What do you do if you need to gather feedback from diverse viewpoints in Field Service Engineering?

La retroalimentación siempre es clave: 1. Realizar encuestas o entrevistas con técnicos de campo, clientes y otros stakeholders relevantes para obtener una variedad de perspectivas en ingeniería de servicio de campo. 2. Implementar sesiones de lluvia de ideas en equipo para recopilar comentarios desde diversas perspectivas en ingeniería de servicio de campo.

Digitalization tools is essential to gather knowledge from machine language. Classic techniques provides fast solutions of problems however if you need to deepdive on recurrent malfunctions, human skills always being very basic to understand it. We are all humans,not robots. Everything can be overlooked, but not from tools.

Personally I submit a daily email log to the Project manager and also in some cases our agent for distribution to the customer. I will include clear and concise feedback on progress or issues which may have occurred. I have found this approach helpful especially if working in different timezones to our base as information can still be accessed once business is open. Also these can be used as the basis of a 'wash-up' post completion of visit.

In my work experience I'd summarize this situation in the way demonstrated below: - Listen to all the opinions involved, and take notes of the key points described; - Look for divergences between the discuss of each feedback, based on your notes; - Deep dive into the situation and formulate a non biased own point of view of it based on what you see and what you had listened in the feedbacks; - Take what you think it is a growth and valid feedback, and consider the rest as noise;

Let's make things easier for You: 1)We can prepare a Google Sheet Where Certain Question will be asked about adminstration,Service feedback or it maybe related to anything for better organization. 2)Talk With CEO:Some group of people will be selected in every Quarter.And can discuss about what going well,need or improve like that

Organise focus groups: Bring together representatives from different departments and/or teams to discuss specific topics and gather unique insights.

Diverse Teams: Foster a diverse team within your organization to ensure that different viewpoints are represented from the outset. This could involve hiring individuals from diverse backgrounds, disciplines, and experiences. Diverse teams are more likely to generate innovative solutions and perspectives.

For Diverse feedback -what i have seen that,"we can ask doctor,technician and channel partner about our product. -we can collect testimonials. -Participate in Roadshows,CME and present our product to collect feedback from diverse custkmer

Determine who the key stakeholders are in your field service engineering projects. This can include technicians, customers, managers, product designers, and other relevant parties.

Ask relevant questions in gathering feedback to help in analytical investigation. Get perspective from all people involved and don't under estimate anyone

-Actually for feedback analysis tool we can use machine learning model and we need to shortlist postive and negative sentiment.If negative than where improvment is needed to look introspectively

Analyze Feedback: Employ AI-driven analytics tools to analyze the feedback gathered. Natural Language Processing (NLP) algorithms can help identify common themes, sentiments, and trends across the diverse feedback sources. This analysis should include both quantitative metrics and qualitative insights.

Develop a structured plan for collecting feedback. Decide on the methods you'll use, such as surveys, interviews, focus groups, or observation, depending on the situation and the stakeholders involved.

Very important, and if not followed through can have adverse impact financially and with regard to customer relationships. I echo the point put forward of product improvement being driven from this analysis of feedback from field service or commissioning visits.

I check the feedback that I receive and divide it into categories based on the sources and their experience with this type of project. There is always room for improvement and it is interesting to see what others think. Once I have separated the comments I pull out all the potential improvement comments and take note for the next time. The key is not to take the comments personally but to use them to improve the next project

Actionable Insights: Translate the analyzed feedback into actionable insights. Identify areas where improvements can be made, processes can be optimized, or new solutions can be developed. Prioritize these insights based on their potential impact and feasibility.

Actively reach out to stakeholders to gather their feedback. Be clear about why their input is valuable and how it will be used to improve processes or address challenges.

Utilize various communication channels to reach different stakeholders effectively. This could include in-person meetings, virtual discussions, email surveys, feedback forms, or even social media platforms.

Well i want to add a more point in it that is not only implementaion but also to look wheather it is following by others.This way we are always one step ahead optimizing field service operation as an organization

Continuous Loop: Establish a feedback loop where insights are continually gathered, analyzed, and acted upon. This ensures that your field service engineering processes remain adaptive and responsive to evolving needs and challenges. AI can help automate parts of this loop, such as feedback collection and initial analysis.

I am totally agree with that point.Those people who are coming forward need to motivate them.As sometimes manager demotivate them by saying,"why you are asking stupid Question"?.As feeback will drives in the changing landscape of Field service engineering

Empower Voices: Encourage and empower all stakeholders to contribute their feedback. Create a culture where sharing diverse viewpoints is valued and respected. Provide platforms and channels where individuals feel comfortable expressing their perspectives, whether anonymously or openly.

When gathering feedback, ask open-ended questions that encourage stakeholders to share their experiences, perspectives, and suggestions freely. Avoid leading questions that might bias responses.

Here’s what else to consider: Accessibility: Ensure that feedback mechanisms are accessible to all stakeholders, regardless of their background or circumstances. Transparency: Communicate openly about the feedback received and the actions taken in response to it. Training and Development: Provide training and resources to help team members understand the importance of diverse feedback and how to effectively gather and utilize it. Collaboration: Foster collaboration between different teams and departments to leverage a wide range of expertise and insights.