What do you do if your conflict resolution efforts aren't being properly documented and followed up on?
Conflict resolution is a vital skill for account managers, as they often have to deal with challenging situations involving clients, stakeholders, or team members. However, resolving conflicts is not enough if you don't document and follow up on the agreed actions and outcomes. Without proper documentation and follow-up, you risk losing trust, accountability, and clarity, and you may face the same issues again in the future. So, what do you do if your conflict resolution efforts aren't being properly documented and followed up on? Here are some tips to help you.