登录查看更多内容

What do you do if patients' needs are not being understood due to poor active listening skills?

由人工智能和领英社区提供技术支持

When you're in the nursing profession, effective communication is crucial for providing top-notch patient care. However, sometimes patients' needs can be misunderstood if active listening skills are not up to the mark. Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. If you notice that a patient's needs aren't being understood, it's essential to take immediate steps to ensure their concerns are addressed accurately and empathetically.

此文章中的业界达人

由社区从 8 条内容中精选。了解更多

Dr Rajesh Jain

Consultant Paediatric Surgeon Clinical leadership | Quality Assurance, Lean Six Sigma, Medical Expert

1 个答复
Daniele Cavalcante

Diagnóstico n?o é destino. Desenvolvendo estratégias de inclus?o e produtos em reabilita??o cognitiva.

1 Acknowledge Error

If you realize that a patient's needs have been misinterpreted due to poor listening, the first step is to acknowledge the mistake. This involves admitting to the patient that there has been a misunderstanding and reassuring them that their care is a priority. It's important to maintain a calm and professional demeanor, as this can help rebuild trust and show that you are committed to correcting the issue. Openly acknowledging errors can also encourage patients to restate their concerns, giving you another chance to listen carefully and understand their needs properly.

添加您的观点

Bill Cantrell, RN, BSN, CEN

ResusMed, Leader in Virtual TNCC & ENPC Training (Over 800 classes a year, Over 5000 nurses trained in 2023)
举报内容
Improving active listening skills starts with recognizing the error in communication. Acknowledging the mistake openly can reassure patients of your commitment to their care. An effective response could be, “I realize I may not have fully understood your concerns earlier. Let’s go over them again to ensure I address them properly.” This approach shows responsibility and readiness to correct misunderstandings, fostering trust and a more productive dialogue.

已翻译

赞
Dr Sulaiman Ladhani

Former Head of Department Prince Aly Khan hospital,Consulting Chest Physician Saifee, Wockhardt Masina and Bhatia Hospital
举报内容
I also feel its very important to understand the context from patients perspective and also be in the right frame of mind for the same apart from listening ,and be calm .

已翻译

赞

2 Improve Listening

To prevent future misunderstandings, focus on improving your active listening skills. This involves being fully present during patient interactions, avoiding interruptions, and not jumping to conclusions. Make eye contact and use nonverbal cues such as nodding to show that you're engaged. Repeat back what the patient has said to confirm understanding, and ask open-ended questions to gather more detailed information. By enhancing your listening abilities, you can better understand your patients' needs and provide the care they deserve.

添加您的观点

Bill Cantrell, RN, BSN, CEN

ResusMed, Leader in Virtual TNCC & ENPC Training (Over 800 classes a year, Over 5000 nurses trained in 2023)
举报内容
Improving active listening is like tuning an instrument to harmonize perfectly in an orchestra. Start by creating a focused environment, free from distractions like phones or clutter. Lean towards empathy, striving to truly feel what the speaker is conveying, not just the words but the emotions behind them. Practice mirroring, subtly reflecting phrases or sentiments shared by the speaker, which can deepen understanding and show genuine engagement. Ask open-ended questions that encourage detailed responses, and let silences play out sometimes—they can be gateways to deeper insights. Remember, good listeners are like detectives, always curious and ready to discover the heart of the matter.

已翻译

赞

3 Patient Education

Educating patients on how to communicate their needs clearly can also help in reducing misunderstandings. Encourage them to be specific about their symptoms, concerns, and the outcomes they expect from their treatment. Provide them with tips on how to organize their thoughts before a consultation, like writing down key points they want to discuss. This collaborative approach not only improves communication but also empowers patients to take an active role in their healthcare journey.

添加您的观点

Daniele Cavalcante

Diagnóstico n?o é destino. Desenvolvendo estratégias de inclus?o e produtos em reabilita??o cognitiva.
举报内容
Para iniciar um processo educativo do paciente em rela??o à sua condi??o é preciso, primeiro, que ele entenda a sua própria condi??o, de maneira clara, objetiva e com linguagem acessível. Depois que trabalhamos a educa??o em saúde com o paciente, precisamos também estender esse cuidado com a informa??o à família, pois é ela que será o suporte desse paciente. Alguns pontos para esse processo devem ser levados em conta, como: - Rotina do paciente e família - Estilo de vida - Escolaridade Além disso, precisamos levar em considera??o comorbidades que, muitas vezes, nunca foram investigadas ou, até mesmo, treinamentos para a equipe médica sobre situa??es comunicativas específicas como no caso do Autismo e Surdez.

