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What do you do if your communication skills as a System Architect are hindering trust and credibility?

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As a System Architect, your role is pivotal in designing and maintaining the complex structures of information systems. However, if you find that your communication skills are not fostering the necessary trust and credibility, it's time to take action. Effective communication is as crucial as technical expertise in system architecture, because it ensures that your vision aligns with the needs of stakeholders and the capabilities of your team. Acknowledge the issue, and be prepared to refine your approach to discussions, presentations, and documentation to rebuild confidence in your professional relationships.

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Paul Sorelli

IT Executive

1 Assess Skills

First, take a candid look at your communication skills. Are you clear and concise when explaining technical concepts? Do you listen actively to concerns and questions? Evaluate your interactions with stakeholders and team members to identify specific areas for improvement. For example, if you tend to use too much jargon, make a conscious effort to explain terms or use simpler language. If you find it challenging to articulate your thoughts during meetings, practice beforehand or create outlines to stay on track.

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Roger Barreto

Software Architect | C# | Full Stack | ASP.NET MVC | Web API | Net Core | SOLID | Design Patterns | Semantic Kernel | Agents | Embeddings | AI / Co-Pilot Powered Apps | Speaker
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Enhancing clarity and transparency: Making sure that communication is clear, straightforward, and jargon-free as much as possible Demonstrating empathy and understanding by listening actively to concerns and feedback without dismissing them Building credibility by consistently following through on commitments and decisions. Being open to feedback, receiving constructive criticism about communication style and making necessary adjustments. Attending workshops or training focused on leadership and communication skills

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2 Seek Feedback

Gathering feedback is a powerful tool for understanding how others perceive your communication. Reach out to colleagues, both within and outside your immediate team, and ask for their honest opinions on your communication style. Do they find you approachable? Can they comprehend the system architecture concepts you're discussing? Use this feedback to pinpoint the aspects of your communication that need enhancement. Remember, constructive criticism is not a personal attack but a stepping stone to professional growth.

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3 Improve Clarity

Clarity in communication is non-negotiable for a System Architect. Ensure that your explanations of system designs and decisions are straightforward and accessible to all stakeholders, regardless of their technical background. This might involve breaking down complex ideas into more digestible parts or using visual aids like diagrams and flowcharts. By making your communication clearer, you not only increase understanding but also demonstrate respect for your audience's time and cognitive load.

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4 Enhance Listening

Effective communication is as much about listening as it is about speaking. Commit to becoming an active listener by giving full attention to others when they speak, clarifying their points, and responding thoughtfully. This practice not only helps you gain valuable insights but also shows respect for your colleagues' expertise and perspectives. By enhancing your listening skills, you foster a collaborative environment where trust and credibility can flourish.

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5 Practice Regularly

Improving communication skills requires consistent practice. Seize every opportunity to present your ideas, whether in formal presentations or casual conversations. You could also join a professional group or workshop focused on communication skills. The more you practice, the more natural and effective your communication will become. As you grow more comfortable in expressing yourself clearly and listening actively, you will notice a positive shift in how others respond to you.

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Paul Sorelli

IT Executive
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Communication is the second more important skill of an IT professional, after it's knowledge. If you be relevant and grow in your career you have to invest on it and the better way to improve your communication ability is practice.

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6 Reflect Continually

Lastly, make reflection an ongoing part of your professional development. After each meeting or presentation, take a moment to consider what went well and what could be improved. Did you manage to convey your ideas effectively? Did you address the concerns raised by others? This continuous process of self-evaluation and adjustment will help you hone your communication skills over time, leading to stronger trust and credibility in your role as a System Architect.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Narayanan Rajagopalan

Fractional Executive & Consultant @ Yashmia Consulting and Technologies | Product and Technology Leadership, Cloud Services, IIOT, Fintech, LLM, Blockchain
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Be open and express your ideas in a well-organized manner, both verbally and in writing. Use strong visuals like diagrams or flowcharts to enhance understanding of complex system designs. It's essential to communicate complex concepts in a clear and accessible manner, especially when interacting with non-technical stakeholders.

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What do you do if your communication skills as a System Architect are hindering trust and credibility?

1

2

3

4

5

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1 Assess Skills

2 Seek Feedback

3 Improve Clarity

4 Enhance Listening

5 Practice Regularly

6 Reflect Continually

7 Here’s what else to consider

System Architecture

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What do you do if your communication skills as a System Architect are hindering trust and credibility?

1

2

3

4

5

6

7

1 Assess Skills

2 Seek Feedback

3 Improve Clarity

4 Enhance Listening

5 Practice Regularly

6 Reflect Continually

7 Here’s what else to consider

System Architecture

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