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What do you do if your boss questions your trustworthiness in a case management career?

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Trust is the cornerstone of any case management career, where you're tasked with overseeing the progress of individual cases, ensuring that clients receive appropriate care, and often handling sensitive information. It can be disheartening when your integrity is brought into question by your boss. In such a scenario, it's crucial to remain professional and address the situation directly. By understanding the steps to take when your trustworthiness is doubted, you can navigate this challenging situation and work towards rebuilding confidence in your professional capabilities.

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Charles Umeh

Public Health Physician and Telemedicine Expert.…

1 Stay Calm

When faced with questions about your trustworthiness, it's essential to stay calm and composed. Reacting defensively can exacerbate the situation and may inadvertently confirm your boss's doubts. Instead, take a deep breath and approach the conversation with a clear mind. Listen carefully to the concerns raised and ask for specific examples of actions that have led to this questioning. By maintaining a level-headed demeanor, you'll be better equipped to understand the issue and formulate a constructive response.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Remaining calm is crucial. Reacting defensively can escalate the situation. Instead, approach the feedback with a level head to understand and address the concerns effectively

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Mohd Khusyairi Mohd Zin, MBA

Tax Manager - US/Canada
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Keep a record of discussions about your trustworthiness and any agreed-upon action plans or follow-up steps. It can serve as a reference point for future discussions and help track progress in rebuilding trust.

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2 Seek Clarity

Gaining clarity on the issue is paramount. Ask your boss to clearly articulate their concerns and provide concrete instances where they feel your trustworthiness was compromised. This step is not about defending yourself immediately but about understanding the root of their mistrust. Once you have a full picture of the situation, you can begin to address each point specifically. This approach shows that you are willing to engage in open dialogue and are committed to resolving any misunderstandings or mistakes.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Ask for specific examples where your trustworthiness was questioned. Understanding the exact concerns allows you to address them directly and demonstrates your willingness to improve.

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3 Reflect Honestly

Take time to reflect honestly on the feedback you've received. Consider whether there is any validity to the concerns and if there are areas where you could improve. Self-reflection is a powerful tool in personal and professional growth, and it can help you see things from your boss's perspective. Acknowledge any mistakes you may have made and think about how you can avoid similar issues in the future. Being honest with yourself is the first step towards regaining trust.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Take time to introspect. Consider if there's truth to the feedback and how your actions or communication might have been perceived. Honest reflection is key to growth.

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4 Communicate Openly

Open communication with your boss is critical in resolving trust issues. After reflecting on the concerns, arrange a meeting to discuss them further. Express your commitment to maintaining high professional standards and your willingness to address any areas of concern. If there were misunderstandings, clarify them gently. If mistakes were made, present a plan for how you will prevent them in the future. Your openness to feedback and dedication to improvement can help restore confidence in your abilities.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Engage in an open dialogue with your boss. Express your perspective respectfully and listen to their feedback. Effective communication can often clarify misunderstandings and strengthen trust.

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5 Take Action

Once you've discussed the concerns with your boss and developed a plan, it's time to take action. Implement the changes you've committed to and make sure your boss is aware of your efforts. This might involve improving your documentation practices, enhancing communication with clients, or seeking additional training. Demonstrating through actions that you are trustworthy and dedicated to your role can help rebuild your reputation and strengthen your professional relationship with your boss.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Develop a plan to address the concerns raised. Whether it’s improving communication, documentation, or work habits, taking concrete steps shows your commitment to trustworthiness and professional development.

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6 Build Trust

Building trust is an ongoing process. Continue to demonstrate your reliability and integrity in all aspects of your work. Consistently deliver on your promises, meet deadlines, and maintain open lines of communication with your boss and colleagues. Over time, your actions will speak louder than words, and the trust you build will become a solid foundation for your case management career. Remember, trust is earned through consistent and dependable behavior.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your boss questions your trustworthiness in a case management career?

1

2

3

4

5

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7

1 Stay Calm

2 Seek Clarity

3 Reflect Honestly

4 Communicate Openly

5 Take Action

6 Build Trust

7 Here’s what else to consider

Case Management

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What do you do if your boss questions your trustworthiness in a case management career?

1

2

3

4

5

6

7

1 Stay Calm

2 Seek Clarity

3 Reflect Honestly

4 Communicate Openly

5 Take Action

6 Build Trust

7 Here’s what else to consider

Case Management

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