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What do you do if trust is lacking in your IT strategy team collaboration?

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Trust is essential for any successful IT strategy team collaboration. Without trust, you risk wasting time, resources, and energy on conflicts, misunderstandings, and misalignment. How can you build and maintain trust in your IT strategy team, especially when working remotely or across different cultures and backgrounds? Here are some practical tips to help you foster a trusting and productive IT strategy team collaboration.

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1 Communicate clearly and frequently

Communication is the foundation of trust in any team. As an IT strategist, you need to communicate your vision, goals, expectations, and feedback to your team members regularly and transparently. You also need to listen to their ideas, concerns, and suggestions, and acknowledge their contributions and achievements. Use multiple channels and formats to communicate, such as emails, calls, chats, video conferences, and documents. Make sure your communication is consistent, concise, and respectful, and avoid jargon, ambiguity, and assumptions.

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Julia N.
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Building Trust: Clear and frequent communication about your vision, goals, expectations, and feedback fosters trust within the team. Two-Way Street: Actively listen to your team's ideas, concerns, and suggestions. Acknowledging their contributions and achievements motivates and strengthens the team spirit. Tailored Communication: Utilize diverse channels like emails, calls, chats, video meetings, and documents to cater to different communication preferences. Clarity is Key: Strive for consistency, conciseness, and respect in your communication. Jargon, ambiguity, and assumptions should be avoided to ensure everyone is on the same page.

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2 Share information and knowledge

Information and knowledge sharing is another key aspect of trust in IT strategy teams. You need to share relevant and timely information and knowledge with your team members, such as project updates, data, insights, best practices, and lessons learned. You also need to encourage your team members to share their information and knowledge with each other, and create a culture of learning and curiosity. Use collaborative tools and platforms, such as wikis, cloud storage, and online forums, to facilitate information and knowledge sharing, and make sure everyone has access to the same sources of truth.

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3 Involve and empower your team members

Trust also requires involvement and empowerment of your team members in the IT strategy process. You need to involve your team members in the planning, decision making, and problem solving stages of your IT strategy, and solicit their input and feedback. You also need to empower your team members to take ownership of their tasks, roles, and responsibilities, and give them autonomy and flexibility to work in their own ways. Recognize and appreciate the diversity and strengths of your team members, and leverage their skills and expertise.

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Djallal BOUABDALLAH

Founder of Digital Bridges | Global Digital Transformation & Cyber Security Advisor | Podcaster | Speaker
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Give team members a sense of ownership over their work by involving them in decision-making processes and recognizing their contributions. Empowerment can lead to increased trust and accountability. For instance, allowing team members to lead segments of a project can demonstrate trust in their abilities and judgment.

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4 Build relationships and rapport

Trust is not only based on professional competence, but also on personal connection. You need to build relationships and rapport with your team members, and show them that you care about them as individuals. You can do this by expressing interest in their personal lives, hobbies, and passions, and by sharing some of your own. You can also use humor, stories, and compliments to create a positive and friendly atmosphere. Schedule some time for informal and social interactions with your team members, such as virtual coffee breaks, games, or celebrations.

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Hemang Davé

Strategic Thinker & Innovator | Servant-Leader | Keynote Speaker | American Dream
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At one point, one of my teams was going through this exact same thing. I established a "buddy-system" where I paired two people with each other. They not only collaborated in pair but also helped each other review each other's work. This greatly enhanced trust but also productivity and creativity went up my many factors.

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5 Address issues and conflicts

Trust can be easily broken by unresolved issues and conflicts in your IT strategy team. You need to address any issues and conflicts that arise as soon as possible, and handle them with respect, honesty, and empathy. You need to listen to both sides of the story, acknowledge the emotions and perspectives involved, and seek a constructive and mutually beneficial solution. You also need to apologize and forgive when necessary, and avoid blaming, criticizing, or ignoring your team members.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Amy Forsee

Senior Enterprise Architect | Cloud Transformation | Artificial Intelligence and Machine Learning | Thought Leader | WomenTech Founding Member (Opinions are my own)
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Communication Communication Communication... it is the key to building trust in relationships. I would also add face-to-face time is best when and if possible.

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Djallal BOUABDALLAH

Founder of Digital Bridges | Global Digital Transformation & Cyber Security Advisor | Podcaster | Speaker
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Reflect on leadership styles within the team. Leaders who demonstrate integrity, consistency, and respect can foster a trusting environment. Additionally, consider seeking feedback from team members about what would improve trust and collaboration within the team. Implementing a regular feedback mechanism can help identify trust issues early and show that leadership is committed to maintaining a positive team culture. Rebuilding trust within an IT strategy team takes time and deliberate effort. By focusing on communication, sharing, involvement, relationship-building, and addressing issues, you can create a more cohesive and trusting team environment, conducive to successful collaboration.

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What do you do if trust is lacking in your IT strategy team collaboration?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Share information and knowledge

3 Involve and empower your team members

4 Build relationships and rapport

5 Address issues and conflicts

6 Here’s what else to consider

IT Strategy

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What do you do if trust is lacking in your IT strategy team collaboration?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Share information and knowledge

3 Involve and empower your team members

4 Build relationships and rapport

5 Address issues and conflicts

6 Here’s what else to consider

IT Strategy

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