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What do you do if a team-building activity goes wrong?

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Team-building activities are supposed to foster collaboration, trust, and communication among team members. But sometimes, things don't go as planned. Maybe the activity is too challenging, boring, or awkward. Maybe some team members are reluctant, resentful, or disruptive. Maybe the timing, location, or logistics are not ideal. Whatever the reason, a team-building activity that goes wrong can have negative consequences for the team's morale, performance, and relationships. So, what do you do if you find yourself in this situation? Here are some tips to help you salvage the situation and learn from it.

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álvaro Marín Malumbres

Asesor, Consultor y Facilitador especializado en Equipos de Alto Rendimiento
Hasan Guel, MA, AC, BSc, BA

Experienced Finance Pro | Private Equity | Transformation | Value Creation | Interim Leadership | Corporate FP&A |…

1 Acknowledge the issue

The first thing to do if a team-building activity goes wrong is to acknowledge the issue. Don't pretend that everything is fine or ignore the signs of frustration, boredom, or conflict. Instead, address the problem openly and respectfully. Ask the team members how they feel about the activity, what challenges they are facing, and what suggestions they have to improve it. Listen to their feedback and validate their concerns. Apologize for any inconvenience or disappointment and thank them for their honesty and participation.

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Hasan Guel, MA, AC, BSc, BA

Experienced Finance Pro | Private Equity | Transformation | Value Creation | Interim Leadership | Corporate FP&A | Controlling | Open for New Opportunities
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Team building stumbles happen. Acknowledge it! A light joke can ease tension. Shift gears if needed - ask for activity ideas or move to social time. If it's a deeper issue, have a private chat later to find solutions. Even with hiccups, highlight positive moments - communication, overcoming fears. This can turn a bump in the road into a chance for the team to learn and grow closer.

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Shahram Shakiba

Motion Designer, 3D Artist (3D Modeling, Animations, Product Visualization, VFX, Video Editing )
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The first step is to remain calm and assess the situation objectively. It's crucial to identify the root cause of the issue, whether it's poor planning, lack of communication, or conflicting personalities within the team. Once the problem is identified, I would immediately address it with transparency and openness. Communication is key in such scenarios, so I would gather the team together to discuss what went wrong and how we can learn from the experience. Encouraging open dialogue can help team members express their concerns and provide valuable insights for future improvement.

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2 Adjust the activity

The next thing to do is to adjust the activity according to the feedback you received. Depending on the situation, you may need to modify, shorten, or stop the activity altogether. For example, you may need to change the rules, the difficulty level, the duration, or the groups. You may also need to switch to a different activity that is more suitable, engaging, or fun. Or you may need to end the activity early and move on to something else. Whatever you do, make sure you explain the rationale behind your decision and check in with the team members to see if they agree.

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Hasan Guel, MA, AC, BSc, BA

Experienced Finance Pro | Private Equity | Transformation | Value Creation | Interim Leadership | Corporate FP&A | Controlling | Open for New Opportunities
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If your team building activity hits a snag, try to adjust mid-course. Identify what's wrong (confusing instructions, low energy?) and adapt. Simplify the task, switch to a similar backup plan, or reframe the goals for fun or collaboration. A dash of humor can help too. Finally, check in with the team to see if the changes improve things. Remember, it's about a positive experience, so be ready to switch gears if needed.

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álvaro Marín Malumbres

Asesor, Consultor y Facilitador especializado en Equipos de Alto Rendimiento
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Esta es la forma en la que yo lo trabajaría: 1) aceptar la situación desde la vulnerabilidad; 2) fija una nuevas golden rules; 3) analiza las necesidades que el propio equipo te manifieste; 4) plantéales unas preguntas de recalibraje: ?qué es lo que mejor está funcionando que tenemos que mantener y seguir potenciando?; ?qué nos está frenando?; ?qué tenemos que incorporar? De estas preguntas y haciéndolo de manera dinámica, podrás extraer conclusiones para el recalibraje del enfoque de la actividad.

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3 Address the underlying issues

Sometimes, a team-building activity goes wrong because of underlying issues that affect the team's dynamics, such as poor communication, lack of trust, unresolved conflicts, or divergent goals. In that case, you need to address these issues before they escalate or damage the team's cohesion and effectiveness. You can do this by facilitating a constructive dialogue among the team members, using techniques such as active listening, open questions, paraphrasing, and summarizing. You can also use tools such as feedback models, conflict resolution methods, or goal alignment frameworks to help the team members express their views, understand each other's perspectives, and find common ground.

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álvaro Marín Malumbres

Asesor, Consultor y Facilitador especializado en Equipos de Alto Rendimiento
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En estos casos es importante diferenciar: 1.manifestaciones; 2.síntomas y 3. causas. En muchas ocasiones lo que vemos en los equipos son manifestaciones de problemas que tienen una causa mayor. Las causas principalmente suelen venir por problemas de: estructura, procesos, sistemas, personas. En otras ocasiones si el manager, gerente o MD tiene muy clara la causa del problema, es muy útil utilizar la metodología de resolución de problemas de Vistage: definir problema, redefinir realmente el problema, sugerencias de abordaje, enfoque final, propuestas finales, acciones finales

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4 Analyze the lessons learned

Finally, you need to analyze the lessons learned from the team-building activity that went wrong. This will help you and the team members to identify what worked and what didn't, what strengths and weaknesses the team has, and what actions and improvements are needed. You can do this by conducting a debrief session after the activity, using tools such as SWOT analysis, after-action review, or retrospective. You can also ask the team members to fill out a survey or a feedback form to evaluate the activity and their experience. The goal is to capture the key takeaways and recommendations for future team-building activities and team development.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if a team-building activity goes wrong?

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5

1 Acknowledge the issue

2 Adjust the activity

3 Address the underlying issues

4 Analyze the lessons learned

5 Here’s what else to consider

Team Facilitation

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What do you do if a team-building activity goes wrong?

1

2

3

4

5

1 Acknowledge the issue

2 Adjust the activity

3 Address the underlying issues

4 Analyze the lessons learned

5 Here’s what else to consider

Team Facilitation

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