What do you do if your conflict resolution skills are outdated in the age of new technology?

1 Embrace Change

Embracing change is the first step in updating your conflict resolution skills. The digital world moves quickly, and keeping up can be daunting. However, it's important to approach new technology with an open mind. Start by familiarizing yourself with the latest communication tools and platforms. Understand how they work and the etiquette associated with each. This will help you navigate conflicts that arise in these spaces more effectively and ensure your approach remains relevant.

3 Listen Actively

Active listening is a cornerstone of conflict resolution, even in the digital age. Paying close attention to what others are saying, asking clarifying questions, and paraphrasing to ensure understanding are all critical when dealing with conflicts online. Remember, without visual cues, it's easy to miss the underlying issues, so extra attention to written or spoken words is necessary. Make an effort to understand the other person's perspective, even if it's conveyed through a screen.

4 Communicate Clearly

Clear communication is vital when resolving conflicts, especially when dealing with the potential ambiguity of digital interactions. Be concise and direct in your messages, avoiding jargon or complex language that could confuse the issue. When possible, use video calls for more nuanced conversations, as they allow for a richer exchange of information and the observation of non-verbal cues. Always aim for transparency and directness to prevent further misunderstandings.

5 Foster Empathy

Empathy remains a powerful tool in conflict resolution. With technology often depersonalizing interactions, it's essential to make a conscious effort to understand and relate to the feelings of others. When engaging in digital communication, take a moment to consider the emotional context of the conversation. Respond with kindness and patience, recognizing that the digital divide can create emotional distance that you need to bridge.

6 Seek Feedback

Finally, seeking feedback on your conflict resolution approach can provide valuable insights into how well you're adapting to technological changes. Encourage colleagues or counterparts to share their experiences interacting with you in a digital context. Use this feedback to refine your approach and ensure that your conflict resolution skills remain effective, regardless of the medium through which you're communicating.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?