What do you do if your coworker's body language indicates escalating tension?

2 Stay Calm

If you're picking up on signs of escalating tension through a coworker's body language, maintaining your own calm demeanor is essential. Respond to their non-verbal communication by keeping your body language open and non-threatening. This can include maintaining a relaxed posture, using gestures that indicate you're open to communication, and offering a genuine smile. By remaining composed, you can help de-escalate the situation and demonstrate that you're approachable, which may encourage your coworker to open up about what's bothering them.

3 Open Dialogue

Initiating a conversation can be a delicate process but it's often the best way to address tension. Approach your coworker in a private, non-confrontational setting and express your observations in a caring manner. Use "I" statements to avoid sounding accusatory, such as "I've noticed you seem a bit tense, is everything okay?" This invites them to share their feelings and concerns without feeling attacked, and it can lead to a productive dialogue about the underlying issues.

4 Listen Actively

When your coworker starts to share, practice active listening. This means giving them your full attention, nodding in understanding, and not interrupting. Reflect back what you hear to show that you're engaged and clarify their points. Active listening builds trust and shows that you value their perspective. It can also provide valuable insights into the reasons behind their tension and how you might be able to help resolve any issues.

5 Offer Support

After understanding the root of their tension, offer support and assistance. This could range from helping with workload management to providing a sounding board for their concerns. Ensure that your offer is genuine and that you're willing to follow through. Sometimes, just knowing that someone is there to lend support can alleviate a great deal of stress and tension for your coworker.

6 Seek Resolution

Lastly, work towards finding a resolution together. This might involve brainstorming solutions, involving supervisors if necessary, or even seeking the help of human resources for more serious conflicts. The goal is to address the sources of tension and find ways to improve the working relationship. By taking proactive steps towards resolution, you contribute to a more positive and productive work environment.