What do you do if your conflict is escalating?

One thing that i observed in such a scenario is how well the mirror effect is at play. This helps to control others behaviour by making them mimic our actions. This holds equally true for both positive and negative body language. As the saying goes, face is the index of the mind. Facial expressions and hand gestures should portray that you want to amicably resolve the issue and should not demonstrate feelings of anger and frustration. Even the physical touch of a handshake will work miracles. This conveys that you strongly wanted to resolve the conflict and wanted to be in peace with your counter party.

Importante agir de forma rápida e eficaz para tentar resolver a situa??o antes que se torne ainda mais difícil de gerenciar. Lidar com conflitos pode ser desafiador, mas abordá-los de forma proativa e eficaz pode ajudar a minimizar o impacto negativo nas rela??es interpessoais e no ambiente de trabalho como um todo.

Emotional intelligence is a skill not easily learned but is key in handling intrapersonal conflict. When addressing conflict I try to not allow my emotions to get involved. Our emotion center, and rationale processing center often do not align. When in a professional setting limiting emotions will allow you to remain calmer in high stress or conflict situations. Therefore, allowing for a more productive conversation can take place. I also try to understand others perspectives.

If a conflict I'm involved in is escalating, I would first attempt to de-escalate the situation by maintaining a calm and composed demeanor. I would suggest taking a brief pause to allow all parties involved to collect their thoughts and calm down. After the break, I would facilitate a constructive dialogue, encouraging everyone to express their perspectives and concerns openly but respectfully. Actively listening and acknowledging the other person's feelings and viewpoints is crucial. I'd aim to identify the root cause of the conflict and work collaboratively towards a solution that addresses everyone's needs, thereby preventing further escalation and promoting a peaceful resolution.

We often focus on the form and not on the substance of the message being conveyed. An angry person will shout, insult and even try to manipulate us. As a piece of advice, I think you have to keep calm and filter the message they want to give through their shouting. She probably just wants some kind of attention, or she is desperate because no one else has been able to help her resolve her situation. Consider that the message may be good, useful and may give you the answer to resolve that conflict. If you have figured out that there really is no message, but that the person just wants to cause harm or you cannot resolve it yourself, then avoid that interaction or escalate it to a superior who can resolve it.

Listen more, speak softer. To be understood you need to first understand. Remember you have but one mouth with many functions but only one set of eyes and ears with singular but more important functions. Use well so nobody looses in the conflict. There is a superior need to do right over being right. In the heat of battle it’s best to remember why you went to war.

A conflict can be a wonderful opportunity to improve the relationship and strengthen the bond with another person. I love George Kohlrieser's metaphor of "putting the fish on the table. The fish is our conflict. If we put it under the table, it's going to rot and soon stink. However, if we "put it on the table" and go through the bloody mess of leaning it, then we can enjoy a great fish meal after that. Similarly, if we embrace the conflict instead of avoiding it, there is a good chance that we will end up with a much better relationship if we address it respectfully and sincerely, caring for the other person, instead of trying to just "win".

Conflict happens when two or more different perspectives come together towards the same thing. Each party sticks with their own argument stating that each of them feels firmly correct and others are not. To prevent the conflict being escalated, - hold the ego and try to understand the different perspectives. - Practice listening, use your empathy and be respectful to what others think about and put our minds in their shoes. - If you think your opinion is better or the correct one, use facts or data to support your argument. - get support from the third parties who are able to share their views fairly. - Leave the conversation if the person you are talking to is shouting without a clear argument.