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What do you do if your coaching and mentoring clients resist incorporating new technology?

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As a coach or mentor, when clients push back against new technology, it's essential to first understand the root of their resistance. Often, it's not the technology itself but the change it represents that's daunting. People have comfort zones, and anything new can be perceived as a threat to their established routines. Your role is to empathize, listen to their concerns, and identify the specific aspects of the technology that are causing apprehension. By acknowledging their feelings and providing reassurance, you can begin to break down the barriers to acceptance.

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1 Educate Thoroughly

When clients resist new technology, one powerful tool at your disposal is education. It's not enough to tell your clients that a new system or tool will benefit them; you need to show them how. Take the time to walk them through the features and functionalities, emphasizing how these will make their lives easier or their businesses more efficient. Use simple language and avoid technical jargon that might overwhelm them. Remember, knowledge is power, and the more they understand, the less intimidating the technology will seem.

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Eva Cuder álvarez

Freelance | Consultora Senior Recursos Humanos | HRBP ? Generalista | Transformación Cultural | Comunicación | Formación | Gestión de Proyectos | Interim Management
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Es importante que conozcan en la práctica en qué les beneficia en el día a día, no sólo a largo plazo. Hoy en día se busca la eficiencia en los procesos operativos, incorporando tecnología, sin embargo, ese proceso de gestión del cambio, se lleva pensando en el largo plazo, y no atendemos a los peque?os detalles, que generan mucho ruido y resistencia en el día de día. Sensibilizar, entrenar, capacitar e informar y comunicar de forma constante y recurrente, identificando las buenas prácticas.

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2 Address Concerns

Addressing concerns directly is crucial when dealing with resistance to technology. Listen to your clients' specific worries, whether they're about data security, the learning curve, or the relevance to their goals. Provide clear, concise responses and offer to troubleshoot problems together. Sometimes, demonstrating a willingness to support them through the transition can be enough to turn skepticism into willingness. Always be patient and maintain open lines of communication throughout this process.

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Theresa Braeuer MBA

Senior Manager Enterprise and Employee Development at Southwest Airlines
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-I agree, but I caution a coach to not confuse concern with someone who may have high context or learner traits and simply asks a lot of questions to fully be able to support and understand the technology. I'm the first to admit I'm not naturally quick with technology but I find nd extreme value in it. However, learner and connectedness are high strengths for me and so I ask a lot of questions so I fully understand and connect the dots of the value and it can be misinterpreted as concern.

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Eva Cuder álvarez

Freelance | Consultora Senior Recursos Humanos | HRBP ? Generalista | Transformación Cultural | Comunicación | Formación | Gestión de Proyectos | Interim Management
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La empatía y la escucha activa en los procesos de gestión del cambio es crucial para el éxito. A veces vamos demasiado rápido y no nos paramos a escuchar a las personas y entender sus circunstancias. Estoy de acuerdo, que se pueden solucionar muchos bloqueos y resistencias si a cada uno se le da su sitio.

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3 Personalize Training

One size does not fit all in coaching and mentoring, especially when introducing new technology. Personalized training plans that cater to each client's learning style and pace can make a significant difference. Whether they prefer hands-on demonstrations, video tutorials, or step-by-step guides, provide resources that match their preferences. Encourage them to set their own pace and celebrate small victories along the way. Personalization not only helps in skill acquisition but also builds confidence in using the new technology.

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Theresa Braeuer MBA

Senior Manager Enterprise and Employee Development at Southwest Airlines
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Adults need to understand the "WIFFM". "What's in it for me". Adult learners need to know how it fits into their life or work and how it will add benefits. They are less likely to support it if they cannot see the connection.

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Eva Cuder álvarez

Freelance | Consultora Senior Recursos Humanos | HRBP ? Generalista | Transformación Cultural | Comunicación | Formación | Gestión de Proyectos | Interim Management
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En la incorporación de nueva tecnología hay que hacer pinza con diferentes acciones, desde la sensibilización, los planes de comunicación y formación generales, la relevancia de las buenas prácticas desde los puestos directivos y mandos intermedios, el dise?o de un plan de sistemas resolutivo, ágil y eficaz, hasta atender las características específicas de cada grupo profesional, del entorno de trabajo, centros de trabajo, e incluso las personas individualmente considerada. Hay que actuar desde diferentes perspectivas y al unísono.

