What do you do if negotiations with unionized airport staff become contentious?

1 Stay Calm

Maintaining composure is paramount when negotiations become heated. Your ability to stay calm under pressure can set the tone for the entire negotiation process. Reacting emotionally can escalate tensions, so it's important to keep a clear head and communicate effectively. Remember, the goal is to reach an agreement that is fair and sustainable, not to win an argument. Demonstrating patience and understanding can help de-escalate the situation and keep the dialogue moving forward.

2 Listen Actively

Active listening is a powerful tool in contentious negotiations. By truly hearing the union's concerns and acknowledging their points, you convey respect and open the door to constructive dialogue. This doesn't mean you have to agree with everything being said, but it's important to show that you are willing to consider their perspective. This can build trust and may lead to the union being more receptive to your proposals.

3 Seek Mediation

If direct negotiations reach a stalemate, seeking third-party mediation can be a wise step. A mediator is a neutral party trained to facilitate discussions and help both sides reach a mutually acceptable solution. Their presence can help break down barriers, ensure that communication remains open, and provide a structured environment for negotiations to continue. This can be particularly helpful when emotions are running high and communication has broken down.

4 Offer Solutions

When you encounter resistance, it's beneficial to come prepared with multiple potential solutions. This shows the union that you are proactive and committed to finding a resolution that works for everyone. Be flexible and willing to compromise where possible, without compromising essential operational needs of the airport. By presenting options, you're inviting the union to work with you towards a solution rather than against you.

5 Document Everything

In contentious negotiations, it's crucial to document all communications and agreements meticulously. This ensures that there's a clear record of what has been discussed and decided, which can prevent misunderstandings and provide a reference if disputes arise later on. It's not just about covering your back; it's about creating transparency and accountability on both sides of the negotiation table.