What do you do if program managers clash with senior leadership?

1 Understand the root cause

The first step to resolving any conflict is to identify the source and nature of the disagreement. Is it about the scope, budget, timeline, quality, or risks of the program? Is it about the roles, responsibilities, or communication channels of the stakeholders? Is it about the vision, mission, or values of the organization? By understanding the root cause of the clash, you can better address the underlying issues and avoid personalizing the conflict.

2 Listen and empathize

Another key step to resolving conflict is to listen actively and empathize with the senior leadership's point of view. Try to understand their concerns, motivations, and expectations, and acknowledge them respectfully. Avoid interrupting, arguing, or dismissing their opinions, and instead ask open-ended questions to clarify their needs and interests. By listening and empathizing, you can show that you care about their perspective and that you are willing to work together to find a solution.

3 Communicate clearly and confidently

When you communicate with senior leadership, you need to be clear and confident about your own position and rationale. Explain how your program aligns with the strategic goals of the organization, and how it delivers value and benefits to the stakeholders. Provide evidence and data to support your claims, and highlight the risks and trade-offs of alternative options. Use positive and professional language, and avoid blaming, criticizing, or accusing senior leadership of being wrong or unreasonable.

5 Seek feedback and support

Finally, you should seek feedback and support from senior leadership and other relevant stakeholders throughout the program lifecycle. Ask for their input and suggestions on how to improve the program performance, and update them regularly on the progress and achievements of the program. Seek their endorsement and recognition for your work, and appreciate their guidance and collaboration. By seeking feedback and support, you can build trust and rapport with senior leadership, and enhance your reputation and credibility as a program manager.