What do you do if your client questions your ability to build and maintain relationships in an interview?

Listen carefully to the client's concerns and questions. Pay attention to the specific aspects they are questioning, as this will help you respond effectively .Emphasize your communication skills, both verbal and written. Explain how you effectively communicate with clients, actively listen to their needs, and respond in a timely and professional manner.

To ease your client's doubts about your relationship-building skills, start by understanding their concerns. Listen carefully and ask questions to get to the bottom of what's bothering them. Show empathy and be open to discussing their worries. This shows them you care about their viewpoint. By doing this, you not only calm their doubts but also strengthen your bond by showing you're committed to meeting their needs.

If your client doubts your ability to build relationships, listen carefully to their concerns. Ask questions to understand why they feel that way. This shows that you care about their thoughts and are ready to talk about it. By doing this, you can ease their worries and show them that you're serious about meeting their needs.

When dealing with skepticism, real-life examples are your best tool. Tell stories of times when you've built strong relationships before, talking about what happened and how you did it. Show how you overcame challenges and gained trust from clients or partners. This proves your abilities and lets the client see how you handle problems and work with others.

Highlight your customer-centric mindset and how it influences your relationship-building strategies. Discuss how you prioritize understanding client needs, delivering value, and providing exceptional customer experiences. Share examples of how you have proactively built and maintained relationships with clients, resulting in their satisfaction and loyalty.

Show understanding and appreciation for the client's emphasis on value. Recognize that building and maintaining relationships is essential for delivering value to clients and stakeholders.Express your commitment to a value-driven approach. Explain how you prioritize understanding the needs and goals of clients, and how you align your relationship-building efforts to deliver tangible value. Emphasize that your focus is not solely on the relationship itself, but on the outcomes and benefits that result from it.

My takeaway: When someone questions us, we shouldn't be overly sensitive or confrontational. Instead, we should try to understand the real needs expressed behind their words. When facing questioning, respond to the client's needs with an open and kind attitude, rather than arguing over the words themselves. For example, take the initiative to introduce yourself, fully showcasing your background and experience to make the other person feel reassured and trusting. This is much more effective than arguing. Sometimes people don't directly express their needs. As listeners, we must learn to keenly capture the implied meaning and actively respond to their inner appeals. This requires us to develop a pair of awakened ears and a considerate heart.