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What do you do if your conflict resolution skills are lacking?

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Conflict resolution is a vital skill for any professional, especially in a team setting. However, not everyone is comfortable or confident in dealing with disagreements, misunderstandings, or tensions. If you feel that your conflict resolution skills are lacking, here are some steps you can take to improve them and handle conflicts more effectively.

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Philip Gyimah Appiah

Building Africa's largest venture studio at Ideation Axis Group to empower talent, transform tech startups into giants,…
Katlong Alex

Born and raised in “Energy Poverty”, thankfully, I’m now working to Solve it
Siddhant Malpani

Ex-SWE Intern @Zavya | 150k+ impressions | Former Chairperson @IEEE Computer Society | CW @GeeksforGeeks | Former SDE…

1 Assess your strengths and weaknesses

The first step is to identify your own strengths and weaknesses when it comes to resolving conflicts. You can do this by reflecting on your past experiences, asking for feedback from others, or taking a self-assessment tool such as the Thomas-Kilmann Conflict Mode Instrument. This will help you understand your preferred style of conflict resolution, such as competing, accommodating, avoiding, compromising, or collaborating, and how it affects your outcomes. You will also be able to recognize the areas where you need to improve, such as listening, empathy, assertiveness, or creativity.

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Philip Gyimah Appiah

Building Africa's largest venture studio at Ideation Axis Group to empower talent, transform tech startups into giants, and attract global investments.
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If your conflict resolution skills are lacking, invest in developing them. Seek training or mentorship to learn effective communication techniques and mediation strategies. Practice active listening and empathy to understand different perspectives. Create a safe and respectful environment for open dialogue and constructive feedback. Set aside personal biases and focus on finding mutually beneficial solutions. By honing your conflict resolution skills, you can foster stronger relationships, enhance teamwork, and navigate challenging situations with confidence and professionalism.

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Katlong Alex

Born and raised in “Energy Poverty”, thankfully, I’m now working to Solve it
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Assessing strengths involves recognizing qualities such as self-awareness, active listening, willingness to learn, effective communication, and reflective practice. These attributes enable individuals to navigate conflicts with clarity, empathy, and adaptability. Conversely, identifying weaknesses may entail acknowledging limited experience, emotional reactions, gaps in skill sets, communication barriers, and overlooking feedback. By understanding both strengths and weaknesses, individuals can leverage their strengths while actively addressing areas for improvement, fostering personal and professional growth in conflict resolution endeavors.

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Prerna Chandra

Brand Management| B2B Marketing| Go-To-Market Strategy |Digital Marketing |Global Partnerships | SAAS/Fintech|Positive Intelligence
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If your conflict resolution skills are lacking, it's crucial to take proactive steps to improve them. Start by recognizing the areas where you struggle and seek feedback from colleagues or mentors. Invest time in learning effective communication techniques, active listening, and negotiation strategies. Practice empathy and strive to understand others' perspectives during conflicts. Additionally, consider enrolling in conflict resolution training or workshops to enhance your skills further. Finally, apply your learning in real-life situations, reflecting on what worked well and areas for improvement. With dedication and practice, you can develop strong conflict resolution skills over time.

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2 Learn from others

The second step is to learn from others who have more experience or expertise in conflict resolution. You can do this by observing how they handle conflicts, asking them for advice or mentoring, or enrolling in a training course or workshop. You can also read books, articles, or blogs on conflict resolution, or watch videos or podcasts on the topic. The key is to expose yourself to different perspectives and strategies, and to apply them to your own situations.

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Katlong Alex

Born and raised in “Energy Poverty”, thankfully, I’m now working to Solve it
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Learning from others is key to improving conflict resolution skills. By observing skilled individuals, seeking mentorship, and participating in training, one can gain valuable insights, techniques, and feedback. Embracing a mindset of continuous learning enables individuals to refine their approach and become more effective in resolving conflicts.

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3 Practice your skills

The third step is to practice your conflict resolution skills in a safe and constructive environment. You can do this by engaging in role-playing exercises, simulations, or games with your colleagues, friends, or family. You can also seek out opportunities to participate in real-life conflicts, such as volunteering for a mediation service, joining a debate club, or taking on a leadership role. The more you practice, the more confident and competent you will become in resolving conflicts.

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4 Seek feedback and improvement

The fourth step is to seek feedback and improvement on your conflict resolution skills. You can do this by asking for input from the people involved in the conflicts, such as your co-workers, managers, clients, or partners. You can also solicit feedback from neutral observers, such as your peers, mentors, or trainers. You should be open to constructive criticism, and use it to identify your strengths and areas for improvement. You should also set specific and measurable goals for your skill development, and track your progress and achievements.

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Katlong Alex

Born and raised in “Energy Poverty”, thankfully, I’m now working to Solve it
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Seeking feedback and striving for improvement are essential steps in enhancing conflict resolution skills. By actively soliciting input from others and being open to constructive criticism, individuals can identify areas for growth and refine their approach to conflict resolution. This commitment to ongoing improvement fosters personal and professional development, ultimately leading to more effective conflict resolution outcomes.

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5 Adapt to different situations

The fifth step is to adapt your conflict resolution skills to different situations and contexts. You should be aware that not every conflict is the same, and that different factors can influence the best way to resolve it. These factors include the nature and intensity of the conflict, the relationship and power dynamics between the parties, the time and resources available, and the desired outcome. You should be flexible and versatile in choosing and applying the most appropriate conflict resolution style, technique, or tool for each situation.

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6 Maintain a positive attitude

The sixth step is to maintain a positive attitude towards conflict resolution. You should view conflict as an opportunity to learn, grow, and improve, rather than as a threat, problem, or failure. You should also respect and appreciate the diversity and differences of others, and seek to understand their perspectives and needs. You should also avoid taking conflicts personally, and focus on finding solutions that benefit everyone. By having a positive attitude, you will be able to resolve conflicts more constructively and harmoniously.

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Siddhant Malpani

Ex-SWE Intern @Zavya | 150k+ impressions | Former Chairperson @IEEE Computer Society | CW @GeeksforGeeks | Former SDE Intern @CCL ???? | Tech | Analytics | Product
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Approach the situation with a positive mindset by recognizing that conflict resolution is a skill that can be developed over time. Embrace the opportunity to learn and grow from your experiences.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your conflict resolution skills are lacking?

1

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3

4

5

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1 Assess your strengths and weaknesses

2 Learn from others

3 Practice your skills

4 Seek feedback and improvement

5 Adapt to different situations

6 Maintain a positive attitude

7 Here’s what else to consider

Problem Solving

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What do you do if your conflict resolution skills are lacking?

1

2

3

4

5

6

7

1 Assess your strengths and weaknesses

2 Learn from others

3 Practice your skills

4 Seek feedback and improvement

5 Adapt to different situations

6 Maintain a positive attitude

7 Here’s what else to consider

Problem Solving

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