What do you do if you want to negotiate additional benefits or perks in customer service operations?

1 Know your worth

Before you start the negotiation, you need to do some research and self-assessment. Find out what the market rate is for your role, skills, and experience in your industry and location. Use reliable sources like salary surveys, job boards, or industry associations. Then, evaluate your performance and achievements in your current or prospective position. How have you contributed to the customer service operations goals and metrics? What are your strengths and areas of improvement? How do you compare to your peers or competitors? Be honest and realistic about your worth and expectations.

3 Plan your strategy

Once you have a clear idea of what you want and why, you need to plan your strategy for the negotiation. This involves choosing the right time, setting, and tone for the conversation. Ideally, you want to negotiate when you have a strong performance record, a positive relationship with your manager or employer, and a clear opportunity for growth or change. You also want to choose a setting that is private, comfortable, and respectful. And you want to use a tone that is confident, respectful, and collaborative. Avoid being too aggressive, defensive, or emotional. Instead, focus on the mutual benefits and value of your proposal.

5 Follow up and review

After the negotiation, you need to follow up and review the results. Make sure that you have a written agreement that outlines the terms and conditions of the benefits or perks you negotiated. Confirm the details and timelines with your manager or employer. Thank them for their cooperation and support. Then, review your performance and satisfaction with the benefits or perks you received. Are they meeting your expectations and needs? Are they enhancing your customer service operations role and career? Are you delivering on your promises and commitments? Be prepared to adjust, renegotiate, or celebrate your benefits or perks as needed.