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Last updated on 2024年5月23日

What do you do if patients aren't responding to your technology-based communication efforts?

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In the realm of patient care, technology-based communication has become a cornerstone. However, it's not uncommon to encounter patients who are unresponsive to these digital efforts. As a patient advocate, your role is to bridge the gap between healthcare providers and patients, ensuring that the latter receive the best possible care. When patients aren't engaging with technology, it's crucial to understand why and how to effectively address this issue.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management |…
Anne Kim

Co-Founder and CEO at Array Insights
Matt Harless

1 Assess Needs

Understanding the individual needs and preferences of your patients is paramount when they don't engage with technology-based communication. Some may have limited access to technology, while others might lack the necessary skills or confidence to use it effectively. It's important to conduct a thorough assessment, possibly through face-to-face conversations or traditional phone calls, to determine the specific barriers each patient is facing. Once identified, you can tailor your approach to meet their unique needs, whether that means providing training on how to use the technology or finding alternative communication methods.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | Registered Nurse
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When patients aren't responding to technology-based communication efforts, it's crucial to assess their needs. Understanding patient preferences and barriers can guide adjustments. Consider offering alternative communication methods, ensuring technology usability, and providing support for technical issues. Tailoring approaches to individual patient circumstances can enhance engagement and effectiveness. Regular feedback and adapting strategies based on patient responses are key to improving communication outcomes.

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Melanie Gray Ph.D RN

Trauma-informed care subject matter expert. Career Coach empowering individuals to overcome imposter syndrome and social comparison. Building confidence for balanced success. Nurse Leader Educator.
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Adult education emphasizes diverse learning modalities, such as auditory, visual, kinesthetic, and aesthetic. Patient education must adapt to these styles, offering materials in various formats like pamphlets, audio recordings, and online modules. However, the digital gap limits technology's reach. Thus, human interaction remains crucial, especially in healthcare, where empathy is vital. Balancing tech with personal connection ensures inclusive and effective patient education.

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Halimat Olubukola Jimoh

Maternal & Child Health Advocate | Experienced Nurse-Midwife | Communication Coach for Healthcare Professionals | Speaker & Social Entrepreneur | Leveraging Technology to Improve Women’s Health
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As a nurse midwife and patient advocate, I understand the importance of effective communication with my patients. However, there are times when technology-based communication efforts might not be as successful as we hope. I'll try to identify why my patients are not responding. This is because common barriers such as poor or lack of internet access, unfamiliarity with the technology, or simply feeling overwhelmed by digital communication could be the reason for their non-compliance.

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Tanvi Shukla

Gold Medalist & Clinical Research Documentation Specialist | Content/Copy Medical Writer | Medical Editor
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If patients aren't responding to your messages through technology, you need to try different ways to communicate. This means you can talk to them directly to understand their preferences and what works best for them. You might use other methods like phone calls, letters, or even face-to-face meetings. It's important to make sure they feel comfortable and understand the information you're giving them.

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2 Personalize Contact

When technology fails to elicit a response, personalizing your approach can make a significant difference. Take the time to understand the patient's communication preferences. Some may respond better to visual aids, while others might prefer written instructions or simply a more human touch. Adjusting the mode of communication to suit these preferences shows that you respect their individuality and are committed to their well-being. This could involve sending personalized letters, making direct phone calls, or even arranging in-person meetings if necessary.

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Anne Kim

Co-Founder and CEO at Array Insights
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No one likes getting robo-calls or junk mail. ????? At Array Insights, we're changing patient communication with generative AI that's personal but not creepy. ???? If patients aren't responding to tech outreach, it's time to get personal! ?? Analyze communication preferences - some prefer visuals ???, others written notes ??, or that human touch. ?? We tailor the approach, sending personalized letters ??, calling directly ??, or meeting in-person if needed. This shows we respect their individuality and prioritize their well-being. ?? Generative AI allows seamless personalization at scale, enhancing patient engagement without feeling robotic or spammy. ??????♂? It's communication that clicks! ????

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3 Simplify Tech

Complex technology can be a significant barrier to patient engagement. To counter this, simplify the technology and the way you communicate about it. Ensure that any digital tools used are user-friendly and accessible. Provide clear, step-by-step instructions and consider creating quick reference guides or video tutorials that can help demystify the technology for those who are less tech-savvy. The goal is to make technology an enabler, not a hurdle, for patient communication.

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4 Offer Support

Continuous support is crucial for patients struggling with technology. Establish a support system that they can easily access for help. This could be a dedicated helpline, an email support service, or even a chatbot that provides instant answers to common queries. Make sure that patients know help is available and that they feel comfortable seeking it. A robust support system not only encourages patients to use the technology but also builds their confidence in managing their health digitally.

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5 Evaluate Tools

If patients are consistently not engaging with certain tools, it may be time to evaluate the effectiveness of these technologies. Gather feedback from patients about what isn't working for them and why. Use this information to make informed decisions about whether to modify existing tools or introduce new ones that might be more user-friendly and better suited to your patient population's needs. Remember, the goal is to facilitate communication, not to adhere to a specific technology for its own sake.

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6 Adapt Strategies

Flexibility and adaptability are key in patient advocacy. If certain technology-based strategies are not yielding the desired outcomes, be prepared to adapt your approach. This might mean going back to more traditional methods of communication or finding a hybrid solution that combines digital and non-digital elements. Monitor the situation closely and be ready to make changes as needed, always with the patients' best interests in mind.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Matt Harless
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Call me old school, but I prefer to touch people. Be in the same room with them. I seek analog dialogue with my patients. Its a skill and a tool the many humans have lost. There is no cell phone, no technology. No computers. There is nothing like sitting down face to face having a two way conversation listening and talking to a patient a d understanding their needs

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What do you do if patients aren't responding to your technology-based communication efforts?

1

2

3

4

5

6

7

1 Assess Needs

2 Personalize Contact

3 Simplify Tech

4 Offer Support

5 Evaluate Tools

6 Adapt Strategies

7 Here’s what else to consider

Patient Advocacy

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What do you do if patients aren't responding to your technology-based communication efforts?

1

2

3

4

5

6

7

1 Assess Needs

2 Personalize Contact

3 Simplify Tech

4 Offer Support

5 Evaluate Tools

6 Adapt Strategies

7 Here’s what else to consider

Patient Advocacy

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