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What do you do if your communication style clashes with different personalities in Field Service Engineering?

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As a field service engineer, you have to deal with different personalities and communication styles on a daily basis. Whether it's your clients, your colleagues, your managers, or your vendors, you need to adapt your approach to each situation and avoid conflicts. But how do you do that without compromising your own style and effectiveness? Here are some tips to help you communicate better with different personalities in field service engineering.

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LaRoy Bell

SDR / BDR | Prospecting ?? | Lead Qualification ? | CRM Proficient ?? | Competitive Swimmer ????♂? | I Help Companies…

1 Identify your own style

The first step to improve your communication is to understand your own style and preferences. Are you more analytical, intuitive, practical, or relational? Do you prefer facts, ideas, actions, or feelings? Do you like to be direct, detailed, concise, or expressive? Knowing your strengths and weaknesses can help you adjust your tone, pace, language, and body language to suit different situations.

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2 Recognize other styles

The next step is to recognize the communication styles of others and how they differ from yours. For example, if you are analytical and factual, you might clash with someone who is intuitive and emotional. If you are practical and action-oriented, you might frustrate someone who is relational and expressive. To avoid misunderstandings, you need to pay attention to the cues and signals that others give, such as their words, tone, gestures, and facial expressions.

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LaRoy Bell

SDR / BDR | Prospecting ?? | Lead Qualification ? | CRM Proficient ?? | Competitive Swimmer ????♂? | I Help Companies Turn Qualified Leads Into Long-Term Partners ??????
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You have to acknowledge the other people and their styles. If you're unwilling to recognize others then you'll never have success because most of your energy will go into battles with the people who you should be connecting with for team success.

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3 Adapt your style

The final step is to adapt your style to match or complement the style of others. This does not mean that you have to change your personality or values, but that you have to be flexible and respectful of the diversity of communication styles. For example, if you are dealing with an analytical person, you might want to use more data and logic in your arguments. If you are dealing with a relational person, you might want to use more empathy and rapport in your interactions.

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LaRoy Bell

SDR / BDR | Prospecting ?? | Lead Qualification ? | CRM Proficient ?? | Competitive Swimmer ????♂? | I Help Companies Turn Qualified Leads Into Long-Term Partners ??????
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You shouldn't be so rigid to the point where you lose flexibility and adaptability. Finding common ground and merging the styles would lead to unit cohesion and boost team success. It's hard to work with a group of people when the chemistry is off.

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Sivakumar A

Seasoned Field Engineer in Medical Device Industry, Applying Field Experience in R&D
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Being open to accept new personalities and adapting with them is paramount for field engineers since they interact with so many people with different personalities. The rule of thumb is "everyone is different and unique" to be successful one should embrace the diversity in personalities.

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4 Use positive feedback

One of the best ways to communicate effectively with different personalities is to use positive feedback. Positive feedback is not just praise or compliments, but also recognition, appreciation, and encouragement. Positive feedback can help you build trust, rapport, and loyalty with your clients, colleagues, managers, and vendors. It can also help you resolve conflicts, motivate performance, and foster collaboration.

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LaRoy Bell

SDR / BDR | Prospecting ?? | Lead Qualification ? | CRM Proficient ?? | Competitive Swimmer ????♂? | I Help Companies Turn Qualified Leads Into Long-Term Partners ??????
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The best way to connect with people is praise. Praise is upper echelon positive feedback. It helps you disarm your colleagues on your team, and will help come to admire and respect you, and then you'll be able to build trust that will help overall team success when you're not fighting each other.

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5 Avoid negative feedback

On the other hand, one of the worst ways to communicate with different personalities is to use negative feedback. Negative feedback is not just criticism or complaints, but also blame, sarcasm, and insults. Negative feedback can damage your relationships, reputation, and results. It can also cause defensiveness, resentment, and hostility. To avoid negative feedback, you need to be constructive, respectful, and specific in your comments.

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6 Seek feedback

The last tip to communicate better with different personalities is to seek feedback. Seeking feedback is not just asking for opinions or suggestions, but also listening, learning, and improving. Seeking feedback can help you understand how others perceive you, how you can improve your communication skills, and how you can meet their expectations. It can also help you demonstrate your openness, curiosity, and professionalism.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your communication style clashes with different personalities in Field Service Engineering?

1

2

3

4

5

6

7

1 Identify your own style

2 Recognize other styles

3 Adapt your style

4 Use positive feedback

5 Avoid negative feedback

6 Seek feedback

7 Here’s what else to consider

Field Service Engineering

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What do you do if your communication style clashes with different personalities in Field Service Engineering?

1

2

3

4

5

6

7

1 Identify your own style

2 Recognize other styles

3 Adapt your style

4 Use positive feedback

5 Avoid negative feedback

6 Seek feedback

7 Here’s what else to consider

Field Service Engineering

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