What do you do if your colleagues in the travel and tourism industry are resistant to feedback?

Be open to hearing. It's a sensitive matter. When you spot an apathetic colleague, be aware because something is not working with him/her. If it's not at work, something in their private life affects their work performance. Be kind to make her/him confident to talk about what's going on. Listen carefully. If something is affecting the colleague in the office, talking may relieve and correct her/his behaviours. However, if something personal decreases his/her skills, simply understand, listen to the issue, empathize and do not judge. Offer as much support as possible. The greatest way to connect to a colleague who's struggling is to encourage yourself to approach and listen to him/her with humanistic ears.

In the fast-paced travel industry, resistance to feedback among colleagues is common. Understanding their concerns, such as fear of change or past negative experiences, is crucial. Empathy, active listening, and clear communication can help overcome resistance. Reassure colleagues that feedback is about growth, not criticism, and essential for staying competitive. By fostering a culture of openness and collaboration, teams can thrive in the dynamic landscape of travel and tourism.

> Reassure colleagues feedback is for improvement, not criticism. > Frame it as a tool to stay competitive and provide exceptional experiences. > Turn feedback into a team effort. > Ask for input and solutions, fostering ownership and a sense of "we're in this together." > Show colleagues the value of feedback by actively seeking it yourself and implementing valuable suggestions.

Effective communication is vital in the travel industry. Clear, concise messaging ensures smooth operations and enhances the customer experience. Whether conveying booking details or addressing customer inquiries, clarity is key. Utilizing various channels, such as email, phone, and chat, ensures accessibility for travelers. Additionally, active listening and empathy when communicating with colleagues fosters teamwork and collaboration. By prioritizing effective communication, travel businesses can streamline processes and build strong relationships, ultimately driving success in the competitive market.

Everyone is relevant in the office. If a colleague does not want to receive feedback, s/he will easily. Be bold to share with all the colleagues the greatest attributes of this mate. Say aloud the things that make him/her unique and why s/he is important for the team. Once s/he gains confidence, it's time to talk. Recall the relevance of her/him for the team. Thus, it is now the chance to give complete feedback. Don't be shy to share the actions that concern the team and listen to their reasons and how they can improve soon. It usually happens that team members do not feel important at work, or that nobody recognizes their skills. Therefore, sharing their relevance and unique abilities is a good way to give feedback to close colleagues.

Collaboration is essential for success in the travel industry. By fostering teamwork and mutual support among colleagues, businesses can achieve greater efficiency and innovation. Encouraging open communication and sharing ideas cultivates a culture of collaboration. Leveraging each team member's strengths and expertise enhances problem-solving and decision-making. Additionally, promoting cross-departmental collaboration breaks down silos and fosters a holistic approach to serving customers. Ultimately, by prioritizing collaboration, travel businesses can adapt to challenges and seize opportunities, driving growth and success in the dynamic industry.

According to my experience, everyone loves to be recognized at work. Thus, feedback is essential. It's a leader's great quality to share their performance. If a colleague is not doing it properly, sincere words can set him/her on the team's compass and make him/her shine. If you are not sure about your TL outlook on your job, ask for it. Earlier feedback is better than later.