What do you do if your account managers are experiencing burnout?

2 Open Dialogue

Opening a dialogue is a pivotal move when dealing with burnout among account managers. Encourage your team to express their concerns and challenges openly without fear of judgment or reprisal. Listening attentively to their experiences and feelings can provide invaluable insights into the root causes of their stress. This communication not only helps in identifying specific stressors but also reinforces your commitment to their well-being and fosters a culture of trust within the team.

3 Adjust Workloads

One practical step you can take is to adjust workloads. If an account manager is overwhelmed with too many clients or projects, consider redistributing tasks among the team or hiring additional staff. It's important to ensure that workloads are manageable and that expectations are realistic. Sometimes, simply giving an employee permission to focus on quality over quantity can alleviate pressure and help prevent burnout.

4 Promote Balance

Promote a healthy work-life balance by encouraging regular breaks, vacations, and flexible working hours when possible. Account managers often feel pressured to be constantly available, leading to long hours and work encroaching on personal time. By advocating for balance, you help your team recharge and avoid the detrimental effects of chronic stress. This can lead to increased productivity and job satisfaction in the long run.

5 Provide Support

Providing support through resources like training programs, mentorship, or counseling services can be incredibly beneficial. These resources offer account managers tools to cope with stress, improve time management, and enhance communication skills. Investing in your team's professional development not only helps them deal with current burnout but also equips them to better handle future challenges.

6 Encourage Feedback

Finally, encourage ongoing feedback from your account managers. This continuous loop of communication allows for the timely identification of burnout symptoms and the effectiveness of implemented strategies. It also empowers your team to take an active role in their well-being and the health of the workplace culture. By valuing their input, you demonstrate that their perspectives matter and that they are a vital part of the solution.