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What do you do if stakeholders are not understanding your decision-making process?

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When you encounter a situation where stakeholders are not grasping your decision-making process, it can be quite a challenge. This is a common predicament, especially in complex projects or when the decisions involve significant changes. The key is to approach the issue with patience and a strategic mindset. You must ensure that stakeholders understand not only what decisions are being made but also how and why these decisions are the best course of action for the organization.

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B .J. ROBINSON-ELLISON M.Ed, LPC

Federal Grants Post Award Quality

1 Clarify Goals

To address misunderstandings, start by reiterating the goals and objectives that your decisions are aiming to achieve. It's essential that everyone is on the same page regarding what the end targets are. Clear communication about the desired outcomes can often illuminate why certain decisions are necessary. If stakeholders understand the destination, they're more likely to comprehend the route you're taking to get there, even if it's not immediately obvious to them.

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B .J. ROBINSON-ELLISON M.Ed, LPC

Federal Grants Post Award Quality
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This is essential. Having data that influence our goals and drive our decisions help support and clarify the decisions we make as a leader. The leader also needs to have a vision that everyone knows that aligns with accomplishing the goals that drive the decisions. If people know where they are going and have a road map for the journey its so much easier to follow....even though through the process there will be detours as we learn, correct course and improve.

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Alexandre Morelli

Head OF CyberSecurity LATAM
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é essencial comunicar-se de forma clara e transparente, utilizando linguagem acessível e exemplos concretos para ilustrar cada etapa. Promova sess?es de esclarecimento ou workshops para discutir o processo em detalhes e responder a quaisquer dúvidas ou preocupa??es levantadas. Esteja aberto ao feedback e às contribui??es das partes interessadas, adaptando o processo, se necessário, para melhor atender às necessidades e expectativas de todos os envolvidos. Considere também fornecer materiais de referência, como documentos ou fluxogramas, para ajudar na compreens?o do processo de tomada de decis?o de forma visual e tangível.

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2 Educate Thoroughly

Sometimes stakeholders might not understand your decision-making process because they lack specific knowledge or context. Take the time to educate them on the factors influencing your decisions. This could involve sharing insights into market trends, competitive analysis, or the rationale behind strategic pivots. When stakeholders are equipped with a broader understanding of the business environment, they can better appreciate the complexities of your decision-making.

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B .J. ROBINSON-ELLISON M.Ed, LPC

Federal Grants Post Award Quality
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It's so important to be transparent through the process. Even more important to involve others in decision making when possible by getting their insight and feedback. Almost 100% of the time our teams thinks of things we didn't think of because they are doing the work our decisions impact.

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3 Engage Directly

Engaging directly with stakeholders can help bridge any gaps in understanding. Organize meetings or workshops where you can walk them through your decision-making process step by step. This hands-on approach allows for immediate feedback and clarification of any points of confusion. It also shows stakeholders that you value their involvement and are willing to invest time in ensuring they are fully informed.

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B .J. ROBINSON-ELLISON M.Ed, LPC

Federal Grants Post Award Quality
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True engagement with your team builds trust. When we invite them in and share our process it provides understanding. But even before that engage with them when you are in their presence, when you come in to work take the time to say good morning. The little things like that mean more than most.

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Alexandre Morelli

Head OF CyberSecurity LATAM
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Envolva-se diretamente com as partes interessadas para entender suas preocupa??es e pontos de vista, realizando reuni?es para discutir suas perspectivas e esclarecer qualquer confus?o sobre o processo de tomada de decis?o. Demonstre empatia e disposi??o para ouvir atentamente suas opini?es, buscando encontrar pontos em comum e solu??es satisfatórias para todas as partes envolvidas. Após o diálogo, reitere o processo de tomada de decis?o de forma clara e refor?ada, garantindo que todos estejam alinhados e compreendam plenamente os próximos passos.

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4 Listen Actively

Active listening is crucial when stakeholders are confused about your decision-making. Encourage them to voice their concerns and questions, and address these points with detailed explanations. By demonstrating that you're open to their perspectives, you foster an environment of mutual respect and collaboration. Listening can also provide you with insights into how you might improve the transparency of your decision-making process in the future.

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B .J. ROBINSON-ELLISON M.Ed, LPC

Federal Grants Post Award Quality
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Listen to hear and understand. As leaders we have to remember and stay connected to what it like to be on the other side of the table. I always say I'm an employee first and I want to be a good employee, but as a leader I want to be relatable and remain connected to the needs of those I'm serving...My TEAM.

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Alexandre Morelli

Head OF CyberSecurity LATAM
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Ou?a ativamente as preocupa??es e feedback das partes interessadas durante as intera??es. Demonstre interesse genuíno pelo que est?o compartilhando, fa?a perguntas para esclarecer e valide suas opini?es, mantendo contato visual e corporal que mostre seu engajamento na conversa. Reflita as preocupa??es deles para garantir uma compreens?o precisa e demonstrar que está levando a sério suas perspectivas.

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5 Provide Evidence

When explaining your decision-making process, back up your rationale with evidence. This could be in the form of data, case studies, or documented experiences that support the choices you've made. Presenting concrete evidence can help stakeholders move from a place of skepticism to one of understanding. It's harder to dispute a decision when there's clear evidence indicating its validity.

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Alexandre Morelli

Head OF CyberSecurity LATAM
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Fornecer evidências sólidas e dados concretos pode ajudar a esclarecer o processo de tomada de decis?o. Apresente resultados de análises, estudos de caso ou exemplos práticos que respaldem as escolhas feitas, demonstrando como as decis?es anteriores baseadas em métodos similares trouxeram resultados positivos. Isso n?o apenas refor?a a credibilidade do processo, mas também oferece uma base objetiva para as partes interessadas entenderem e confiarem nas decis?es tomadas.

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6 Review Regularly

Finally, make it a practice to review your decision-making process regularly with stakeholders. This not only keeps everyone updated but also allows for ongoing dialogue about the decisions being made. Regular reviews can help catch misunderstandings early on and prevent them from becoming larger issues. It also demonstrates that you're committed to maintaining transparency and continually refining your decision-making practices.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Alexandre Morelli

Head OF CyberSecurity LATAM
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é importante demonstrar transparência ao longo de todo o processo de tomada de decis?o, compartilhando informa??es relevantes e explicando os motivos por trás de cada etapa. Esteja aberto a diferentes perspectivas e opini?es, incentivando um ambiente de diálogo e colabora??o, considerando também oferecer oportunidades para que as partes interessadas participem ativamente do processo, seja através de grupos de trabalho, comitês consultivos ou pesquisas de opini?o. Mantenha uma comunica??o constante e clara, fornecendo atualiza??es regulares sobre o progresso e os resultados do processo de tomada de decis?o.

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What do you do if stakeholders are not understanding your decision-making process?

1

2

3

4

5

6

7

1 Clarify Goals

2 Educate Thoroughly

3 Engage Directly

4 Listen Actively

5 Provide Evidence

6 Review Regularly

7 Here’s what else to consider

Decision-Making

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What do you do if stakeholders are not understanding your decision-making process?

1

2

3

4

5

6

7

1 Clarify Goals

2 Educate Thoroughly

3 Engage Directly

4 Listen Actively

5 Provide Evidence

6 Review Regularly

7 Here’s what else to consider

Decision-Making

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