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What do you do if your career in customer support is stagnant and you want to progress?

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Feeling stuck in your customer support role can be disheartening, especially if you're passionate about providing excellent service but yearn for growth and new challenges. It's a common scenario where the day-to-day starts to feel repetitive, and the ladder to advancement seems out of reach. However, with the right approach and mindset, you can reignite your career and carve a path toward progression. Whether it's through enhancing your skills, seeking mentorship, or exploring lateral moves within the industry, there are actionable steps you can take to break free from stagnation and achieve your career aspirations in customer support.

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Oderonke Odeniyi

|| Empathic Customer Success Manager ||Forbes BLK Member|| I help business owners use Data Analysis to understand…

1 Upskill Yourself

In the ever-evolving field of customer support, staying updated with the latest tools and techniques is essential. Consider enrolling in courses that teach advanced communication skills, conflict resolution, or even technical aspects related to your industry. By broadening your expertise, you become a more valuable asset to your team and increase your chances of being considered for promotions or special projects. Remember, learning is a continuous journey, and by dedicating time to professional development, you signal your commitment to growth and excellence in your role.

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Oderonke Odeniyi

|| Empathic Customer Success Manager ||Forbes BLK Member|| I help business owners use Data Analysis to understand customers' needs & improve customers' experience || Educator ||Public Speaker||LinkedIn Growth Coach
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If you observe your career in Customer Support is stagnant,you first have to acknowledge that you need to upskill and upscale your career.

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Rishav Jain

Customer Service Manager @ Amazon | Driving customer satisfaction and efficiency.
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To reignite your career in customer support and propel yourself forward, assess your skills, seek further training, network actively, and explore new opportunities within or outside your current organization. Stay proactive and adaptable to pave the way for your career advancement.

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2 Seek Mentorship

Finding a mentor within your organization or industry can be a game-changer for your career. A mentor can provide guidance, share experiences, and open doors to opportunities that you might not have access to otherwise. They can also help you navigate the politics of the workplace and advise you on strategies to stand out. Don't hesitate to reach out to someone you admire professionally; most people are flattered by the request and willing to help.

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Oderonke Odeniyi

|| Empathic Customer Success Manager ||Forbes BLK Member|| I help business owners use Data Analysis to understand customers' needs & improve customers' experience || Educator ||Public Speaker||LinkedIn Growth Coach
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Secondly, you need to work with persons who have gone ahead of you in Customer Support so that you can gain more insight and experience in order to upskill

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3 Network Intentionally

Networking isn't just for job seekers; it's a powerful tool for growth within your current role as well. Attend industry conferences, join professional groups, and participate in online forums related to customer support. These connections can offer insights into how other companies handle similar challenges and keep you informed about potential job openings. By building a robust professional network, you increase your visibility in the field and open yourself up to new possibilities.

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Oderonke Odeniyi

|| Empathic Customer Success Manager ||Forbes BLK Member|| I help business owners use Data Analysis to understand customers' needs & improve customers' experience || Educator ||Public Speaker||LinkedIn Growth Coach
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Finally,build yourself an online brand by creating a strong online presence where you can collaborate and put yourself out there so people know you are available to render Customer Support Services

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4 Voice Your Goals

If you're aiming for progression, it's crucial that your supervisors are aware of your ambitions. Schedule a meeting to discuss your career goals and ask for feedback on how you can achieve them. Be prepared to showcase your achievements and express your willingness to take on more responsibility. Clear communication about your aspirations can lead to tailored advice and support from leadership, setting the stage for your advancement.

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5 Explore Lateral Moves

Sometimes progression in customer support doesn't mean moving up—it can also mean moving across. Consider lateral moves within your company that could offer new challenges and learning opportunities. This could involve shifting to a different support team, working on projects that expose you to new aspects of the business, or even transitioning to a related department. Lateral moves can broaden your skill set and make you a more versatile employee, which is often a stepping stone to upward mobility.

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6 Reflect and Adapt

Regular self-reflection is vital for personal and professional growth. Assess your strengths, weaknesses, and the value you bring to your team. Be honest with yourself about areas that need improvement and actively work on them. Adaptability is key in customer support; showing that you can manage change and continue to perform at a high level makes you a prime candidate for advancement. Keep track of your achievements and use them as leverage when discussing career progression with your employer.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Pamela D. Sparacino

Trainer | Facilitator | Educator | Creator | Mentor | L&D | Healthcare Engage and empower learners by utilizing Adult Learning Methodologies to enhance knowledge retention and achieve their career objectives.
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Teams need to be taught the skills on how to set goals and achieve them. Not everyone is aware of how to do this task or even in some cases heard of this! The manager should have a solid working plan/steps on how to set goals and achieve them. Hopefully they have some experience or examples of how it does work. Patience and starting with small habit changes are key. In some cases, organizations hire an outside professional to come in and address these concerns, and it is a one-day event. It is fun and educational.

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What do you do if your career in customer support is stagnant and you want to progress?

1

2

3

4

5

6

7

1 Upskill Yourself

2 Seek Mentorship

3 Network Intentionally

4 Voice Your Goals

5 Explore Lateral Moves

6 Reflect and Adapt

7 Here’s what else to consider

Customer Support

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What do you do if your career in customer support is stagnant and you want to progress?

1

2

3

4

5

6

7

1 Upskill Yourself

2 Seek Mentorship

3 Network Intentionally

4 Voice Your Goals

5 Explore Lateral Moves

6 Reflect and Adapt

7 Here’s what else to consider

Customer Support

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