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What do you do if your assertiveness and confidence are tested during conflicts with clients and colleagues?

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In commercial interior design, assertiveness and confidence are key traits for success, especially when disagreements arise. Whether it's a clash with a client over a design choice or a debate with a colleague about project direction, these moments test your professional mettle. You might feel your heart race or your voice shake, but remember: these challenges are opportunities to strengthen your interpersonal skills. By approaching conflicts with poise and a clear strategy, you can navigate these situations while maintaining respect and professionalism.

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Milin Shah

Director at SAROM FAB PRIVATE LIMITED
Hanan Mamdouh

Internationally classified top Class projects. Specializing in Design Development and Review, Construction Management…

1 Stay Calm

When a conflict emerges, keeping your cool is crucial. Take a deep breath and give yourself a moment to collect your thoughts before responding. This pause allows you to approach the situation rationally rather than emotionally, which can prevent the conflict from escalating. Remember, in the world of commercial interior design, maintaining strong relationships is as important as the designs you create. By staying calm, you signal to clients and colleagues that you're a professional who can handle pressure with grace.

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Milin Shah

Director at SAROM FAB PRIVATE LIMITED
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> Take a breath, gather yourself, and actively listen to the other person's perspective. >Stick to the facts of the situation and work towards a solution that benefits everyone involved. > Express your ideas clearly and confidently, while maintaining a respectful and professional tone.

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2 Listen Actively

Active listening is a powerful tool in resolving conflicts. It involves fully concentrating on what the other person is saying, understanding their message, and responding thoughtfully. When you listen actively, you not only gain a clearer picture of the issue at hand but also show respect for the other party's perspective. This can help de-escalate tensions and pave the way for a collaborative solution that satisfies both parties.

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Hanan Mamdouh

Internationally classified top Class projects. Specializing in Design Development and Review, Construction Management l Engineering Project l Program Management l Contracts l Negotiations l Procurement
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Stay calm and listen carefully, based on my long experience I can say 80% of conflicts with clients can be solved with just listening and give the other party a space to explain how thet felt and after this wave you can discuss the issue to find reasonable ways to satisfy both parties

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3 Communicate Clearly

Clear communication is essential when asserting yourself. Be concise and articulate your thoughts without ambiguity. Avoid using jargon that may confuse clients or colleagues who are not as familiar with design terminology. By expressing yourself clearly, you ensure that your ideas are understood and considered, which can lead to more productive discussions and outcomes.

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4 Seek Compromise

Finding common ground is often the key to resolving conflicts in commercial interior design. Aim to understand the other party's needs and concerns, and consider how you can adjust your approach to accommodate them without compromising your professional standards. A compromise doesn't mean giving in; it means finding a solution that respects both sides' interests and maintains the integrity of the design project.

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5 Reflect and Learn

Every conflict offers a chance to reflect on your approach and learn from the experience. After the situation has been resolved, take some time to analyze what happened. Think about what strategies worked well and what could be improved next time. This self-reflection will help you grow as a designer and as a professional, ensuring that you're better equipped to handle future challenges.

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6 Maintain Relationships

The ultimate goal in any conflict is not just to win an argument but to maintain and strengthen professional relationships. After a disagreement, make an effort to rebuild bridges if needed. A simple follow-up message or meeting can go a long way in demonstrating your commitment to a positive working relationship. In commercial interior design, your network is invaluable, and preserving these connections is just as important as the designs you create.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your assertiveness and confidence are tested during conflicts with clients and colleagues?

1

2

3

4

5

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7

1 Stay Calm

2 Listen Actively

3 Communicate Clearly

4 Seek Compromise

5 Reflect and Learn

6 Maintain Relationships

7 Here’s what else to consider

Commercial Interiors

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What do you do if your assertiveness and confidence are tested during conflicts with clients and colleagues?

1

2

3

4

5

6

7

1 Stay Calm

2 Listen Actively

3 Communicate Clearly

4 Seek Compromise

5 Reflect and Learn

6 Maintain Relationships

7 Here’s what else to consider

Commercial Interiors

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