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What do you do if you suspect biased feedback in Information Systems?

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In the realm of Information Systems (IS), feedback is crucial for the continuous improvement of both the systems and the professionals who manage them. However, when you suspect that the feedback you receive is biased, it can be challenging to navigate the situation. Bias in feedback can stem from a variety of sources, including personal prejudices or a lack of understanding of the system's complexities. It's essential to approach this issue with a strategy that ensures fair and constructive communication while maintaining professionalism.

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Robert Napoli

Fractional CIO for Mid-Market Financial & Regulated Professional Services Organizations ? Drive Growth, Optimize…

1 Recognize Bias

To address biased feedback in Information Systems, the first step is to recognize it. This means being aware of signs that suggest feedback may be influenced by personal beliefs or irrelevant factors rather than objective analysis. Look for patterns in the feedback that seem to align with known biases or consider whether the feedback is disproportionately negative or positive without clear justification. Recognizing bias requires a balance of self-awareness and an understanding of human behavior.

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Robert Napoli

Fractional CIO for Mid-Market Financial & Regulated Professional Services Organizations ? Drive Growth, Optimize Operations, & Reduce Expenses ? Enhance Compliance & Data Security
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Bias in Information Systems is sneakier than we want to admit. It’s not just blatant discrimination (though that exists). It's the subtle way an algorithm, a report, or a dashboard can reinforce outdated assumptions and lead to unfair outcomes. True expertise is in spotting bias, especially because it seems logical and objective on the surface. Tip: Practice flipping the script. Look at your system's normal output, then ask, “If I wanted to build in bias to hurt a specific group, could this be weaponized?” This forces you to consider blind spots.

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2 Gather Evidence

Once you suspect bias, it's important to gather evidence before taking action. Document specific instances of feedback that seem biased, noting the context, the content, and possible motivations behind it. This evidence can help you to objectively evaluate the situation and provide a solid foundation for any discussions you might have with the feedback provider. Remember, your goal is to understand whether the feedback is truly biased and not merely challenging or critical.

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3 Open Dialogue

Initiate a respectful and open dialogue with the person providing feedback. Communicate your concerns without accusation, focusing on understanding their perspective. Ask clarifying questions to delve deeper into the reasons behind their feedback. This conversation can reveal if there's a misunderstanding or a need for more information about certain aspects of the Information Systems that might be causing skewed feedback.

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Mohammed Aman Mohiuddin

DevOps & SRE | Cloud Infrastructure Expert | Driving Automation & Scalability with AWS, Kubernetes, and Docker
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Open dialogue is key when receiving feedback in Information Systems. Approach the conversation respectfully, seeking to understand the perspective behind the feedback. Ask clarifying questions to address any misunderstandings and gain insights into the reasoning behind the feedback.

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4 Seek Second Opinion

If biased feedback persists, seek a second opinion from another colleague or supervisor within the IS domain. A fresh perspective can provide an impartial viewpoint on the feedback you've received. This step helps to validate your concerns and can also offer alternative insights that might improve your performance or the system you're managing, regardless of the initial bias.

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Robert Napoli

Fractional CIO for Mid-Market Financial & Regulated Professional Services Organizations ? Drive Growth, Optimize Operations, & Reduce Expenses ? Enhance Compliance & Data Security
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Internal echo chambers worsen bias problems. It's tempting to think technical expertise is enough to spot it, but it's not. Bring in external experts on user experience, algorithm fairness, or even behavioral psychology. Fresh eyes can see what your team has become blind to over time. Tip: Organize a "bias hackathon." Treat your system like a black box in need of cracking. Invite diverse experts for a short, focused event. Their goal isn't to fix the problem but to find as many avenues of potential bias as possible.

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Mohammed Aman Mohiuddin

DevOps & SRE | Cloud Infrastructure Expert | Driving Automation & Scalability with AWS, Kubernetes, and Docker
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Seeking a second opinion from a colleague or supervisor in the IS domain can provide impartial feedback and alternative insights. This validation helps address biased feedback and improve performance or system management.

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5 Implement Changes

When you've confirmed that feedback is biased, it's time to implement changes. This might involve adjusting the Information System based on unbiased portions of the feedback or changing how you interact with the feedback provider. It could also mean seeking feedback from a broader group to dilute any individual biases and get a more representative understanding of your performance or the system's functionality.

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6 Maintain Professionalism

Throughout this process, it's crucial to maintain professionalism. Addressing bias in feedback can be sensitive, but it's important to keep interactions constructive and focused on improvement. Avoid personal confrontations and strive to foster an environment where unbiased, constructive feedback is valued and encouraged within your IS team.

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Robert Napoli

Fractional CIO for Mid-Market Financial & Regulated Professional Services Organizations ? Drive Growth, Optimize Operations, & Reduce Expenses ? Enhance Compliance & Data Security
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Tackling bias can be emotionally charged. It's tempting to get righteous or engage in personal attacks, but the most effective changemakers focus on the logic of the systems, not the character of the people. You can be passionate about exposing bias while demonstrating the intellectual rigor that commands respect. Tip: Ground yourself in ethical frameworks. Whether it's an industry code of conduct or even philosophical principles of fairness, explicitly referencing these elevates the conversation beyond personal grudges.

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Mohammed Aman Mohiuddin

DevOps & SRE | Cloud Infrastructure Expert | Driving Automation & Scalability with AWS, Kubernetes, and Docker
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Maintaining professionalism is key when addressing bias in feedback within your IS team. Keep interactions constructive, avoiding personal confrontations. Foster an environment where unbiased feedback is valued, focusing on improvement rather than blame.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if you suspect biased feedback in Information Systems?

1

2

3

4

5

6

7

1 Recognize Bias

2 Gather Evidence

3 Open Dialogue

4 Seek Second Opinion

5 Implement Changes

6 Maintain Professionalism

7 Here’s what else to consider

Information Systems

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What do you do if you suspect biased feedback in Information Systems?

1

2

3

4

5

6

7

1 Recognize Bias

2 Gather Evidence

3 Open Dialogue

4 Seek Second Opinion

5 Implement Changes

6 Maintain Professionalism

7 Here’s what else to consider

Information Systems

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