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4 Leverage Success Stories

Sharing success stories can be a powerful motivator for clients resistant to technology. Hearing about peers who have successfully integrated new tools can provide both inspiration and a practical blueprint for what's possible. Highlight the tangible benefits others have experienced, such as increased productivity or improved customer satisfaction. Use these stories to paint a picture of what embracing technology can lead to, fostering a more positive outlook towards change.

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5 Suggest Incremental Steps

For clients overwhelmed by the prospect of adopting new technology, suggesting incremental steps can ease the transition. Break down the process into manageable tasks and set achievable milestones. This approach reduces anxiety by making the change seem less monumental. Encourage them to focus on learning one feature at a time or to integrate the technology into one aspect of their business before expanding its use. Gradual progression can lead to more sustainable adoption and a greater sense of control over the change.

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Theresa Braeuer MBA

Senior Manager Enterprise and Employee Development at Southwest Airlines
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- The idea of looking at the entire process in smaller pieces may be easier for some. For those who are high achievers being able to get wins often encourages them to keep going. Think about it like someone who wants to lose weight. The most successful people set smaller achievable goals which lead to the desired end result more often. Someone who says I'm going to lose 40 pounds and feels there is no success until they hit that number become frustrated when the scale doesn't change quick enough and they get discouraged and quit.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dr. Angammai Monika V

Quantum Leap & Top Executive Career Coach | Helping Mid & Senior Professionals Overcome Stagnation & Become Leaders | Talent Acquisition Strategist | #1 Amazon Author | Global Award Winner | ICF PCC GCCP L2 Certified
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As a coaching and mentoring expert, I approach clients who resist incorporating new technology with empathy and understanding. I seek to understand their concerns and motivations behind their resistance, acknowledging that change can be daunting. I then highlight the potential benefits of embracing technology, such as increased efficiency, access to valuable resources, and enhanced communication. By offering personalized guidance and support, tailored to their comfort level and learning style, I gradually introduce technology in a way that feels manageable and empowering. Through patient encouragement, practical demonstrations, and ongoing reassurance, I aim to help clients to embrace technology as a valuable tool for growth.

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Akhila Hari

Brand Transformation & Marketing Coach | Helping entrepreneurs build legacy brands along with becoming industry thought leaders | Business Coach | Human Branding | Founder - Brand And Business
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Clients resisting new tech in coaching? Here's how to win them over: Focus on benefits: Highlight how tech can save time, improve results, or streamline processes. Start small & simple: Recommend user-friendly tools to ease them in. Offer training & support: Help them get comfortable with the new tech. Address concerns: Listen to their worries and provide solutions (e.g., security, privacy). Lead by example: Showcase how you use tech to enhance your coaching. Patience and a focus on value can help bridge the tech gap with your clients.

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Jonathan Guzzo

Career Coach ?? Executive Resume Writer
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Be patient and empathetic in your approach. Understand that change can be challenging, and it may take time for your clients to fully embrace new technology. Offer ongoing support and encouragement as they navigate the transition process. Additionally, be open to feedback and be willing to make adjustments based on your clients' needs and preferences.

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What do you do if your coaching and mentoring clients resist incorporating new technology?

1

2

3

4

5

6

1 Educate Thoroughly

2 Address Concerns

3 Personalize Training

4 Leverage Success Stories

5 Suggest Incremental Steps

6 Here’s what else to consider

Coaching & Mentoring

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What do you do if your coaching and mentoring clients resist incorporating new technology?

1

2

3

4

5

6

1 Educate Thoroughly

2 Address Concerns

3 Personalize Training

4 Leverage Success Stories

5 Suggest Incremental Steps

6 Here’s what else to consider

Coaching & Mentoring

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