensitive issues that require more than a simple solution. What do you do if your current conflict resolution methods aren't working? Here are some tips to help you overcome these challenges and achieve a positive outcome.

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Joy Olawumi Oladokun themediagirl

Driving Visibility, Growth, and Monetization for Startups, brands, and Freelancers with Strategy, System, and…
Suvethan .G.S

International Arbitration Intern at Linklaters LLP | LLM (ICAL) Stockholm University | Pursuing Expertise in…
Tara Birch

Game Changer || Community Builder || Enabling Clarity and Courage for Individuals and Teams || Holistic and Agile…

1 Assess the situation

Before you try to fix the problem, you need to understand it. Take a step back and analyze the source, nature, and impact of the conflict. Ask yourself: What are the main goals, interests, and needs of each party? How do they perceive the situation and each other? What are the emotions, assumptions, and biases involved? How does the conflict affect the work environment and the relationship? By answering these questions, you can gain a clearer picture of the problem and identify the gaps or barriers that prevent a resolution.

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Joy Olawumi Oladokun themediagirl

Driving Visibility, Growth, and Monetization for Startups, brands, and Freelancers with Strategy, System, and Structure. Social Media Manager/Strategist | Marketing Manager
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Take a step back and evaluate the dynamics of the conflict.Consider the emotions, perspectives, and underlying issues involved. Reflect on whether your current method is addressing the root cause of the conflict.

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2 Choose the right approach

Depending on the situation, you may need to adjust your conflict resolution style or strategy. There are five common styles: competing, collaborating, compromising, avoiding, and accommodating. Each one has its pros and cons, and you should choose the one that best suits the level of assertiveness and cooperation required. For example, if the conflict is low-stakes and you value the relationship more than the outcome, you may opt for accommodating or avoiding. If the conflict is high-stakes and you need a win-win solution, you may prefer collaborating or compromising.

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Joy Olawumi Oladokun themediagirl

Driving Visibility, Growth, and Monetization for Startups, brands, and Freelancers with Strategy, System, and Structure. Social Media Manager/Strategist | Marketing Manager
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Explore alternative conflict resolution strategies.Consider mediation, involving a neutral third party if necessary. Adapt your approach based on the specific personalities and circumstances involved.

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3 Use effective communication skills

Communication is the key to resolving any conflict, but it is not always easy or natural. You need to use a range of skills to communicate effectively, such as active listening, empathy, assertiveness, and feedback. Active listening means paying attention to what the other person is saying, without interrupting or judging. Empathy means trying to understand their perspective and feelings, without agreeing or disagreeing. Assertiveness means expressing your own thoughts and feelings, without being aggressive or passive. Feedback means giving and receiving constructive comments, without being defensive or offensive.

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Joy Olawumi Oladokun themediagirl

Driving Visibility, Growth, and Monetization for Startups, brands, and Freelancers with Strategy, System, and Structure. Social Media Manager/Strategist | Marketing Manager
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Practice active listening to understand the concerns of all parties involved.Be empathetic and validate others' perspectives, even if you don't agree. Remain calm and composed, avoiding escalation or defensiveness. Focus on finding mutually beneficial solutions rather than "winning" the argument.

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4 Seek help from others

Sometimes, you may not be able to resolve the conflict on your own, and you may need to seek help from others. This could be a colleague, a manager, a mediator, or a coach. They can offer a different perspective, provide guidance, facilitate dialogue, or intervene in the situation. However, you should be careful about who you ask for help, and how you ask for it. You should avoid gossiping, complaining, or blaming the other party. You should also respect the confidentiality and privacy of the situation. You should seek help only when necessary, and not rely on others to solve the problem for you.

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5 Try a conflict resolution app

Another option you can try is to use a conflict resolution app. These are digital tools that can help you learn, practice, and apply conflict resolution skills in various scenarios. Some examples of conflict resolution apps are Conflict Resolution Skills, Conflict Resolution Toolbox, and Conflict Resolution Simulator. These apps can offer features such as quizzes, videos, scenarios, tips, and feedback. They can help you assess your conflict resolution style, improve your communication skills, and find the best approach for each situation.

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6 Evaluate the outcome

After you have tried to resolve the conflict, you should evaluate the outcome and the process. Ask yourself: Did you achieve your goal? Did you satisfy the needs and interests of each party? Did you maintain or improve the relationship? Did you learn anything from the experience? How can you improve your conflict resolution skills in the future? By evaluating the outcome, you can celebrate your success, acknowledge your mistakes, and plan your next steps. You can also follow up with the other party and thank them for their cooperation, feedback, and support.

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Suvethan .G.S

International Arbitration Intern at Linklaters LLP | LLM (ICAL) Stockholm University | Pursuing Expertise in Arbitration Law
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If your current conflict resolution methods aren't working, it's essential to evaluate the outcome and process to identify areas for improvement. For example, if you attempted to resolve a conflict between team members using a mediation approach but didn't achieve a satisfactory resolution, you might reflect on whether the communication channels were clear, if there was adequate empathy and active listening, and if the chosen strategies were appropriate for the situation. By assessing the outcome and process, you can refine your conflict resolution skills and adapt your approach for future conflicts.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Tara Birch

Game Changer || Community Builder || Enabling Clarity and Courage for Individuals and Teams || Holistic and Agile Change Transformation || Supercharging Human Capital - “Serving The People Who Serve The People”
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An external impartial consultant can provide fresh perspectives, specialised expertise, and unbiased insights to help identify root causes of conflict, facilitate constructive dialogue, and recommend effective resolution strategies that may not have been considered internally. This adds value by promoting objectivity, fostering collaboration, and ultimately leading to more sustainable and successful conflict resolution outcomes. Feel free to DM me as I am qualified in preventing and resolving conflict ???

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What do you do if your current conflict resolution methods aren't working?

1

2

3

4

5

6

7

1 Assess the situation

2 Choose the right approach

3 Use effective communication skills

4 Seek help from others

5 Try a conflict resolution app

6 Evaluate the outcome

7 Here’s what else to consider

Conflict Resolution

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What do you do if your current conflict resolution methods aren't working?

1

2

3

4

5

6

7

1 Assess the situation

2 Choose the right approach

3 Use effective communication skills

4 Seek help from others

5 Try a conflict resolution app

6 Evaluate the outcome

7 Here’s what else to consider

Conflict Resolution

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