What do you do if stakeholders' expectations in E-Commerce projects are not being effectively managed?

When adapting communication strategies I usually do "stakeholder matching" early in the project. I find someone on my team who has a similar background and can resonate with their concerns, expectations or priorities. Then tap into their match if needed. It sounds obvious but a lot of friction can be reduced by avoiding a single person (eg. the project manager or account manager) centralize all communication.

It's a strong possibility that a late-game stakeholder will pop out of the woodwork right when it's time to make a decision or sign a scope of work. As hard as it may be, it's important to ask who will be making decisions and then try to invite them to as many strategy & scoping meetings as possible to get complete team buy-in and alignment.

Start by mapping out all the stakeholders involved in your E-Commerce project. Understanding who they are, their influence, and their interests in the project helps tailor your communication and management strategies effectively.

1)first of all, you need to set and manage the expectations from the early beginning. so all stakeholders will be aware of the planned target. make sure that you are setting SMART Objectives. 2) Communication is the key. always communicate with your stakeholders about all the challenges you are facing, make them involved, and take their advice in consideration. 3)Frequent updates and reports. always keep your stakeholders updated with a very detailed reports that show your progress.

You can start by ensuring that all stakeholders have a comprehensive understanding of the project goals and deliverables whilst being confident in outlining timelines, budgets and expected outcomes. Maintain a high level of communication throughout the project's lifecycle, and be confident in providing regular updates and addressing any changes or delays in a timely and transparent manner. Establish a robust process for managing stakeholder feedback and concerns, and be confident in your ability to address any issues that arise. Finally, ensure that all project stakeholders are aligned on key decisions, and be confident in your ability to lead and facilitate discussions to achieve alignment.

I would prioritize regular and transparent communication channels to address concerns and align expectations. This involves scheduling frequent updates and progress reports to keep stakeholders informed about project status, challenges, and achievements. Additionally, I would facilitate open dialogue to gather feedback, address any misconceptions or uncertainties, and ensure that all parties are on the same page regarding project objectives and timelines.

Establish a communication plan that outlines how often and through what channels you will update stakeholders. Regular, transparent communication prevents misunderstandings and ke

Communicating assertively offers numerous significant benefits for you as a professional. It can help you resolve conflicts effectively, increase productivity, and prevent high levels of aggressive behavior. Assertive communication helps keep people aligned and comfortable, serving as a force to maintain cohesion within your team or organization. Moreover, it aids in improving relationships with stakeholders and effectively managing crises or conflict situations.

In my opinion, the most valuable trait of a day-to-day contact on the agency side (whether pre-sale or post-sale) is OVERCOMMUNICATION. There really can never be enough. Think multiple steps ahead, let everyone know what you are working on, what you are waiting for, and continue to remind everyone of approval deadlines, launch dates, post-launch work needed.

While establishing a communication plan is essential, integrating feedback loops within this plan can further enhance stakeholder management. Feedback loops ensure that stakeholder feedback is not only heard but acted upon, creating a dynamic dialogue that adapts to evolving project needs and expectations.

Scope Creep will never go away and it's important to mitigate it when it happens. 1. Make the actual scope/SOW accessible to everyone and make sure YOU don't have any questions about it. If you do, the clients will too. 2. Be flexible with deliverables and hours IN THE SOW in good partnership aka choose your battles. 3. When something is OUT OF SCOPE and/or will balloon hours or reduce margin by a significant number, calmly let the client know what is and isn't in scope, and what the tradeoff will be if they want to move forward with their request – typically +$ and +Timeline. Half of the time, the client will pull back on the ask if they understand that the ramifications will significantly alter the project plan.

Clearly define the project scope from the outset and have a process in place for handling change requests. Communicate the impact of scope changes on timelines, costs, and resources to all stakeholders to manage expectations and gain their agreement before proceeding.

Clients often fall for the 'wow factor' of demos or feature lists and implementation projects may have to address expectations capabilities not necessarily considered. Make sure to discuss which features are really needed by the business, which are truly production-ready versus marketing hype, and if the client is ready or mature enough to adopt them successfully. Always align expectations with reality.

Beyond having a clear scope and change management process, fostering a culture of flexibility and agility within the team can be beneficial. This approach encourages innovative solutions to unexpected changes, ensuring the project remains aligned with stakeholder expectations while adapting to new information or challenges.

Use project management tools to track progress and performance against milestones and deliverables. Share these updates with stakeholders through regular reports or dashboards, highlighting achievements and any areas requiring attention.

Ce que tu dois retenir ?? 1. Utilise des outils comme des tableaux de bord ou des rapports pour suivre les progrès. 2. Partage régulièrement ces informations avec les parties prenantes. 3. Souligne les réussites, défis et le?ons apprises pour renforcer la confiance.

To enhance transparency and trust, consider adopting a dashboard accessible to all stakeholders. This real-time reporting mechanism allows stakeholders to view progress at their convenience, reducing the need for frequent status meetings and enabling more focused discussions on critical issues or decisions.

Proactively identify potential risks and issues that could impact the project. Develop mitigation strategies and keep stakeholders informed about how risks are being managed. Transparency in dealing with challenges builds trust and confidence among stakeholders.

In addition to a formal risk management plan, conducting regular risk brainstorming sessions with the team and relevant stakeholders can uncover potential risks and issues not previously considered. This proactive approach ensures a comprehensive understanding of the project's risk landscape and fosters a collaborative effort in mitigation strategies.

Recognizing milestones and achievements not only motivates the project team but also reassures stakeholders about the project's progress. Celebrate these moments and acknowledge the contributions of team members and stakeholders alike.

Celebrating and recognizing achievements is crucial for long-term success. The final step in this process involves honoring and valuing both the team and stakeholders. Recognizing the efforts and contributions of the team is essential to maintain their motivation and commitment. This is achieved through providing constructive feedback, appropriate rewards, and development opportunities.

Stop and smell the roses –?celebrate milestones hit, key launches, results stemming from your work, amazing creative, and positive feedback. This, after all, is why we do the work!

While recognizing team efforts is crucial, personalizing recognition to match individual contributions and preferences can significantly boost morale and motivation. This personal touch demonstrates a deeper appreciation for each team member's role in the project's success.

Always strive to understand the unique perspectives and concerns of each stakeholder. Engaging them in decision-making processes where appropriate can foster a sense of ownership and alignment with project goals. Additionally, being adaptable and open to feedback can help refine your approach to stakeholder management, ensuring their expectations are not just managed but exceeded.

Embedding a culture of continuous learning within the team can greatly enhance the project's resilience to challenges. Encouraging team members to share insights, learnings, and best practices from the project not only benefits the current project but also prepares the team for future endeavors.