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What do you do if you need to evaluate performance in aviation?

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Evaluating performance in aviation is crucial for ensuring safety, efficiency, and compliance with regulations. Whether you're a pilot, an airline manager, or an aviation technician, understanding the key metrics and processes for assessment can help you maintain high standards and make informed decisions. Performance evaluation in aviation encompasses a broad range of activities, from analyzing flight data to assessing crew competency. It's a field that requires precision, a clear understanding of objectives, and a methodical approach to gathering and interpreting data.

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Noel Lourdes, B.A. (hons), FCCA

Empowering B2B transactions

1 Define Goals

To start evaluating performance in aviation, you need to clearly define what you're aiming to assess. Are you looking at the efficiency of fuel usage, the punctuality of flight schedules, or the proficiency of flight crew? By setting specific, measurable goals, you can tailor your evaluation process to provide the most relevant and actionable insights. This step is critical because it ensures that your performance evaluation is aligned with your operational priorities and can lead to meaningful improvements.

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Noel Lourdes, B.A. (hons), FCCA

Empowering B2B transactions
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Senior executives in aviation should pay close attention to the time it takes to source an aircraft part by individuals in their sourcing team and evaluate their behaviour when they work under strict deadlines. The first goal should be to source from within Tier 1 suppliers within a strict timeline. The second goal is to place a target premium that buyers can pay above market price to secure the spare parts.

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2 Gather Data

Once your goals are set, the next step is to collect the necessary data. In aviation, this could involve flight logs, maintenance records, fuel consumption reports, or customer feedback. Modern aircraft are equipped with sophisticated systems like the Flight Data Recorder (FDR), which captures a wealth of information about each flight. Accurate data collection is the backbone of performance evaluation, as it provides the raw material from which you can draw conclusions and identify trends.

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Noel Lourdes, B.A. (hons), FCCA

Empowering B2B transactions
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Data to help procurement professionals in aviation sit in various location. Hard data is usually held in ERP and accounting software used by the airlines. However real intelligence is when the human mind is conversational through messaging platforms. Getting data from texts written in natural language and draw insights using AI can help aviation executives manage risks, optimise margin and offer better customer outcomes.

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3 Analyze Results

With data in hand, you must analyze it to extract meaningful insights. This might involve using software tools to process flight data or conducting surveys among passengers to gauge service quality. The analysis should highlight areas where performance meets or exceeds standards, as well as pinpoint where there may be room for improvement. This step is where the technical expertise comes into play, as interpreting aviation data often requires specialized knowledge.

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Noel Lourdes, B.A. (hons), FCCA

Empowering B2B transactions
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Technology can give senior executives insights into which supplier is signalling a risk to supply chain. Insights can also show which person in the procurement team is driving operational excellence helping executives to reward and retain talent.

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4 Implement Changes

Based on your analysis, you may find that changes are needed to enhance performance. This could mean adjusting flight routes for better fuel efficiency, providing additional training for crew members, or updating maintenance procedures. Implementing changes is a delicate process that often involves balancing various factors such as cost, feasibility, and impact on operations. It's crucial to have a plan that is both effective and realistic.

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5 Monitor Progress

After implementing changes, it's important to monitor their effectiveness. This involves continuing to collect and analyze data to see if performance has improved. It's a cyclical process; you may need to fine-tune your approach based on new findings. Monitoring progress ensures that the changes you've made are having the desired effect and allows for continuous improvement in aviation performance.

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6 Communicate Findings

Finally, sharing the results of your performance evaluation is key. Whether it's with your team, stakeholders, or regulatory bodies, effective communication ensures that everyone is aware of current performance levels and any actions taken to address issues. It also fosters a culture of transparency and accountability, which is vital in the high-stakes world of aviation.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if you need to evaluate performance in aviation?

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1 Define Goals

2 Gather Data

3 Analyze Results

4 Implement Changes

5 Monitor Progress

6 Communicate Findings

7 Here’s what else to consider

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