已翻译

赞
Bill Cantrell, RN, BSN, CEN

ResusMed, Leader in Virtual TNCC & ENPC Training (Over 800 classes a year, Over 5000 nurses trained in 2023)
举报内容
Improving patient education starts by transforming the way we listen. Active listening is about truly hearing what patients say and empathizing with their experiences. We can foster this by encouraging patients to share their stories and concerns without interruptions. Following up with reflective questions can also affirm that their messages are understood. This thoughtful exchange not only clarifies understanding but also strengthens the patient-provider relationship, making educational sessions more effective and tailored to individual needs. This approach helps in crafting educational content that resonates more deeply with patients, enhancing their overall care experience.

已翻译

赞

4 Team Collaboration

When patients' needs are not being understood, it's beneficial to collaborate with your healthcare team. Share your experiences with colleagues and seek their advice on how to handle similar situations. Discussing cases in team meetings can lead to shared strategies for improving communication with patients. By working together, you can create a supportive environment where active listening is valued and continuously improved upon, ensuring that all patient needs are met with the utmost attention.

添加您的观点

Bill Cantrell, RN, BSN, CEN

ResusMed, Leader in Virtual TNCC & ENPC Training (Over 800 classes a year, Over 5000 nurses trained in 2023)
举报内容
Improving team collaboration in healthcare starts with enhancing active listening skills. Encouraging regular communication workshops can build a foundation where every team member feels valued and understood. Incorporating role-playing exercises can also help simulate patient interactions, fostering empathy and better listening. Additionally, adopting tools like shared digital platforms allows for clear, recorded communication, ensuring no details are lost or misunderstood. Celebrating successes as a team can also reinforce the importance of collaboration and effective communication.

已翻译

赞

5 Reflective Practice

Reflective practice is a method where you examine your own experiences to improve the way you work. In the context of nursing, this means thinking about how you listen to patients and identifying areas for improvement. After interactions, take time to reflect on what went well and what could have been better. Consider how your communication style may affect your ability to listen actively and make necessary adjustments. Reflective practice can lead to personal growth and enhanced patient care.

添加您的观点

Bill Cantrell, RN, BSN, CEN

ResusMed, Leader in Virtual TNCC & ENPC Training (Over 800 classes a year, Over 5000 nurses trained in 2023)
举报内容
Improving reflective practice to enhance active listening skills involves creating a mindset of curiosity and openness. Engage in regular self-reflection sessions where you ponder on your daily interactions, focusing on moments you may have missed cues or failed to fully understand patient needs. Use a journal to document these reflections, noting both successful communications and those that fell short. This self-awareness can then be brought into practice; consider role-playing exercises with peers where you practice paraphrasing and asking clarifying questions. Additionally, seek feedback from colleagues and patients alike, as external perspectives can provide invaluable insights into your listening abilities.

已翻译

赞

6 Continuous Learning

Lastly, consider engaging in continuous learning opportunities to refine your communication and active listening skills. Attend workshops, seminars, or online courses focused on healthcare communication. Learning from experts and peers can provide new insights and techniques that you can apply in your daily interactions with patients. By committing to lifelong learning, you ensure that you are always equipped with the latest best practices in patient communication and care.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Dr Rajesh Jain

Consultant Paediatric Surgeon Clinical leadership | Quality Assurance, Lean Six Sigma, Medical Expert
举报内容
medical care is shared endeavour and communication is its sine qua non. most people want a doctor who is baseline competent,but most important, who will listen to them. the greatest fear of patient is that they won’t be heard by their doctor and thus not get medical care they need. conversation between doctor and patient-is the single most important diagnostic tool in medicine. I don’t think doctors intend to discourage listening, but rather our system that makes full stories nearly impossible. “with the gift of listening cones the gift of healing.”

已翻译

赞

Nursing

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What do you do if patients' needs are not being understood due to poor active listening skills?

1

2

3

4

5

6

7

1 Acknowledge Error

2 Improve Listening

3 Patient Education

4 Team Collaboration

5 Reflective Practice

6 Continuous Learning

7 Here’s what else to consider

Nursing

给文章评分

感谢您的反馈

更多Nursing相关文章

更多相关阅读内容