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What do you do if your BPO career is hindered by constant technological changes?

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If you work in the business process outsourcing (BPO) industry, you know how fast technology changes and how it affects your job. Whether you handle customer service, data entry, accounting, or any other outsourced function, you need to keep up with the latest tools and trends to stay competitive and relevant. But how do you do that when you face constant challenges such as skill gaps, training costs, and job security? In this article, we will share some tips on how to overcome these obstacles and advance your BPO career in the face of technological changes.

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Awais N.

Partnerships | Go-To-Market | Helping Companies Scale Globally ??

1 Assess your current skills

The first step to adapt to technological changes is to know where you stand in terms of your current skills and knowledge. You can use online platforms, such as LinkedIn or Skillshare, to assess your strengths and weaknesses, and compare them with the industry standards and expectations. You can also ask for feedback from your managers, colleagues, or clients, and identify the areas where you need to improve or learn new skills.

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Awais N.

Partnerships | Go-To-Market | Helping Companies Scale Globally ??
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In the BPO game where technology throws curve balls constantly, the key to staying relevant is becoming an automation champion. Don't fear the robots – understand them! Take initiative to learn automation tools like RPA's that can streamline your tasks. By understanding automation's capabilities and limitations, you can identify processes ripe for automation, freeing your time for higher-value, human-centric tasks like complex problem-solving and client relationship building. This not only makes you more efficient but positions you as a valuable bridge between human expertise and technological advancements.

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2 Seek continuous learning opportunities

Once you have a clear picture of your skill level, you can look for ways to update and upgrade your skills. You can enroll in online courses, webinars, workshops, or certification programs that are relevant to your BPO function and industry. You can also join online communities, forums, or groups where you can exchange ideas, insights, and best practices with other BPO professionals. You can also leverage your company's training and development programs, if available, or request for additional support or resources.

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Debora Dini

Rappresentante sindacale @FIM-CISL | Relazioni sindacali e tematiche del lavoro | Trasformazione digitale e Industria 5.0
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LinkedIn Learning offers a vast array of online courses, webinars, and certification programs tailored to various industries, including BPO. It's a platform where professionals can upgrade their skills and knowledge, aligning with the latest industry trends and demands. Engaging in LinkedIn Learning allows for personal and professional development, offering courses designed by industry experts. This platform facilitates continuous learning, providing tools to stay updated, competitive, and proficient in one’s field, enhancing career prospects and performance in the ever-evolving BPO sector. #LinkedinLearning #Linkedin

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3 Embrace innovation and experimentation

Another way to cope with technological changes is to embrace innovation and experimentation. You can try new tools, methods, or processes that can enhance your productivity, efficiency, or quality of work. You can also seek new challenges, projects, or roles that can expose you to different aspects of the BPO industry and expand your horizons. You can also be proactive and suggest innovative solutions or improvements to your clients or managers, and show your value and initiative.

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4 Build your network and reputation

One of the most important factors that can influence your BPO career is your network and reputation. You can build and maintain strong relationships with your clients, managers, colleagues, and peers, and establish yourself as a reliable, trustworthy, and competent BPO professional. You can also showcase your skills, achievements, and contributions on your online profiles, portfolios, or blogs, and attract more opportunities and referrals. You can also participate in industry events, conferences, or associations, and expand your network and visibility.

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5 Plan your career path and goals

Finally, you can prepare for the future by planning your career path and goals. You can assess your interests, passions, and aspirations, and align them with the trends and opportunities in the BPO industry. You can also research the different career paths and options available for BPO professionals, such as moving up the ladder, switching functions or industries, or starting your own business. You can also set realistic and measurable goals for your short-term and long-term career development, and track your progress and achievements.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your BPO career is hindered by constant technological changes?

1

2

3

4

5

6

1 Assess your current skills

2 Seek continuous learning opportunities

3 Embrace innovation and experimentation

4 Build your network and reputation

5 Plan your career path and goals

6 Here’s what else to consider

Business Process Outsourcing (BPO)

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What do you do if your BPO career is hindered by constant technological changes?

1

2

3

4

5

6

1 Assess your current skills

2 Seek continuous learning opportunities

3 Embrace innovation and experimentation

4 Build your network and reputation

5 Plan your career path and goals

6 Here’s what else to consider

Business Process Outsourcing (BPO)

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